Groups

    Dixons Complaint

    Hi,

    I bought a computer from Dixons in January, only for it to get lost in the post. Despite both Dixons and the delivery company agreeing that it never got delivered, I am still fighting to get a refund! This is in part due to the fact that they had cancelled and remade my order several times (due to other items I was also ordering being out of stock), so they keep saying that they have already refunded the money...

    I have now contacted my credit card company to try and get them to refund the money. I have found it incredibly difficult to speak to anyone at Dixons, and cannot speak to anyone in authority about it. I have also contacted watchdog, but am yet to hear from them...

    Please could anyone provide me with the email adress of the chief executive, John Browett or anyone else in authority at Dixons?

    Many thanks,

    Gret

    8 Comments

    Have you just called or have you put this in writing to Dixons with details of the delivery tracking number etc?

    Original Poster

    I have put it in writing to them, with all the details etc. I just keep getting standard letters back saying they have already refunded the money, even though it was for a cancelled order which they then remade (because out of stock for one of the items). Cheers

    Just lodge a refund with your Credit Card company. They usually send a form but, some companies have them online or even over the phone.

    They should refund you within 28 days (more often that not its sooner ) and they will then pursue Dixons for non receipt of goods. Saves a whole load of hassle and one of the reasons you should always pay for goods on credit card not your debit card.

    Name Dixons
    Head Office Address Dixons House, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG.
    Telephone
    Fax 08702 411 934

    Original Poster

    diabeticguyName Dixons Head Office Address Dixons House, Maylands Avenue, … diabeticguyName Dixons Head Office Address Dixons House, Maylands Avenue, Hemel Hempstead, Herts, HP2 7TG. Telephone Fax 08702 411 934



    Thanks diabeticguy, but that is the address I have already written to several times with very little success.

    If anyone has the email address of the chief executive, John Browett or anyone else in authority at Dixons, it would be much appreciated.

    Cheers,

    Gret

    I would try variations of his name @dsgiplc.com

    pm'd you email address
    Post a comment
    Avatar
    @
      Text
      Top Discussions
      1. What do these 2 men have in common12
      2. ❅☁☁❅ I want☼to talk☼about the☔WEATHER☔no politics☃no religion❅☁☁❅18846159
      3. Ebid over Ebay67
      4. Just heard this...2 ★★★★★★★★★★★★★★ congrats to all on 392k ★★★★★★★★★★★★★★7764193

      See more discussions