do I still get a manufacture warranty if a new item is bought on eBay?

11 replies
Found 14th Jul
I've found a Bang & Olufsen speaker on eBay for £220 instead of paying £299 from John Lewis. But I was wondering if the manufacture warranty still works if it's bought from eBay. The seller said it does but just looking for some confirmation first. Thank you

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11 Comments

No, not unless they are a registered trade seller. If it's a private seller the warranty won't be applicable as it's not normally transferable from the original owner.
When I say trade seller, I mean a registered business, not just a trade seller on eBay.
Edited by: "Dyslexic_Dog" 14th Jul

The warranty will start from when the eBay seller bought the product. The best option to find out how long it has left is to get the serial number and call B&O and they can tell how long it has left.

i'd be wanting the origonal reciept from the seller to be safe otherwise you would have no proof when the item was bought for the warranty

for the extra I would buy from John Lewis and get there extra free warranty !!

It depends on the manufacturer. You'll need to check their warranty terms or ask them. There's no blanket rule or overriding law here.

As it's from eBay it will probably be an Ang and Boluffson speaker.

Feel ur pain, happened to me in the past, in hindsight I would never buy anything of quality from fleabay, Customer support is dreadful, wife bought Ghd hairdryer from J.L. Problem after 20months of their 2 Yr warranty, replacement there and then, just keep receipt. As an example? 😁

You always get a manufacturer warranty with NEW items, you can get the items serial number against the manufacturer site and most sites will say how long the "manufacturer" Warrenty has left. Remember the Warrenty is with the manufacturer not the seller so your could buy it off a guy in the street and still have the Warrenty option if you "register" the product

Save the hassle and buy from John Lewis themselves.Getting a proper invoice on eBay is not possible unless you get one from the seller. Many manufacturers do not accept ebay as proof of purchase. It all depends on how strict Bang & Olufsen are on warranty.

Dyslexic_Dog

No, not unless they are a registered trade seller. If it's a private … No, not unless they are a registered trade seller. If it's a private seller the warranty won't be applicable as it's not normally transferable from the original owner.When I say trade seller, I mean a registered business, not just a trade seller on eBay.


It all depends on the retailer. I've resold things on eBay from Tesco (Nintendo 2DS) and Asda (Moto E phone), both were happy to exchange their faulty item for a new item (I sent the buyers proof of purchase).

I bought a second hand Nexus 5 that became faulty after 6 months, I had to get the original owner to transfer the ownership of the phone to my name before Google could send me a replacement phone that came with a new 2 year warranty (Google and Tesco are up there with Amazon when it comes to customer service imho).


is it a business seller?
authorised reseller?
if it's just someone who bought it cheap from a shop to resell, they may be able to help with the original warranty (which started when they purchased) but you're relying on their decency once the claim/feedback period expires
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