Hello. I recently bought two identical Freesat boxes, one from Amazon and one from eBay. One was supposed to be a present for my parents but they decided to renew their Sky, so I need to send the Amazon one back (will be free return vs paid return with eBay). However, now that I've taken the boxes out they have mingled and I don't know which one came from Amazon! Can I send either back? Or will they scan and realise the serial number is different (in 50/50 chance I send back wrong one)? I messaged the eBay seller to ask if he knew the serial of the one he sent but unfortunately did not.
Thank you!
Thank you!
15 Comments
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I've sent things back and didn't realise that I've not included cables/accessories in the return. Nothing ever came of them.
Upon opening the box found that the stand and spare strings weren't present. Got on to the live chat and said look, i don't need the hassle of a return and you don't need the hassle of having an item back that you can't resell as it has items missing. Bit of back and forth and eventually got £25 account credit from them, as you can imagine i was rather pleased with the outcome!
I think their turnover is that astronomical they simply don't care enough to check items that are returned, even those that they then resell via the warehouse.
So they didn't read the serial number on this item when it returned.