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Do Argos accept iPads returned within a few days if box was opened?

13 replies
Found 24th Oct 2016
Thought my father’s iPad was broken so bought a new one on Saturday from Argos; paid online for collection instore.
iPads don’t show as being exempt from returns but as it was out of the box for one day I wonder if they will accept it as a return?
Only the iPad has been removed so everything else is still sealed.
It’s mint and just looks like an ‘open box’ item so before I take it in I’m wondering what peoples’ experience is of taking back opened electrical goods to Argos?

Turns out it was a combination of a faulty cable + faulty charger and managed to get it working the next day.
I will remove the iPad from his iTunes and iCloud account so it will be ready for the next owner.

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13 Comments

Electronics tend to be exempt from their returns if opened. You can try but be prepared for disappointment

Unless you get hold of a woefully inept Christmas temp or stamp your feel and they just do it as a 'goodwill gesture' to shut you up, you've got no chance.

Wife worked for Argos until about a year ago.

i work for argos, usually we will not accept a tablet that's been open, has it been turned on? are there finger prints? the seals been removed and there is no catalogue number on the box which would be another issue. it would be up to the manager on duty if they accept it back. you may get told to call customer service but its up too the store if they choose to do it they have no say in what happens in store. in my store I would say as there is no fault with the product I wouldn't take it back.

Original Poster

Thanks. Well worth a try but not making a special trip.

Not a hope and the reason is - "It is not fit for resale" - would you buy a box that had been opened?

Original Poster

craig020

i work for argos, usually we will not accept a tablet that's been open, … i work for argos, usually we will not accept a tablet that's been open, has it been turned on? are there finger prints? the seals been removed and there is no catalogue number on the box which would be another issue. it would be up to the manager on duty if they accept it back. you may get told to call customer service but its up too the store if they choose to do it they have no say in what happens in store. in my store I would say as there is no fault with the product I wouldn't take it back.


I appreciate the feedback and it's understandable to me as the policy seems fair.
I'll stick it on eBay more than likely then or Gumtree unless my sister wants it.
Cheers all.

Original Poster

memmmememe

Not a hope and the reason is - "It is not fit for resale" - would you buy … Not a hope and the reason is - "It is not fit for resale" - would you buy a box that had been opened?


Try telling that to Amazon!
Different retailers have different polices which is why I asked.

I would have thought they would take it back u paid online wouldn't it be under distance selling regs try it they open most things in shop to show u if u want so why would opening the box affect it if u just done that at home take it back and see what they say nothing to lose

muddassarsardar

I would have thought they would take it back u paid online wouldn't it be … I would have thought they would take it back u paid online wouldn't it be under distance selling regs try it they open most things in shop to show u if u want so why would opening the box affect it if u just done that at home take it back and see what they say nothing to lose



Broken seal makes this type of product unfit for resale - heat sealed box generally
Edited by: "memmmememe" 24th Oct 2016

memmmememe

Broken seal makes this type of product unfit for resale - heat sealed box … Broken seal makes this type of product unfit for resale - heat sealed box generally



​what happens to instore items they open for u to view then

muddassarsardar

​what happens to instore items they open for u to view then




They would not be heat sealed electronic equipment and therefore they would be fit for resale - the problem is nobody wants to buy a piece of electronic equipment where there is the slightest glimmer of suspicion that it may have been used

Original Poster

Thank you very much to my local Argos for taking back the iPad today.
They said it was at their discretion and they could see it was completely unmarked so the eventual owner will have something that is 99.9% as good as new.
Saved me from having to sell it a loss of £50 or so.

Agharta

Thank you very much to my local Argos for taking back the iPad today.They … Thank you very much to my local Argos for taking back the iPad today.They said it was at their discretion and they could see it was completely unmarked so the eventual owner will have something that is 99.9% as good as new.Saved me from having to sell it a loss of £50 or so.



well done to you Which branch did that

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