Do you use Amazon promotional credit? If so, you may wish to check your balance

Found 31st Jan 2016

Hi all,

Just a heads up. I was looking to spend my Amazon promo credit that I accrued when they had the £3 no-rush offer rather than £1. A lot of these vouchers had a 31st Jan expiry date so will run out today.

However, when I checked my balance, I noticed it was a lot lower than I expected. I then went back and reconciled all my orders where I accrued credit, and where I had spent it since the end of November, and found out I was at least £25 short in credit amount!! Cue stroppy note to Amazon

I may not be the only one affected, so please have a look at your balance, esp if you had a large amount in there

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14 Comments

31st Jan 2016

To check your balance

Follow this link

Click the check balance button

31st Jan 2016

I had some credit yesterday and today it's not there. Apparently expiry date of 31st Jan means they expire on start of 31st Jan.

31st Jan 2016

raj75
I had some credit yesterday and today it's not there. Apparently expiry … I had some credit yesterday and today it's not there. Apparently expiry date of 31st Jan means they expire on start of 31st Jan.

Yeah you're probably right. I'll be contesting it though as the email say by 31st January, not before

31st Jan 2016

The **** I had loads

31st Jan 2016

Contact them on web chat and they will fix it for you.

Amazon: I've checked and see that the promotional credit on your account is expired. It was supposed to be expired by the end of the day today. But due to the technical issue, it has expired early. We've already escalated this issue and our technical team is looking into this as many of our customers are affected.
In this case, I'll go ahead and add the promotional certificate on your account manually for use towards your next order.

31st Jan 2016

Feel better now burning through the £60 I had yesterday. Would have been raging waiting til the last day to clear the balance and finding the credit gone.

Edited by: "pinkleponkle" 31st Jan 2016

31st Jan 2016

eslick
Contact them on web chat and they will fix it for you.Amazon: I've … Contact them on web chat and they will fix it for you.Amazon: I've checked and see that the promotional credit on your account is expired. It was supposed to be expired by the end of the day today. But due to the technical issue, it has expired early. We've already escalated this issue and our technical team is looking into this as many of our customers are affected.In this case, I'll go ahead and add the promotional certificate on your account manually for use towards your next order.

They are refusing to re-instate mine

1st Feb 2016

kidcat
They are refusing to re-instate mine

Try again, they reinstated mine after I emailed them through this page

1st Feb 2016

i still have mine, mix of £1 and £3 credits, not sure exactly when from
edit: just checked - the 3quid stuff says expires 31st jan 2016 so you should have known?
the £1 stuff seems to be april

edit: just did a quick spend of most of it X)

edit: oh was posted on night of 31st jan ah well... still i had it this morning

Edited by: "brilly" 1st Feb 2016

1st Feb 2016

brilly
i still have mine, mix of £1 and £3 credits, not sure exactly when f … i still have mine, mix of £1 and £3 credits, not sure exactly when fromedit: just checked - the 3quid stuff says expires 31st jan 2016 so you should have known?the £1 stuff seems to be april

Yes - the date yesterday was 31st January, so in fact we did know....

1st Feb 2016

gb1999
Yes - the date yesterday was 31st January, so in fact we did know....

yeah sorry never saw was posted last night.. due to living on the forum i generally see all the new threads X)

1st Feb 2016

brilly
yeah sorry never saw was posted last night.. due to living on the forum i … yeah sorry never saw was posted last night.. due to living on the forum i generally see all the new threads X):{

Ha! No problem. I'd be having a word with your council though if you're living on the forum!! Sure they could find you something better X)