DISASTER - renewed SKy broadband and its become sooooo slowwwwwwww

20
Posted 18th Jul
Renewed my deal at a price I am happy to pay but the BB service has fallen off a cliff. We used to get 50m to the house and 30m on wireless. Now its down to under 5m. Something to do with the new order being stuck in provisioning. But nothing changed as far as I was concerned bar the price.

Spoken with tech support and have been escalated to a specialist but its still dire.

Any thoughts out there on what to do next?
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Zero.Chill18/07/2020 11:07

You’ve renewed at a price you’re happy to pay. They’re providing a service …You’ve renewed at a price you’re happy to pay. They’re providing a service for the price you’re willing to pay. I see no problem.


They may be providing a service but it's not the one OP is paying for.
20 Comments
£18 buys you a no credit check 30days unlimited data Smarty SIM for tethering until issue resolved. Just invite Sky to fund it, or just fund it yourself if the quality of your life would be otherwise affected by intolerably slow access to Farcebook.
You’ve renewed at a price you’re happy to pay. They’re providing a service for the price you’re willing to pay. I see no problem.
They would have quoted minimum guarantee speeds during contract stage.

If it meets their requirements to leave/get it for nothing then you need to choose which way to go.

As above an unlimited data SIM from Smarty at £18 or Voxi at £35 provides an immediate hotspot option in an old phone and costs may be recoverable from Sky customer service.
Go through official complaints and refer to ombudsman if get nowhere.

Check speed on ethernet, WiFi channel, router positioning etc (housekeeping)

My Sky issue was a faulty DSLAM at the exchange though they wasted time with housekeeping.
Zero.Chill18/07/2020 11:07

You’ve renewed at a price you’re happy to pay. They’re providing a service …You’ve renewed at a price you’re happy to pay. They’re providing a service for the price you’re willing to pay. I see no problem.


They may be providing a service but it's not the one OP is paying for.
AndyRoyd18/07/2020 11:05

£18 buys you a no credit check 30days unlimited data Smarty SIM for …£18 buys you a no credit check 30days unlimited data Smarty SIM for tethering until issue resolved. Just invite Sky to fund it, or just fund it yourself if the quality of your life would be otherwise affected by intolerably slow access to Farcebook.


Mmm, Smarty SIM has to be ordered online and wouldn't arrive before next Tuesday earliest which is three days time so obviously unacceptable.
Do you have a Superdrug nearby? Pop into Superdrug and get a Superdrug Mobile Sim, throw £20 on it and instantly have unlimited data for a month with no further commitment, plus you can purchase some over-the-counter relaxants at the same time. Winning
how long ago did you renew your sky broadband? when you say 50m, 30m and 5m, do you mean the speed mbps?
Have you tried changing your WiFi channel.?
There are apps you can get to see what channel would be the best to use so your neighbours doesn't interfere etc.

Then is just a case of changing the channel on your router.
Sky are really bad, if you have a cooling off period I suggest using it.
rtbsghgfh18/07/2020 12:17

They may be providing a service but it's not the one OP is paying for.


I disagree
s_dusara18/07/2020 13:51

Sky are really bad, if you have a cooling off period I suggest using it.


we have had sky broadband for many years, and they are the cheap and cheerful. often falls over and we had hours without internet where we used to live. at our new place, it hasn't been so bad, about 15 minutes cut off now and then.

but they are very cheap as we have sky tv, and sky tv works well with sky broadband so we are happy to stick with them.
I thought sky guaranteed a speed, and if it didn’t meet the min the you are free to leave

Edit:

Link click here
Edited by: "INDUSTRYHATER" 18th Jul
Do you have a landline with them? If so, check there's no noise/crackling on the line.
mutley118/07/2020 12:23

how long ago did you renew your sky broadband? when you say 50m, 30m and …how long ago did you renew your sky broadband? when you say 50m, 30m and 5m, do you mean the speed mbps?


No, metres.
Edited by: "PAISAL" 18th Jul
PAISAL18/07/2020 17:12

No, metres.


if it metres, then it is distance and has nothing to do with the sky broadband being slow??
mutley118/07/2020 17:18

if it metres, then it is distance and has nothing to do with the sky …if it metres, then it is distance and has nothing to do with the sky broadband being slow??


Bless.
I would have loved 5Mbps when I was with Sky, I was lucky to pull 1.
Edited by: "winzzz" 18th Jul
Zero.Chill18/07/2020 13:58

I disagree


You disagree that a reduction from 50 Mbps down to 5 Mbps is equal and unequivocal? Perhaps you didn't peruse the original message. If I was your ISP, I would limit your transfer rates with the knowledge that you would be totally untroubled by this.
Edited by: "DaveTaylor" 19th Jul
I have sky BB and had lots of issues where the WiFi dropped, decided to change router and fixed everything and now get ~75 down in most of the house
Its funny just recently our BB speed went down to below 10Mbps (normal 17), sometimes below 5. I never really check it until my son raised the issue last week. Mostly in the evenings (been with sky since they took over O2 BB).
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