dont use these vouchers littlewoods group

313 replies
Found 22nd Jun 2009
EVERYONE BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
if you have not been given a voucher from the company dont use it!
also only use the voucher for the group who gave it to you.
have just got off the phone with littlewoods fraud department!!!!!!!!!!
I HAVE BEEN USING THESE VOUCHERS FOR ABOUT A YEAR AND ALL WAS FINE, THEN I HAVE BEEN CAUGHT USING THESE £5.00 & £10. ONES! NOW THE LITTLEWOODS GROUP COMPANY SOLICITORS ARE GOING TO RETRIVE ALL OF THE VOUCHER AMOUNTS, FROM ALL OF MY ACCOUNTS (I HAVE ONE FOR EACH : LITTLEWOODS, EMPIRE,MARSHALL WARD,ADDITIONS DIRECT GREAT UNIVERSAL, KAYS ETC....)
I AM SH**tING MYSELF!!!!!!!!!!!!!!!!
ANY HELP?

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313 Comments

i agree with you mate, same thing happened to me. ive now closed my account and told them never to contact me again. WOrst company in the world to deal with

Oops... They surely cant do this to everyone tho - time / staff would outweigh the potential retrieval of funds! Are you for real?

I agree the codes should be used with caution, and I would be rather upset if they decided they where to retrieve all of the money that I'd been refunded. But at the same time, I don't pointlessly buy things, I always buy things I want (at normally very reasonable prices as they are) so can say if it happens, it happens. If this is the case for you at the moment, then I'd advise everyone lie especially low at the moment.
I do partially agree with the above post, I don't really understand "how" they can do that. If they where all too aware of it, they should have stopped these codes long ago to save them time, and money.

How much have you used the vouchers for? If they claimed it all back how much will you owe?

Original Poster

bargainhunter2009;5558842

How much have you used the vouchers for? If they claimed it all back how … How much have you used the vouchers for? If they claimed it all back how much will you owe?



i have used a £5. one for each account and a £10.00 one and a £30 off of £60.00 on each one!
i will probly die before i pay them all back! :oops:

Original Poster

[email protected];5558829

don't see how they can do that:w00t::x



they have a fraud department to deal with just this type of thing. i dont suppose they will get everyone who does it but they have me!
i have to wait for a call back tomorrow to see what the damage is.

To be honest its a bit of a grey area....at the end of the day, its paid for etc. But If they told you before you placed the order you should not use vouchers that are not yours then you know. Just see what happens, hope they dont try to get it back. I personally (after hearing many stories like yours) dont use Littlewoods and any deals with the vouchers in I vote cold.

Oh dear...........I'm very worried now. I have used the vouchers from here often.

Didnt Martin Lewis fight this one with littlewoods a couple of years ago? I have a vague memory that they agreed to tighten up their systems to prevent people using vouchers not sent.

If they dont want you to use a voucher they should have their system changed. Plenty of other places seem to manage codes without all this fuss.

I have used them too, only for them to be canceled and i had to pay the full amount. No matter how good the deal seems from now on, i will NEVER be using Littlewoods or any partners again. Possibly the worst company currently on the net.

Good luck but you may find you just have to pay the full amount on each item, how much do the discounts amount to overall?

Original Poster

stevey_p7;5559076

I have used them too, only for them to be canceled and i had to pay the … I have used them too, only for them to be canceled and i had to pay the full amount. No matter how good the deal seems from now on, i will NEVER be using Littlewoods or any partners again. Possibly the worst company currently on the net.Good luck but you may find you just have to pay the full amount on each item, how much do the discounts amount to overall?



i am waiting for a callback from the fraud department tomorrow, they will have a figure that i owe by then. the women said they will put it on one catologe as a one time bill to pay. then close all my other accounts down.

Well if they give out a voucher to a specific group like the AA or to a club membership and those codes get used by non-members then they are being used under false pretences - in other words fraudulently. If that's the sort of codes that you've been using it is certainly in their rights to take the discounts back from you as you aren't eligible for them.

I remember the DVD Forums getting into trouble with Littlewoods several years ago and they now only allow codes to be posted if the terms and conditions are posted as well. That protects both the site and the punter.

If you refuse to pay up it is then up to Littlewoods as to how far they wish to take the matter. They could push for a prosecution if they wished, but that might well cost them more in bad publicity than they would want.

they have offered me many codes but i don't trust them

toratown;5559107

i am waiting for a callback from the fraud department tomorrow, they will … i am waiting for a callback from the fraud department tomorrow, they will have a figure that i owe by then. the women said they will put it on one catologe as a one time bill to pay. then close all my other accounts down.



