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Do I need an engineer to install fibre broadband?

Found 6th Jan 2014
I had standard broadband with EE but have recently upgraded to fibre broadband (max 76 mbps). EE sent out the Brightbox 2 router a week ago and I received an email today saying it was ready to be connected. Our old broadband had stopped working so today was definitely the switchover day.
In the shop I was told that I would need an engineer to install fibre broadband for a charge of £50. I said this was ridiculous so they said they'd do it for £25.
Now that i've plugged in the new router, I am getting 12 mbps (up from a pathetic 4 mbps with standard broadband, but still massively below the minimum 40 mbps I was guaranteed).
I've looked at the EE website and it says the router is plug & play, but that you can also request an engineer if you wish.
I just wondered if anyone has EE fibre broadband and what needs to be done to install it properly. I haven't paid for the engineer yet, and would avoid it if possible, but surely he has to do something serious to warrant £50 rather than just connect the cables like I have done.
I know d/l speeds need a week or so to 'stabilise', but if I was receiving true fibre broadband at the moment, then surely it would be much higher already?

Any advice/experience would be much appreciated.

10 Comments

I had to for BT, they had to update the green boxes you see at end of streets to get full speeds, I've went from 1mb to near 40mb

As above they do require to attend to deal with the green box and to then check everything works at your end. I think because of the money BT is investing in fibre they require this more as a formality to ensure it's all working and avoid having people complain that fibre is rubbish and doesn't work out of the box.

Yup I was getting 60Mb before I moved they also fitted a brand new master socket on the other side of my house.

Original Poster

dcx_badass

I very very much doubt you were guaranteed 40mbps, it is upto.Afaik Fibre … I very very much doubt you were guaranteed 40mbps, it is upto.Afaik Fibre can now be done as a self install. How are you measuring your speed, please don't say a crappy speedtest site or wireless. Check from the modem what speed you're synced at.



Believe it or not, this was actually guaranteed in writing. The dude in EE was so confident and eager for me to take up the deal, I made him put it in writing.

But that aside, I'm afraid I was using a crappy speedtest site. I've just looked in the router settings and assuming i'm looking in the right place, under DSL status it says:
Upstream 9999 (Kbps)
Downstream 39998 (Kbps)

So is this the current speed I am getting or the maximum I can get or neither? Will this change or is it fixed?
Sorry, as you can tell I don't know about these things, so any help is much appreciated.
Cheers

Original Poster

oh, and I just called EE who said with the new bright box router, it is not necessary for an engineer to visit the home, just the green cabinet that you guys mentioned. Apparently he's done that so we should be all fibered up and good to go.

Original Poster

dcx_badass

Are you on wireless G.



How do I tell? (I'm using a mac)

Original Poster

dcx_badass

Are you on wireless G.



Does this mean i'm using n?
Current Network Information:
5GHz-EE-5fwahm:
PHY Mode: 802.11n

Original Poster

dcx_badass

Yes wireless N, but anyway you're getting the speed so the problem is … Yes wireless N, but anyway you're getting the speed so the problem is your network. Try download this and post the speed.http://msft.digitalrivercontent.net/win/X17-58997.iso



4.7 mb/sec

Original Poster

dcx_badass

That's right so you are getting the full speed you should be, so not sure … That's right so you are getting the full speed you should be, so not sure what the issue is.



haha, i think it did just need to 'stabilise' overnight. I download torrents so am loving the speed!
With regards to the downstream/upstream speeds i posted from my router admin, are these fixed? i.e is this the maximum I can get with my particular package? Not that i'm complaining (this is so much faster than what I had previously), but just wanted to learn what it all means.
Thanks for your help.

Original Poster

dcx_badass

Nope they're not fixed, that's what you are synced at right now though. … Nope they're not fixed, that's what you are synced at right now though. Unless your line is unstable I wouldn't expect it to change unless you either restart the modem/router during peak time, or bad weather could alter it. On the whole though it should be consistent.



Thanks for your help. Much appreciated.
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