does anyone know how i remove a screen protector from my sons wii u game pad

Wii u game pad is froze I have googled suggestions and have tried the remove battery with no luck

18 Comments

If you can't use your nails, you could try a plastic guitar plectrum if you've got one as they are quite good for lifting things like screen protectors. Or maybe try tweezers if you're careful.
Edited by: "bernardsfingers" 20th Feb 2016

Original Poster

bernardsfingers

If you can't use your nails, you could try a plastic guitar plectrum if … If you can't use your nails, you could try a plastic guitar plectrum if you've got one as they are quite good for lifting things like screen protectors. Or maybe try tweezers if you're careful.


Thanks have tried a couple of your suggestions with no luck not 100% there is one on there now

mad569797

Thanks have tried a couple of your suggestions with no luck not 100% … Thanks have tried a couple of your suggestions with no luck not 100% there is one on there now


The screen protector should be smaller than the screen itself so you should be able to see the edges of the protector near the edge of the gamepad screen. If you can't see any edge then as you say there might not be one on there.

Sorry, if the problem is the gamepad is unresponsive then you could try re-syncing it with the Wii U.

I've stolen this from somewhere else but if you want to try re-syncing the gamepad you can try this :
Press the sync button on the Wii U twice. Press the sync button on the GP. It should say it's already synced. Now hold the power button on the GamePad to turn it off. When you turn it back on it should say it can't find the Wii U. Now press the sync button on the GP and you should get to the "enter the four symbols" screen.

Original Poster

bernardsfingers

I've stolen this from somewhere else but if you want to try re-syncing … I've stolen this from somewhere else but if you want to try re-syncing the gamepad you can try this :Press the sync button on the Wii U twice. Press the sync button on the GP. It should say it's already synced. Now hold the power button on the GamePad to turn it off. When you turn it back on it should say it can't find the Wii U. Now press the sync button on the GP and you should get to the "enter the four symbols" screen.


Just tried this but it won't let me select a symbol on the game pad no button is working either it's very strange 1 min he was playing it then went back to home menu then this happened

mad569797

Just tried this but it won't let me select a symbol on the game pad no … Just tried this but it won't let me select a symbol on the game pad no button is working either it's very strange 1 min he was playing it then went back to home menu then this happened



Same thing happened to me.

It was the screen protector that was causing the problem. I didn't remove it but instead I smoothed it out.

mad569797

Just tried this but it won't let me select a symbol on the game pad no … Just tried this but it won't let me select a symbol on the game pad no button is working either it's very strange 1 min he was playing it then went back to home menu then this happened


Hmm sounds like a hardware rather than a software fault - it still under warranty? You are probably best to phone the Nintendo support helpline as they are the best ones to advise you.

I actually contacted them the other day by email but ended up needing to phone them. If you want to try them then their contact details are:
[email protected]
"Our team is available 8:30-19:00 Monday-Friday and also 8:30-15:30 on a Saturday via 0345 60 50 247"

Original Poster

Tweddio

Same thing happened to me.It was the screen protector that was causing … Same thing happened to me.It was the screen protector that was causing the problem. I didn't remove it but instead I smoothed it out.


It doesn't look like there is a screen protector on his one

Original Poster

bernardsfingers

Hmm sounds like a hardware rather than a software fault - it still under … Hmm sounds like a hardware rather than a software fault - it still under warranty? You are probably best to phone the Nintendo support helpline as they are the best ones to advise you.I actually contacted them the other day by email but ended up needing to phone them. If you want to try them then their contact details are:[email protected]"Our team is available 8:30-19:00 Monday-Friday and also 8:30-15:30 on a Saturday via 0345 60 50 247"


Thanks ever so much for all the info. Sadly not under warranty I'll call them Monday if I have no luck by then

Original Poster

http://[IMG]http://i68.tinypic.com/or07k6.jpg[/img]

Original Poster

that is what its froze on

So does holding the power button down not do anything? Like it doesn't turn the gamepad or Wii U on/off?

Original Poster

the power button turns both off

There's other advice from Nintendo for unresponsive gamepad issue:
"Check around the edges of the Wii U GamePad for debris that may have lodged between the screen and the housing.
If debris is found, attempt to remove it using the following steps. Do not use any sharp or hard objects to try and remove it."
Tips for cleaning are here:
en-americas-support.nintendo.com/app…109

Original Poster

bernardsfingers

There's other advice from Nintendo for unresponsive gamepad issue:"Check … There's other advice from Nintendo for unresponsive gamepad issue:"Check around the edges of the Wii U GamePad for debris that may have lodged between the screen and the housing.If debris is found, attempt to remove it using the following steps. Do not use any sharp or hard objects to try and remove it."Tips for cleaning are here:http://en-americas-support.nintendo.com/app/answers/detail/a_id/1109



​tried this but have had no luck. I call support tomorrow and see what they say. thanks ever so much for all your help

Hold down the A Button, B Button, + Button, and - Button for at least 3 seconds.

This unfroze mine before :\
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