Do not buy from gearbest

48
Found 24th Dec 2017
WARNING: DO NOT BUY OFF GEARBEST

Their returns policy is a sham, they will do anything to delay you and will do as little as possible to help. I tried to a return a phone to them. They lied to me and said they called customs delaying it by a month and now the phone is stuck there and I have lost 415 euro


On Aug 15, 2017, i ordered the Xiaomi mi6 64gb for €360.64. I received it on the 18th of September and it was broken. It wouldn't let me call or text or connect to network. I tried using different sim cards and I also went to my network providers shop. Then on the 6th of October, I notified gearbest and requested a refund. It took me 4 days (till the 10th of October) to convince them it was broken and then they gave me their returns address. I tried to return it by my normal post office but they do not allow people to ship lithium batteries. I informed gearbest and they told me to ‘choose option 2’ which is 25 euro of store credit. I obviously did not take this and told them that I was going to return through Fedex. This cost me an additional €55 euros and gearbest said they would not pay for returns shipping. FedEx collected my broken phone on the 17th of October. At this point I was well within 45-day money back guarantee that gearbest had. 29 days had past since I received it and gearbest had 16 days to get it back. By the 19th of october it had reached customs in GUANGZHOU CHINA. Fedex said the package was having a clearance delay. I waited a few days to see if the matter would resolve itself and then I contacted fedex.(on the 23rd of october) They said to ask gearbest to call customs in china because customs had been calling them and no one was picking up. They say on their website that they are available for calls Mon.- Fri. from 8:30 to 16:30. Customs called them more then once it is a bit suspicious that they didn't pick up. Anyway I told gearbest to contact customs and they said they told their ‘related colleagues’ and to wait. I kept waiting and it was still stuck at customs I kept asking gearbest for updates and they said to wait. Then I contacted FedEx to ask if gearbest best had called customs and they said they had received no word from them! This was on the 21st of November about a month since I asked them to call customs. I was furious. I told them to call customs immediately. They tried to waste more time by playing dumb and pretending not to understand my very clear note and asked if I still wanted to return the item. On the 23rd of November they finally called customs.(on the 17th of December) 20 days later it was still stuck in customs and I told them to call again they ignored it and told me to contact fedex to ask for them to return it to me. This would cost me another 100 euro. That's €155 for shipping and 360 for the phone itself. They want me to waste 510 euros and have a broken phone. I warn you not to use gearbest it is too much trouble and money wasted. I will be complaining on every website and giving updates for as long as I have to until they give me 415 euro back (360 for phone and 55 for shipping) If it takes years I still am prepared to fight for it ****DO NOT BUY PHONES FROM CHINA***

If you want any extra info I can send you screenshots, feel free to contact me. I will be updating.


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Been saying this for years. I'd never spend more than £20-30 on gearbest or any other Chinese site.


Did you pay via PayPal or CreditCard? If so call PP or CC company and dispute transtion. you'll win if you can prove you have returned it to them with tracking etc...
Edited by: "Sloman" 24th Dec 2017
So is the ops one bad experience going to stop me from buying at gearbest? No.
People who join hukd just to moan about a company never to be heard of again really bug me.
Just to add, I'm typing this on a phone I got from gearbest 18months ago.
WHY would anyone spend 450 euros with a Chinese site? Everyone knows they do not give guarantees, so to save a few quid they are willing to risk, 1 - receiving it, 2 - customs duties, VAT etc. 3 - broken items etc.
I have had no probs with gearbest, but I only order cheap stuff, would never spend over £50 on any one thing, anything expensive coming from China has a chance to be fake anyhow, keep on at them and I hope you get it sorted
49 Comments
I've ordered a small amount of stuff through them in november i think, if it doesn't show up by january will probably just open a dispute in paypal since I paid for delivery by christmas, and it's not here today.
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I have had no probs with gearbest, but I only order cheap stuff, would never spend over £50 on any one thing, anything expensive coming from China has a chance to be fake anyhow, keep on at them and I hope you get it sorted
I will just add that I sent some dvd’s to my dad in Portugal via FedEx and that was the worst mistake I ever made. It was £10 cheaper than DHL but cost me way more in time trying to get the parcel delivered. They said they could not find the address, there was a phone number on the package which they wouldn’t call, I sent them a google street view link, map etc and they refused to take it out. I then got it redirected to a business address one street away (in a small village) and two days later they delivered it. Whilst gearbest may be the problem here don’t rule out fedex being the issue.
Been saying this for years. I'd never spend more than £20-30 on gearbest or any other Chinese site.