Surely they should have had the figure in hand when they called you in the first place? Doesn't seem very professional to me, be tempted to tell them where to go.....

raa;5559127

they have offered me many codes but i don't trust them



If they directly offer you a code via email or letter then you are probably quite safe - just check that you are eligible under the terms and conditions that they send.

Original Poster

Spod;5559120

Well if they give out a voucher to a specific group like the AA or to a … Well if they give out a voucher to a specific group like the AA or to a club membership and those codes get used by non-members then they are being used under false pretences - in other words fraudulently. If that's the sort of codes that you've been using it is certainly in their rights to take the discounts back from you as you aren't eligible for them.I remember the DVD Forums getting into trouble with Littlewoods several years ago and they now only allow codes to be posted if the terms and conditions are posted as well. That protects both the site and the punter.If you refuse to pay up it is then up to Littlewoods as to how far they wish to take the matter. They could push for a prosecution if they wished, but that might well cost them more in bad publicity than they would want.



yes they did keep saying "under the terms and conditions" you have miss-used the voucher.
i am very worried i will end up in court over this

when they call u back tell them u are not going to pay anything, this is their fault, they should change their system. and cancel your debit or credit cards you used to buy from them.

bargainhunter2009;5558898

To be honest its a bit of a grey area....at the end of the day, its paid … To be honest its a bit of a grey area....at the end of the day, its paid for etc. But If they told you before you placed the order you should not use vouchers that are not yours then you know. Just see what happens, hope they dont try to get it back. I personally (after hearing many stories like yours) dont use Littlewoods and any deals with the vouchers in I vote cold.



Not grey area at all (sorry). Their T&C's say quite clearly that you are not allowed to use any code unless they sent it to you directly.

Under the latter of the law it is fraud, simply as that.

kidcat;5559061

Didnt Martin Lewis fight this one with littlewoods a couple of years ago? … Didnt Martin Lewis fight this one with littlewoods a couple of years ago? I have a vague memory that they agreed to tighten up their systems to prevent people using vouchers not sent. If they dont want you to use a voucher they should have their system changed. Plenty of other places seem to manage codes without all this fuss.



If he had any success, I'd imagine it was before they changed the T&Cs. They now read


2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-

(i) you are entitled to use the code;
(ii) you meet all the conditions that apply to its use;
(iii) you agree to the terms set out below.

If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the benefit obtained may be charged to your credit account.


The useful part of which, I've bolded.


And this is why you should listen to us when we warn you all not to use Littlewoods vouchers, and why you should read T&Cs before putting an order down. I do sympathise, as T&Cs are long and boring things and the "Ah, they'll not get me" logic helps me ignore plenty of warnings too, but unfortunately, I don't think there's much you can do other than accept what's coming, and maybe talk to the CAB about it first.

steve1221;5559166

Not grey area at all (sorry). Their T&C's say quite clearly that you are … Not grey area at all (sorry). Their T&C's say quite clearly that you are not allowed to use any code unless they sent it to you directly. Under the latter of the law it is fraud, simply as that.



I'd argue that point, generally when you're not allowed to do something there are safeguards in place to stop/discourage you. These codes are freely available, if they only want certain people to use them they should be a configured so that each code can be used only once, and should be particular to one account.

steve1221;5559166

Not grey area at all (sorry). Their T&C's say quite clearly that you are … Not grey area at all (sorry). Their T&C's say quite clearly that you are not allowed to use any code unless they sent it to you directly. Under the latter of the law it is fraud, simply as that.

Under the fraud act, s2 making a false representation yes it is possibly if the person knew/ought to know they should not have used it.

Yes but there has been a case, cant remember its name now where someone took them to court over the vouchers and won (didnt have to pay them back). Also, the terms and conditions havent always said that - its a fairly recent addition. If they had better systems and only accepted vouchers from those who entitled it would solve the whole prob. I have been telling people on here for ages not to use these vouchers.

raa;5559165

when they call u back tell them u are not going to pay anything, this is … when they call u back tell them u are not going to pay anything, this is their fault, they should change their system. and cancel your debit or credit cards you used to buy from them.



I agree with you, to an extent. Littlewoods really should've updated their systems to make this sort of thing not happen. It's not a massive stretch to add an extra IF command to the system so that it only allows the voucher to be used if the email address it's attached to is the email address attached to the account making the order. They already have the data there on the system. It really is making it too easy.

But on the other hand, if you stole something from a shop, it's your fault for stealing, not the shop's fault for making it impossible to walk out with the product un-paid for. So responsibility still comes down to the user.

