A friend who is not very technical managed to book a collection of a parcel he had bought on Ebay, the driver refused to collect it due to lack of a label.
After a google i managed to find a page to reschedule but it doesn't not recognise the parcel ref number with regards to any of the cross reference details, thinking maybe this is a tech issue but have tried different web browsers etc.
The website is not showing the order under his account and there does not appear to be anyway to contact a human to reschedule the collection, worst site i have ever found for sending a user round in circles the "mock" chat feature is especially annoying as it just repeats what we know after entering the reference number.
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There is a number you can ring if you are willing to hold for long enough 0330 808 5456. Don’t know if it still works.
Your friend should have recieved an email with the tracking number and a link (button) to down load the pdf label, check the junk mail folder if it can't be found in the inbox. Don't know if that helps, thats all I can offer. Good luck.
I'd go for the drop off service if possible, you can even print a label at certain ones.
yeah the courier refused to take the parcel due to no label as ebay wouldn't allow him to send the pdf label via it's messaging system and the delay meant the guy with the parcel didn't have it before the collection.
The problem is two fold
1 to cancel or re-book you need the "order" present in the account section on the website and it isn't there
2 all the automated help ends at the same point, "find the order" in your account orders page.....
yeah he got that too, can track it but not showing in account where you need to rebook the collection, as it was the courier did return a few days later(must have been in the area) and all went well eventually lol