Did you pay via PayPal or CreditCard? If so call PP or CC company and dispute transtion. you'll win if you can prove you have returned it to them with tracking etc...
Edited by: "Sloman" 24th Dec 2017
So is the ops one bad experience going to stop me from buying at gearbest? No.
People who join hukd just to moan about a company never to be heard of again really bug me.
Just to add, I'm typing this on a phone I got from gearbest 18months ago.
I always choose the cheapest untracked delivery.

If anything is dead on arrival just make a PayPal claim for non delivery. Guaranteed refund and your not messing around with expensive returns.
Wow £300 to gearbest and on a phone too. It's no Argos!.
They lost my butterfly net and threatened me with Mothera.
Did you pay by PayPal? If not, why didn't you? If you did just do a claim. I've made 70 orders from gearbest without issue, mostly stuff under £15 but probably 10-20 orders that were £20-70, I always have PayPal as a safety net though.

@Gearbest1 can you help?
Edited by: "dcx_badass" 24th Dec 2017
I am not a gambler so would never spend more than about £30 on an item from the likes of gearbest, it is a gamble buying more expensive items and if it backfires you have nobody else accept yourself to blame. So far all my items have arrived and been working, if my luck runs out one day then at under £30 I will take it on the chin, my last item purchase was 2 x uv5r radios at £25 delivered, if one arrives faulty I will only have lost about £2, there £23 just for one on Amazon and if nothing else I would at least have one for spares, it is all about the risks before parting with your hard earned cash....

It is another reason why I will not put expensive Items from gearbest on hotdeals, I would only list items I was willing or have purchased myself.

The likes of this deal was to good to turn away, hotukdeals.com/dea…901 Amazon price £16 gearbest was less than £7, well worth the gamble and not a lot to lose.

I know it sounds harsh but you took the gamble to try save a few quid and it has not paid off.
Edited by: "SOUTHWALES" 24th Dec 2017
WHY would anyone spend 450 euros with a Chinese site? Everyone knows they do not give guarantees, so to save a few quid they are willing to risk, 1 - receiving it, 2 - customs duties, VAT etc. 3 - broken items etc.
Ask with most people above, nothing more than 20 quid and there is no effective returns to China. They export tat the don't import it back
Caveat emptor, as anyone "insures" oneself by law of personal averages. My own average is that I lost around 1% of my entire overseas purchases but I saved loads, and I never bought anything more than £30 worth. Having said this, the law of averages means that I can afford to take a bigger risk with higher amount items.

Socialism in UK means personal risk is averaged across the population, capitalism means you are on your own taking your own decision and risk. Then this concept is translated into:

Sales of Goods Act , and SGA which replaces it are socialist tools to reduce your risk by collectivisation and together with warranty add around up to 30% to the final retail price.

Then the Consumer Credit Act and its subsequent enactment is another socialism tool, it adds more price to your goods and services as the law makes the credit supplier liable too. So your credit card issuer is forced by law to collect money off you as you shop as a socialist or welfare state. Then you are refunded in your hour of need. You pay for this protection using issuer as a communist collective for a common good. Why is it a collective, because it sets a quota in charges as a percentage of your spend and you have no choice but to pay this quota.

The final socialist tool is VAT and excise duty, this money pays toward the enforcement of the above.

