Do Orange Charge Delivery for returning a phone i bought under 7 days ago?

    I bought a PAYG phone from orange and i was just wondering whether they charge anything if i return it?

    Also do they refund the £10 top up if it is unused?


    If its pay monthly you have to pay the 1st months bill if you have used the sim.

    Original Poster


    If its pay monthly you have to pay the 1st months bill if you have used … If its pay monthly you have to pay the 1st months bill if you have used the sim.

    Just changed OP, its a PAYG phone which i bought with a £10 top which is unused and unoped. Would i get refunded both?

    I wouldnt know then tbh. Sorry.

    Original Poster


    I wouldnt know then tbh. Sorry.

    np thanks anyway

    depends if the seal is broken
    if the phone is faulty
    if you used and abused the phone
    where you has some extra protection ...distance selling regulations.

    ask customer services at orange thats why they are there

    The Distance Selling Regulations (DSRs) are legally binding rules and were introduced in 2000 to protect customers who, unlike High Street shoppers, are unable to inspect goods before they buy them.

    Even if you simply inform a company that you wish to return the goods within the seven working days, you should get a refund of the initial delivery costs.

    The law does not cover the cost of returning the unwanted items.


    Under the Distance Selling Regulations, you are entitled to a full refund including the initial delivery charge if you return a product, or inform the retailer that you want to return the product, within seven working days

    However retailers are not obliged to pay for the cost of returning the goods

    The DSRs do not cover perishable goods, personalised or custom-made products, magazines and unwrapped CDs

    If an item is faulty, or wrongly described, you have the right to a refund, replacement or repair, as long as the complaint is made "within a reasonable time". This generally means getting a refund if it is returned within one month

    For the first six months, the retailer must prove the product was satisfactory when bought if they turn down a replacement or repair

    For the next six months, the consumer must prove there was something wrong on purchase to get a replacement or repair

    Original Poster

    Would i also get a refund on the sim card as it is unused and unopened?

    give them a ring, then you can get all your queries answered at one time... 0800 801080 - be prepared for a tiresome call though!!
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