Does this mean my Hermes parcel is being returned back to me?

Pandamansays11th Jan

Is it perhaps that the postage for the return is being paid by the …Is it perhaps that the postage for the return is being paid by the retailer and therefore the information on screen is aimed at them, and their parcel is indeed being returned?Read lessRead more

The message is being shown to the person with the tracking number, and that person is the person who is sending the parcel.

It's not relevant who is paying the postage, what matters is the direction the parcel is travelling. Returning a parcel means sending it back to where it came from, that would be the logical understanding of the phrase.

I have used Hermes to send a parcel to a company I was selling some stuff to. The company paid for the postage under their arrangement with Hermes. I just dropped off the parcel at a collection point and was given a parcel number / tracking number.

Bear in mind the parcel did NOT come from the company I was sending it to. It had NEVER TRAVELLED ANYWHERE before I sent it off to them.

When I used the Hermes facility to track the parcel's whereabouts a few days later, it told me "We are returning your parcel". This made me anxious as to what was wrong. Why are they sending it back to me???

It turned out it did arrive with the company I was sending it to. So it appears that Hermes are using the expression "We are returning your parcel" when what they actually mean is "We are sending it to the address shown on the parcel".

I can understand that if a company use Hermes to enable customer returns to be sent back to them then "We are returning your parcel" makes sense, the meaning being the item is being returned to the seller, having first come from them.

However, the phrase only makes sense in that context. Where someone is sending off a parcel that has never travelled anywhere before, and they are shown the message "We are returning your parcel", the only logical meaning this phrase can bear is that the parcel is being sent back to the person who sent it off. Which is likely to cause anxiety to the person who sent it as to what has gone wrong.

Hermes are idiots for using this wording.

I had the same message from Hermes about a return to Amazon. It means they are returning your parcel to the retailer not to you.

WhiteNoiseMaker17 m ago

I had the same message from Hermes about a return to Amazon. It means they …I had the same message from Hermes about a return to Amazon. It means they are returning your parcel to the retailer not to you.Read lessRead more

Ok thanks, I thought something was up with the parcel and it was coming back to me. They should re word it for numptys like me. They collected it on the 2nd January. Been 12 days so far since I dropped it off. Don’t know how long it will take to reach Zalando then I have to wait 3-5 days for a refund

I called them to ask what the hell was going on. I’m sure many others would have raised the same question too. The wording of their tracking status page is awful and really needs updating.

Pandamansays11th Jan

Is it perhaps that the postage for the return is being paid by the …Is it perhaps that the postage for the return is being paid by the retailer and therefore the information on screen is aimed at them, and their parcel is indeed being returned?Read lessRead more

I had to look for an answer to this, too. I am using one of those "recycle your stuff" places and thought the parcel was being sent back to me. Thoroughly annoying wording.

I had same issue. While going through with Parcal2go and myhermes. Turns out there was 2 different tracking numbers on each site. Was showing me the wrong person or wrong info on one site.

Is it perhaps that the postage for the return is being paid by the retailer and therefore the information on screen is aimed at them, and their parcel is indeed being returned?

I'm German, Hermes is German. Still I ended up here just because of their confusing wording. I even went to Doddle today to check, but they were completely clueless and told me to talk to Hermes directly. It's just taking long for a return and and didn't even reach the status 'on its way' yet.Also when I'm trying to get 'full tracking details' I have to put in a postcode. I tried the one that was on the parcel (to Amazon), the one from Doddle, and my home address. None did anything. Funny to see it's like that since at least January and they kept it this confusing way.

WhiteNoiseMaker10th Jan 2018

I called them to ask what the hell was going on. I’m sure many others w …I called them to ask what the hell was going on. I’m sure many others would have raised the same question too. The wording of their tracking status page is awful and really needs updating.Read lessRead more

wow, it's a year passed and they still haven't updated their wording. Got the same message for a return to Boden. As the label only had the boden company's address, and no info about mine, I was wondering where the parcel would be returned to - the shop I dropped it or where. Besides, I paid the postage so I was the sender. It's Hermes wording problem then.

Still the same message, and I'm thoroughly confused!

I got this issue on yesterday. No idea how come the parcel has no further tracking results.

So by all the things I’m reading.. does that mean my parcel will be delivered to me at some point then?

I'm getting this message I'm the sender, I can't understand what is going on

I have the same issue and is May 2020. Still nothing change for Hermes but I am not sure if I will receive my parcel

To Be Returned actually means to be returned to the ORIGINAL sender (usually their returns department as specified on the address label).

Hermes clearly aren't going to change the wording as it's been like that for years. (edited)

Sold a load of dvd's to musicmagpie recently, hermes tracking said "returning to sender". Well clearly I am the sender.

Luckily I've done this before so knew what it meant but really needs rewording.

The same for me just now - insane.

Same with me today, clearly Hermes never change lol

Same issue, 4/10 parcels saying "we've got it and the other 6 saying 'Your Webuybooks parcel status:

it's on its way back' ....... Back to whom and where? completely confused tbh.

So do we get the parcel back or is it sent back to the retailer to be sent out to the person that's I was sending it to. I'm still very confused.

Same here. I have an odd message from Hermes. They are stating "Returned to Client". Only I have not used a pre paid returns label. I paid to send the parcel back to Amazon Germany out of my own money with a Hermes label. It's confusing but I'm going to wait and see what happens.