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    DIXONS PRICE PROMISE

    Hi was looking for digital phones for my aunt - index had a deal and they were half price but out of stock so we headed to dixons. dixions had a deal on a different digital phone but was out of stock. I explained we had saw this particular model at index. The guy at dixons said he would check if they had it. I said do you price match he said yeh so after he checked on the internet at index (even though it was the index shop) he found the model, found he had it in stock and gave me it for same price.

    I wasn't actually aware they had a price promise so can anyone clarify what the deal is. Aren't they supose to beat the price by 10 %, must you show them the article? Can it be a online price? Must it be in stock? etc your help appreciated

    3 Comments

    Their site mentions this, under Customer Service -> FAQ:

    Answers to the most common questions should appear here - but if your question is not addressed please try the following areas of the site:

    Site help - for information about using this site;
    Customer Service - for information about security, delivery and installation, terms and conditions, cancellations and returns;
    Jargon buster - for an explanation of technical terms;
    Dixons Contract of Confidence - for information about Dixons price promise and other commitments to our customers.

    However I can't find this Contract of Confidence anywhere on the Dixons site.

    For more price-match policies see this thread: hotukdeals.com/PNp…tml

    I tried emailing them at the email they provide on that page to get details on the price promise but the email just bounced back :roll:

    Rayman just pm'd this to me so here's the official answer!!

    Dear Sir

    Thank you for your email.

    We do have a price match promise, through which we will match, and
    beat by 10%, the price of any local competitors. In order to qualify for
    the price match the following criteria must be met:

    1. Exactly the same item as the one purchased, is offered at a
    lower price.
    2. The item is available within 10 miles of the place of purchase.
    3. The item is not available exclusively from a catalogue.
    4. Full substantiation is brought to the store.
    5. The customer must visit the store within 7 days of purchase.
    6. The item seen is not a special offer, Managers special or sale item.
    7. The item must be available to purchase immediately from a High Street
    retailer.

    Kindest Regards

    Gavin Culmer
    Customer Service Advisor



    CORPORATE
    AFFAIRS
    15/03/2005 16:03
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