So when one does not pay for any of the above money except credit card and PayPal charges into a social pot, caveat emptor, one has to factor in risks. The irony is China is a socialist country but its sales of goods protection is what I call very capitalist. So your last resort is your credit card issuer, Paypal protection and chargeback for credit card spend of less than £100.

So if I want a better service I have to pay for it at a higher price. This sounds capitalism , doesn't it?! Anyone remembers the old days with grey imports? When the customer service was bad but goods were a lot cheaper, caveat emptor had applied then?!
Edited by: "splender" 24th Dec 2017
Mental paying that sort of value on gearbest.
Thanks for the advice, however I think most people who frequent this site are well aware of the risks of ordering items from Chinese sellers.

Sorry it didn't work out for you.
Uranus24th Dec 2017

Thanks for the advice, however I think most people who frequent this site …Thanks for the advice, however I think most people who frequent this site are well aware of the risks of ordering items from Chinese sellers.Sorry it didn't work out for you.



The OP joined HUKD today just to offer this.
splender14 m ago

The OP joined HUKD today just to offer this.


OP did state that they were posting the information on various websites so yes they will be signing up on various websites just to offer this.

Thanks OP for the info.
Gearbest are the best.

around 40 orders in total from me and not one single problem.
@RayClare_Fearon My long advice is above and it contains a lead up to this advice to you: your last resort is your credit card issuer, Paypal protection and chargeback (without knowing how you paid for the goods). Let us know how successful this is.
Andy@XCite7 m ago

OP did state that they were posting the information on various websites so …OP did state that they were posting the information on various websites so yes they will be signing up on various websites just to offer this.Thanks OP for the info.



Yeah, you can say that again. But crucially OP did not state payment method which is critical and its outcome if s/he had invoked payment protection.
I wouldnt spend over £20 on overseas sellers, definitely not anything that could go wrong off gearbest again. I purchased from gearbest twice and twice the item had problems like the Bluetooth scale etc and messages lead to nowhere. They ask me to keep sending pictures which i do and they keep asking for more and say stupid things and I respond to all their bs but it doesn't get me a refund or compo or anything.
Edited by: "MR1123" 24th Dec 2017
MR11236 m ago

I wouldnt spend over £20 on overseas sellers, definitely not anything that …I wouldnt spend over £20 on overseas sellers, definitely not anything that could go wrong off gearbest again. I purchased from gearbest twice and twice the item had problems like the Bluetooth scale etc and messages lead to nowhere. They ask me to keep sending pictures which i do and they keep asking for more and say stupid things and I respond to all their bs but it doesn't get me a refund or compo or anything.



Buy via Aliexpress then. They have a good resolution process. Aliexpress has global ambition to compete with Amazon.
Edited by: "splender" 24th Dec 2017
splender3 m ago

Buy via Aliexpress then. They have a good resolution process. Aliexpress …Buy via Aliexpress then. They have a good resolution process. Aliexpress has global ambition to compete with Amazon.


I do use them now and then, was just making people aware of gearbest.
Edited by: "MR1123" 24th Dec 2017
_Rappy_24th Dec 2017

They lost my butterfly net and threatened me with Mothera.


32897988-7UUbp.jpg


shadey123 h, 23 m ago

So is the ops one bad experience going to stop me from buying at gearbest? …So is the ops one bad experience going to stop me from buying at gearbest? No.People who join hukd just to moan about a company never to be heard of again really bug me.Just to add, I'm typing this on a phone I got from gearbest 18months ago.



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I think saying never buy phones from china is a bit strong, ive never used gearbest I've looked at them but never used as I've heard so many stories.

I got my xiaomi from AliExpress paid extra for warranty so its covered for a year with a uk returns address. I do have to contact them tho as a 76p roll of reflective tape never showed up, not fussed tho as the most pressing matter for me is my missing ushanka order from weslave where postnl say they delivered it to this country and handed it to royal mail, royal mail say contact weslave or postnl, postnl are adamant they did there bit contact royal mail and weslave claims its delivered because the postnl tracking says delivered but they told me it means delivered to uk port and handed over to local postal service.

