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    Does anyone know the answer to a Sky Q query, I live in a block with a communal dish, if I want to upgrade to sky q does anything need to be done to the dish or its distribution equipment.

    Sky Q Question.

    12 Comments

    I don't have a communal dish but when I got it installed in March they had to change the LNB on the dish, cables remained the same.

    I believe they need to upgrade the LMB as it has a new frequency but I may be wrong:

    helpforum.sky.com/t5/…943

    The LNB is different, BUT you can get hybrid LNBs which send out a signal of both types (they are about £50 on the bay of e, but our kind installer gave us a hybrid LNB FOC so we could use the old Sky+ HD box as a freesat box in the back bedroom).

    Not sure what the setup is with communal dishes though- if they have giant LNBs sending out separate signals to each location then hybridising that setup could be problematic (as could trying to hybridise if the dish sends a signal to some sort of hub and distributes from there).

    Worst come to the worst you could always get a second dish installed (although you may want to talk to property management before doing any of this).

    http://www.satcure.co.uk/tech/lnb.htm
    check it out to learn more about LNBs

    Hi, I was told by a sky engineer that they will not install Q in blocks with communal dish yet. Apparently a upgrade program will be put in place for the communal dishes to be modified for Q eventually. I was told this around 3 Months ago when I had normal sky box installed using the communal dish.

    Call sky?

    Grumpy_womble

    Hi, I was told by a sky engineer that they will not install Q in blocks … Hi, I was told by a sky engineer that they will not install Q in blocks with communal dish yet. Apparently a upgrade program will be put in place for the communal dishes to be modified for Q eventually. I was told this around 3 Months ago when I had normal sky box installed using the communal dish.



    From several posts on previous Sky offers this would be the correct answer. They need permission to change the dish (if it's really old) and/or LNB to support Q so unless already done could be some waiting to do.
    Edited by: "kiish" 11th Oct 2016

    Original Poster

    kiish

    From several posts on previous Sky offers this would be the correct … From several posts on previous Sky offers this would be the correct answer. They need permission to change the dish (if it's really old) and/or LNB to support Q so unless already done could be some waiting to do.


    Hi,
    Thanks for the answer.
    The dish is only about 18mths old, The system was put in to accommodate a new roof the block had rather than individual dishes as it was. I didn't bother phoning sky because if you phone 3 times you would be likely to get 3 different answers. The consensus seems to be an upgrade is needed, now I need to find out if sky will do it for free and if they will mess with a system they didn't install.

    st8mike

    Hi,Thanks for the answer.The dish is only about 18mths old, The system … Hi,Thanks for the answer.The dish is only about 18mths old, The system was put in to accommodate a new roof the block had rather than individual dishes as it was. I didn't bother phoning sky because if you phone 3 times you would be likely to get 3 different answers. The consensus seems to be an upgrade is needed, now I need to find out if sky will do it for free and if they will mess with a system they didn't install.


    Sky Q is now fully available with communal dish setups. The system upgrade depends whether you have a 2 cable feed in to the back of your existing Sky box or a single cable feed.
    Sky use a company called Abca Systems to carry out communal upgrades in many areas of the country. If you call Abca on 0333 121 0999 they can advise if your communal system is Sky Q ready or requires a simple upgrade. Send me a pm of you require any further details or info. Cheers.

    I'm guessing that to handle the large number of recordings, the Q would need a Quad, rather than a dual, as each cable only carries one of the 4 possibilities.
    Low H, Low V, High H, High V.
    A properly designed distribution would use a Quattro LNB (like a quad, but provides 4 fixed band/polarizations) and a distribution unit, that then emulates the signalling result.

    Hi

    I've had sky q installed and we have a communal dish. They do need to change the lnb on it but ours had already been done when they were upgrading the cables we was told. But we have had a number of issues with our box so far we have got someone coming out to check on it all. Nightmare so far. But we could only watch and record the same thing due to us having multi room. So needed to change.

    Original Poster

    Liam_188

    Hi I've had sky q installed and we have a communal dish. They do need to … Hi I've had sky q installed and we have a communal dish. They do need to change the lnb on it but ours had already been done when they were upgrading the cables we was told. But we have had a number of issues with our box so far we have got someone coming out to check on it all. Nightmare so far. But we could only watch and record the same thing due to us having multi room. So needed to change.


    Thank you for the info, we have multiroom as well, if you get your probs sorted could you let me know what they were and the solution.
    Thanks.
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