Banned

hahahaahahahhahahahahahahahahah

you were all warned!!!!!!!!!!!

It might be worth asking for a copy of the terms and conditions and the eligibility criteria for each of the voucher codes where they claim you are not eligible. They can't make claims that you were ineligible if they can't back the claim up in writing. The codes must have been valid for some people or their systems would not have accepted them. That will probably stall them a little - and you never know, you might actually have been eligible for some of those codes!

bargainhunter2009;5559234

Yes but there has been a case, cant remember its name now where someone … Yes but there has been a case, cant remember its name now where someone took them to court over the vouchers and won (didnt have to pay them back). Also, the terms and conditions havent always said that - its a fairly recent addition. If they had better systems and only accepted vouchers from those who entitled it would solve the whole prob. I have been telling people on here for ages not to use these vouchers.



If you ordered before the change to the T&C's you'd have a case. But the wordings been changed for a while now.

I can see it from both sides, they could ague that why should they have to invest in more IT/software when they only email the code to the people they want to give the offer to ?

But, like you say, there's usually a warning with every code that goes up here, so people really can't say they weren't aware of the possibility of it coming back to bite them.

dxx;5559237

I agree with you, to an extent. Littlewoods really should've updated … I agree with you, to an extent. Littlewoods really should've updated their systems to make this sort of thing not happen. It's not a massive stretch to add an extra IF command to the system so that it only allows the voucher to be used if the email address it's attached to is the email address attached to the account making the order. They already have the data there on the system. It really is making it too easy.But on the other hand, if you stole something from a shop, it's your fault for stealing, not the shop's fault for making it impossible to walk out with the product un-paid for. So responsibility still comes down to the user.



But maybe that's the point? When these codes are used it's generally on items that people wouldn't pay full price for. They rake lots of additional orders at a reduced price, a few months later claw back all of the money, and they're effectively sitting with hundreds/thousands of orders they wouldn't have otherwise had?

Also, if you went into a shop and used a voucher, then went in the next week and told you shouldn't have used that voucher and they demanded the difference, would you pay it???

I'd think the wait before they take the money back is due to them auditing the offer after it's ended and finding that they send out, say, 10,000 codes and had 25,000 used !
One thing accountants don't like is to loss money. . .

Banned

How many times people!!!!

STOP BLEATING!!!!


The ts&cs clearly state if you are not entitled, they will clawback the cash

dry your eyes and hope you have the money to pay it back

tinkerbell28;5559357

Look it's quite simple go on to any site and click t&c's here is a link … Look it's quite simple go on to any site and click t&c's here is a link for littlewoodshttp://www.littlewoods.com/rf/static.do?page=help7&segment=06&cm_re=Homepage-_-Footer-_-Terms+and+Conditions2.3 Promotional codes are codes that enable customers to obtain benefits such as discounts, free delivery and free gifts. These codes are non-transferable so may only be used by the person to whom they are issued and must only be used in accordance with their terms and conditions of use. If you use a promotional code to claim a promotional benefit, you must first check that it was issued to you and that you are eligible to use it. By using it to claim a promotional benefit you will be confirming that:-(i) you are entitled to use the code;(ii) you meet all the conditions that apply to its use;(iii) you agree to the terms set out below.If, before accepting your order, we find that you are not entitled to use the code or do not meet all the terms and conditions of its use, we may reject your order or alternatively process it without the promotional benefit being applied. If, after accepting your order, we find that you were not entitled to use the code or did not meet all the terms and conditions of its use, we may reverse the benefit that you obtained. If you transacted on a cash basis e.g. by debit or credit card, we may take a further payment, equivalent to the value of the benefit obtained, from the card used. If you transacted on a credit basis, the value of the4 paragraphs down, there is no valid argument agains Littlewoods, it's clear as day!



I know what you're saying, and agree with you to some extent. But, you've already mentioned personal responsibility, Littlewoods as the code issuer must have a responsibility to ensure that the codes are used correctly (within reasonable limits), and I'd argue that simply having that in their t&c's doesn't go anywhere near far enough. What they're doing at the moment is putting all responsibility for the use of these vouchers on the customer, which simply isn't fair, and wouldn't be accepted in most areas of business.

Is it possible that they might be deliberately slow in picking people up on using invalid codes - after all, how much more money can you make by sending out codes, letting thousands find them on the interweb, take in a load of orders based on apparently lower prices and then clean up 6 or 12 months later?

Just how long did they take to find these inconsistent usages? It must have been quite a while if one person has managed to build up so many. And it must be pretty bleeding obvious if you send out 1000 codes and get 10,000 people using them that something isn't working right - so why does it take them so long to work it out?