OP are you sure you bought the version of the phone that is compatible with UK networks? Even if you did order it did you check when it turned up that it was the version you ordered
philphil6113 m ago

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shadey123 h, 36 m ago

So is the ops one bad experience going to stop me from buying at gearbest? …So is the ops one bad experience going to stop me from buying at gearbest? No.People who join hukd just to moan about a company never to be heard of again really bug me.Just to add, I'm typing this on a phone I got from gearbest 18months ago.



Well said, one moan from a newbie is not going to get much attention, unlike the comments from us who are seasoned HUKD badge veterans with scars on our faces and blows to the chin as proof to our judgment from experience.

Neverthless I did offer the OP is piece of practical advice about payment protection in my above. I await if s/he returns to respond to it.
I’ve only started ordering from them recently, everything’s shown up including a few mega too cheap to be true deals found on here that were actually shipped from a UK warehouse being delivered by YODEL.

I’m still waiting for a few bits from late November but given the time of year it was unlikely they’d show up this side of the New Year, coming from China. One issue I had was with a 70p Xiaomi Fan – they messaged me to tell me they’d shipped the wrong colour, id actually forgotten the colour I’d ordered anyway but they then shipped the correct colour and told me to keep the original before either had shown up. I cant personally fault them.

That said, would I spend £400 on the likes of Aliexpress, Banggood, Gearbest – nope.
freakstyler10 m ago

I’ve only started ordering from them recently, everything’s shown up inc …I’ve only started ordering from them recently, everything’s shown up including a few mega too cheap to be true deals found on here that were actually shipped from a UK warehouse being delivered by YODEL. I’m still waiting for a few bits from late November but given the time of year it was unlikely they’d show up this side of the New Year, coming from China. One issue I had was with a 70p Xiaomi Fan – they messaged me to tell me they’d shipped the wrong colour, id actually forgotten the colour I’d ordered anyway but they then shipped the correct colour and told me to keep the original before either had shown up. I cant personally fault them.That said, would I spend £400 on the likes of Aliexpress, Banggood, Gearbest – nope.


If you look at china posts website, international postage starts at about 10p so its not that surprising they just send out extra of the cheapo stuff, it really isn't worth the bother with returns
This site is full of gear best spam. Of course it is a commercial site and they are entitled to do that but don't believe half of the posts.
Edited by: "mtc1" 24th Dec 2017
shadey125 h, 30 m ago

So is the ops one bad experience going to stop me from buying at gearbest? …So is the ops one bad experience going to stop me from buying at gearbest? No.People who join hukd just to moan about a company never to be heard of again really bug me.


I am glad people take the time to share their experiences as it allows people to make a more informed decision which is useful if risking £300+ on a phone from China.
It's a gamble and the odds are well in your favour but I would rather know when I am gambling.

As for never hearing from her again only time will tell, but with some of the negative responses on here I wouldn't blame them for not returning.

Thanks OP.
mtc134 m ago

This site is full of gear best spam. Of course it is a commercial site and …This site is full of gear best spam. Of course it is a commercial site and they are entitled to do that but don't believe half of the posts.


I'd be happy if they banned posting from sites that ship from China for example where they are known to help evade paying VAT and import duty.
In the era of Brexit it is time to stop supporting rogue nations who just take and don't give and China are case in point.
Just pay by PayPal
Agharta20 m ago

I'd be happy if they banned posting from sites that ship from China for …I'd be happy if they banned posting from sites that ship from China for example where they are known to help evade paying VAT and import duty. In the era of Brexit it is time to stop supporting rogue nations who just take and don't give and China are case in point.


