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    Do all Vets now make you pay cash for procedures upto £350 & then make you claim back from the insurance?

    My lovely cavalier king charles spaniel isn't very well & the vets (companion care @ pets at home) make you pay for treatment upto £350 instead of the £50 excess on our policy & then make you claim it back :-(
    do all vets do this now?

    20 Comments

    mine doesnt-been with him for years so not sure whether its just cos we are long established clients or whether this is standard policy.

    Original Poster

    barky;4138366

    mine doesnt-been with him for years so not sure whether its just cos we … mine doesnt-been with him for years so not sure whether its just cos we are long established clients or whether this is standard policy.


    we've been with them since we got her as a pup 4 years ago & have never needed to use our policy before, it just seems unfair that we have to pay upfront & wait to claim back as with car insurance you just pay the excess...
    think i might change soon to a smaller practice as it seems unfair to me :-( we never see the same vet twice there really anyway

    mine doesn't, they deal with Petplan directly

    Mine was the same but my parents who i use now claim direct but its a village vet and my folks have to buy meds every week and they tagged my dog to their account but i can imagine a lot of vets having new customers then doing a runner and not paying

    Original Poster

    just goes to show it's not worth going to a vets that are a big chain :x getting really fed up with them now.. waiting for an appointment to be booked as they've said to me she needs treatment urgently or she may die & the stupid receptionist won't book an appointment until she's spoken to the vet :cry:

    cheerleader;4138525

    just goes to show it's not worth going to a vets that are a big chain :x … just goes to show it's not worth going to a vets that are a big chain :x getting really fed up with them now.. waiting for an appointment to be booked as they've said to me she needs treatment urgently or she may die & the stupid receptionist won't book an appointment until she's spoken to the vet :cry:



    that's really bad :x

    when I moved I kept the same vet even though have one 5 mins away, he's so lovely and his wife sells eggs and home-made jams in the surgery too, all organic and cheap

    when I had money problems when I was younger he let me pay in instalments too

    Original Poster

    choc1969;4138544

    that's really bad :xwhen I moved I kept the same vet even though have one … that's really bad :xwhen I moved I kept the same vet even though have one 5 mins away, he's so lovely and his wife sells eggs and home-made jams in the surgery too, all organic and cheapwhen I had money problems when I was younger he let me pay in instalments too


    i know :-( i'm getting so upset here :cry: had to come home & try & sort out some money as hubby hasn't been paid yet (should have been paid monday) & my mum said she's pay by card over the phone but i'm still waiting for them to sort out an appointment for her
    poor bailey has an infection & they don't know whether it's in her bladder or womb :cry:

    awwwwwww hope they get her in and sorted soon:friends:

    Original Poster

    just got back from her scan.. she's got a slight inflamation in her uterus so they've given her a weeks worth of antibiotics such a relief that it wasn't as bad as they thought :thumbsup:

    cheerleader;4140638

    just got back from her scan.. she's got a slight inflamation in her … just got back from her scan.. she's got a slight inflamation in her uterus so they've given her a weeks worth of antibiotics such a relief that it wasn't as bad as they thought :thumbsup:



    glad she's not too bad hun :thumbsup:

    cheerleader;4140638

    just got back from her scan.. she's got a slight inflamation in her … just got back from her scan.. she's got a slight inflamation in her uterus so they've given her a weeks worth of antibiotics such a relief that it wasn't as bad as they thought :thumbsup:



    Really glad to here this

    phew! great news can i look forward to the next round of puppy pics soon then lol

    Original Poster

    choc1969;4140656

    glad she's not too bad hun :thumbsup:



    kelly_o_fanatic;4140663

    Really glad to here this


    thanks they thought it was poly something or other & said she'd have to be spayed or she'd die... i wanted them to check with a scan first & am so glad i did!!
    such a relief to know she doesn't have to go through all that...
    bill came to nearly £90 but it's not worth using my insurance as i have to pay the first £50 anyway & my policy would probably then go up :whistling:

    Original Poster

    dmissy13;4140740

    phew! great news can i look forward to the next round of puppy pics soon … phew! great news can i look forward to the next round of puppy pics soon then lol


    fingers crossed :thumbsup: my boy benjy has just mated with my mates cavalier & so i had already told my hubby that if she couldn't have anymore pups i was going to have one of hers :lol:

    We would have sold the house if it would have meant keeping our german shepherd alive.
    Money was no object, a friend of ours paid over 20 grand to keep their labarador walking and living for another year. :thumbsup:

    [IMG]farm3.static.flickr.com/201…jpg?v=1201386085[/IMG]

    Original Poster

    esq3585;4141806

    We would have sold the house if it would have meant keeping our german … We would have sold the house if it would have meant keeping our german shepherd alive.Money was no object, a friend of ours paid over 20 grand to keep their labarador walking and living for another year. :thumbsup:[IMG]http://farm3.static.flickr.com/2018/2221712186_063de54c5f.jpg?v=1201386085[/IMG]


    awww bless how long ago did he die?
    they're like your kids aren't they - you would do anything for them

    Hi
    Its a companion care thing, we had the same problem when our springer went in for xrays we had to pay the amount and then claim it from insurance, took nearly 6 months to get our money back was ridiculous.

    Original Poster

    foosey1;4141924

    HiIts a companion care thing, we had the same problem when our springer … HiIts a companion care thing, we had the same problem when our springer went in for xrays we had to pay the amount and then claim it from insurance, took nearly 6 months to get our money back was ridiculous.


    it's mad isn't it? i've been talking to my friend today who goes to another vets local to us who she says is great, so i think i'm gonna change my dogs over to there

    cheerleader;4141832

    awww bless how long ago did he die?they're like your kids aren't they - … awww bless how long ago did he die?they're like your kids aren't they - you would do anything for them



    She passed away in August 2007, still miss her so very very much.

    How's Bailey doing? (hope i got the name right lol)
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