In fact, why does a company like littlewoods need a fraud team at all? As others have pointed out, if their systems were set up correctly to check codes against email addresses that the codes were sent to then there wouldn't be any need.

Or maybe I'm being a little over-cynical here?

Banned

civms47;5559406

I know what you're saying, and agree with you to some extent. But, … I know what you're saying, and agree with you to some extent. But, you've already mentioned personal responsibility, Littlewoods as the code issuer must have a responsibility to ensure that the codes are used correctly (within reasonable limits), and I'd argue that simply having that in their t&c's doesn't go anywhere near far enough. What they're doing at the moment is putting all responsibility for the use of these vouchers on the customer, which simply isn't fair, and wouldn't be accepted in most areas of business.




utter ********

The terms and conditions are what form the contract - if you buy something, use the code, pay for it, receive it you have pretty much deemed to accept these Ts & Cs and formed a contract. The customer is made entirely aware of the pitfalls when using these codes by the terms and the responsibility falls with the user

Littlewoods do ensure that the codes are used correctly - they issue them to the people who qualify. Its not up to them to police the internet to make sure noone is passing them on

Banned

Spod;5559409

As others have pointed out, if their systems were set up correctly to … As others have pointed out, if their systems were set up correctly to check codes against email addresses that the codes were sent to then there wouldn't be any need.



they do check them against email addresses, but folk just open new accounts with different email addresses and commit fraud that way

Spod;5559409

In fact, why does a company like littlewoods need a fraud team at all? … In fact, why does a company like littlewoods need a fraud team at all? As others have pointed out, if their systems were set up correctly to check codes against email addresses that the codes were sent to then there wouldn't be any need.Or maybe I'm being a little over-cynical here?



Every company that sells anything need a fraud dept. There are always people trying to rip off them off, order stuff on stolen credit cards, or using stolen ID's to open acc's. I catch them all day, it's great fun. . .

dimebars;5559447

they do check them against email addresses, but folk just open new … they do check them against email addresses, but folk just open new accounts with different email addresses and commit fraud that way



But that's only useful for new users' codes and then they should be able to check against credit card address and/or delivery addresses.

dimebars;5559434

utter ********The terms and conditions are what form the contract - if … utter ********The terms and conditions are what form the contract - if you buy something, use the code, pay for it, receive it you have pretty much deemed to accept these Ts & Cs and formed a contract. The customer is made entirely aware of the pitfalls when using these codes by the terms and the responsibility falls with the userLittlewoods do ensure that the codes are used correctly - they issue them to the people who qualify. Its not up to them to police the internet to make sure noone is passing them on



I'm not talking about policing the internet, I'm talking about setting their sytems up so that codes can only be used on certain accounts/used only once etc.

As for the customer being made aware, if the terms are unreasonable by law they won't necessarily be enforced (think loan sharks - not in the same league but the principle is similar).

Banned

civms47;5559475

I'm not talking about policing the internet, I'm talking about setting … I'm not talking about policing the internet, I'm talking about setting their sytems up so that codes can only be used on certain accounts/used only once etc.As for the customer being made aware, if the terms are unreasonable by law they won't necessarily be enforced (think loan sharks - not in the same league but the principle is similar).




I am sure if Littlewoods etc can afford a fraud department then you can bet your bottom dollar they have a legal department who will have ensured that their contracts / Ts & Cs are watertight

Every code posted here comes with a Government Health Warning - they are the swine flu og HUKD. The users do so entirely at their own risk.

All we are asking is that you dont start thread after thread after thread complaining that they are holding you to the terms and conditions you agreed to when you bought the thing!

toratown;5559107

i am waiting for a callback from the fraud department tomorrow, they will … i am waiting for a callback from the fraud department tomorrow, they will have a figure that i owe by then. the women said they will put it on one catologe as a one time bill to pay. then close all my other accounts down.



Don't wait for them to close your accounts just close em yourself and tell em you're not paying any of them and go a try and pick on some else

dimebars;5559512

All we are asking is that you dont start thread after thread after thread … All we are asking is that you dont start thread after thread after thread complaining that they are holding you to the terms and conditions you agreed to when you bought the thing!



I've never used them, don't want the hassle of getting chased etc. Just playing devil's advocate for a bit.......

Banned

civms47;5559548

I've never used them, don't want the hassle of getting chased etc. Just … I've never used them, don't want the hassle of getting chased etc. Just playing devil's advocate for a bit.......



wasnt specifically aimed at you - more the growing number of imbeciles here who cannot heed a simple warning
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