I think HUKD only bans sites that don't operate affiliate links. HUKD is a German company so i doubt they care about who pays UK Vat & Duty.
Surely they can't be worse than sports direct?
Agharta2 h, 33 m ago

I'd be happy if they banned posting from sites that ship from China for …I'd be happy if they banned posting from sites that ship from China for example where they are known to help evade paying VAT and import duty. In the era of Brexit it is time to stop supporting rogue nations who just take and don't give and China are case in point.


I am OK with your proposal up to a certain extent, but I wouldn't want to say yes to funding £100,000 per year per FTE equivalent to do enforcement for a return on lots of lower value items where the combined income is less than £100,000 per year. This could be business return suicide. The following long text explains mathematically why this is an economic disaster or suicide since no one can ban personal imports. And people do make personal imports without HUKD.

Moreover, the £100,000 FTE equivalent (salary+ benefits+ system + infrastructure+ mgmt overheads) person could instead be deployed to make exports value of say £200,000 per FTE.

So you need to a business economic case for UK PLC for £200,000 + ~£100,000 = £300,000 per FTE income on duties and taxes to do what you proposed so as to be economical to UK as a nation in economic value. Even at 50% of this pessimistically, £150,000 per FTE opportunity cost is not to be sneezed at. And even if you cost less by paying less for an FTE, the ower costs will bit you in the bum eventually as a national cost by way of universal credit, welfare benefits and pension liabilities.

The maths is roughly like this: an FTE has about 1800 working hours per year. Assume that s/he can process 4 packages per hour (open, inspect, close packet, look on IT system, log details +raising paperwork). Then an FTE processes 1800 X 4 = 7200 packages a year.

In ball-park on average £300,000 / (7200 packets ) = £42 per package for duties and VAT (the item in the package has to be £200 or more) to make his/her work worthwhile, assuming he/she makes a hit on a chargeable item everytime. On the other hand, if an opened package has less than £18 then it is a big hit on his/her productivity as income is then £0. This is a hit on 50% productivity if only 50% of items are over £200!

So the business economic sense is, I hear a lot of people asking the government to do this and do that, the request for do-gooders, but without knowing the economic hit on us tax-payers and council tax payers. This way of thinking is economic suicide.

We cannot afford that many more admin and enforcement officers to administer how we live, more people are needed to make exports of goods and services post Brexit so as to pay for our living in the world.

Finally, you said, " In the era of Brexit it is time to stop supporting rogue nations who just take and don't give and China are case in point."

Gearbest, subject matter here, and other businesses who export, they do not make China a rogue nation in your words. You are making utter nonsense and you are a fool to say this.
Edited by: "splender" 24th Dec 2017
Agharta3 h, 13 m ago

I'd be happy if they banned posting from sites that ship from China for …I'd be happy if they banned posting from sites that ship from China for example where they are known to help evade paying VAT and import duty. In the era of Brexit it is time to stop supporting rogue nations who just take and don't give and China are case in point.


There are a lot of companies I'd like not to see being posted on hukd, amazon being the main one (for lots of different reasons)
Fortunately hukd is an inclusive site.
As for the rogue nation statement, seriously, do you live off grid? Even if you do how do you manage it with ethically sourced products from non 'rogue nations'
I am looking forward to your reply.
shadey1257 m ago

There are a lot of companies I'd like not to see being posted on hukd, …There are a lot of companies I'd like not to see being posted on hukd, amazon being the main one (for lots of different reasons)Fortunately hukd is an inclusive site.As for the rogue nation statement, seriously, do you live off grid? Even if you do how do you manage it with ethically sourced products from non 'rogue nations'I am looking forward to your reply.


You start with the low hanging fruit and then take it from there depending on your preference and commitment level.
Boycotting Gearbeast and the like is just one of many first steps.
Agharta20 m ago

You start with the low hanging fruit and then take it from there depending …You start with the low hanging fruit and then take it from there depending on your preference and commitment level.Boycotting Gearbeast and the like is just one of many first steps.


Good luck getting to the top of the tree.
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