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    Do you pay return postage on faulty items?

    If you buy something from ebay and it turns out faulty do you have to pay return postage? It is an induction hob and it will cost a fair bit to send back?

    Want cheap courier as well, the bloke is an obvious trader so not best pleased.

    If anyone can help please, I have tried to find the numbers for ebay and paypal but cant find them. Wouldn't mind but its not even my hob, my friend is sending me mad.

    7 Comments

    Yes,you have to pay for return postage,not fair I know,but it's up to the seller if they want to cover your expense

    Raise a paypal claim to ask for refund of faulty goods...

    Banned

    If they are a business then they have to pay for the return
    Are they registered on ebay as a business? If not then report them for that too.

    To be honest. Why would you buy something like that on eBay that you need to pay postage for when currys and b&q have really really competitive prices on these products.

    I suppose you didn't buy from gumtree etc. Where you have no come back. You will just need to take the hit on the postage. Should be about £15 freight. You could suggest sharing costs with the seller.

    Was it second hand

    Original Poster

    I personally would not have bought it but you can't tell some people. It was supposedly new but there is a bit missing so cannot be fitted.

    He is obviously a trader as he has sold three hobs now.

    Even with 92. something feedback I would not have bought it myself.

    Thank you for all your comments. I can do without the hassle but thats what friends are for, I think

    Banned

    if he argues

    oft.gov.uk/sha…pdf

    3.57

    send that to him
    If he still doesn't play ball start a claim through paypal (you will have to pay return postage), report to ebay for no registering as business and hmrc for avoiding tax

    Original Poster

    colinsunderland

    if he … if he argueshttp://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf3.57send that to himIf he still doesn't play ball start a claim through paypal (you will have to pay return postage), report to ebay for no registering as business and hmrc for avoiding tax



    Thank you this is very helpful.
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