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    Does any one have an e-mail address or telephone number for someone high up in O2 please.

    As above.
    I haven't been able to view my bill in detail for a couple of weeks now.
    I have spoken to about 8 different customer service staff, I have e-mailed their "special" customer care e-mail address but all to no avail.
    Before I cancel my account, I want to speak to someone high up to let them know how badly I have been treated and that his/her staff can't sort out a simple access problem for me.

    I'm off out now but will check back when I get in later.

    Thanks for your help.

    8 Comments

    try the CEO, that normally does the trick in getting things pushed along

    Write or e-mail their Complaint Review Service:

    O2 Complaint Review Service
    PO BOX 302
    DUNSTABLE
    LU6 9GN

    [email protected]

    If still not getting anywhere Otelo can help but only after 8 weeks of complaining or if you get a deadlock letter from o2.

    Original Poster

    n1ttygr1tty;8478726

    try the CEO, that normally does the trick in getting things pushed along



    Yes, a phone number or e-mail address would be handy. :thumbsup:

    Banned

    Will Helen on the 17th floor do?

    Original Poster

    kidcat;8478788

    Have a look on here for the email … Have a look on here for the email address.http://www.connectotel.com/marcus/ceoemail.html





    Brilliant, that's what I need thank you. :thumbsup:

    Original Poster

    master_chief;8478806

    Will Helen on the 17th floor do?




    More than likely, but I still wouldn't be able to view my bill though. :w00t:

    Original Poster

    I'm just in the middle of composing my stroppy letter when I thought I would go on to the O2 site and take a screen dump of the error message I was getting.......and guess what.....It now works fine.
    It would seem that just the threat of sending an e-mail to the boss is good enough to get it sorted.
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