DSG Group stay clear currys new policy

I was shopping today in the Birmingham junction 9 curry's superstore, i asked the assistant if the returns policy was still the same. I was shocked to discover him him say that they now charge 10% re-stocking fee for returned goods, something to do with not being able to resell them. I just thought i would let people know about this silly policy of theirs.

I can not wait until BESTBUY opens their first shop here!! can not come soon enough

14 Comments

I haven't heard anything about this.

Obviously this WON'T apply to faulty items.

expect this thread to be on bitterwallet next week.

Banned

can they even do that, is it not against statstoury rights, goods act?? but they resell refurb stuff customer returns so it must be a farce lie to get more money outta people?

Original Poster

dj_urban;5951873

can they even do that, is it not against statstoury rights, goods act??



not if the goods are not faulty

If the goods are bought over the phone or internet they are not allowed to charge a restocking fee,

dj_urban;5951873

can they even do that, is it not against statstoury rights, goods act?? … can they even do that, is it not against statstoury rights, goods act?? but they resell refurb stuff customer returns so it must be a farce lie to get more money outta people?


There is no right to return something as unwanted if you buy it in store (regardless of what most people think).

DSGi don't sell refurbed stock in store, however they do sell pre-owned stock. If it's unwanted and returned sealed it goes straight on the shelf, if it's returned as unwanted and unsealed it goes back on the shelf at full price with a pre-owned sticker on it (although very few people buy pre-owned stock at full price - but it's unfair to expect the store to discount it at the same time).

EDIT - While I can understand why they do this, I dont think they have.

I think the 10% is only for opened items, same as Comet ?

Banned

this is mentioned in the soga is it not? the retailer can charge a restocking fee for unwanted items

casparwhite;5952136

this is mentioned in the soga is it not? the retailer can charge a … this is mentioned in the soga is it not? the retailer can charge a restocking fee for unwanted items



They can charge a restocking fee, but if you have bought via the internet or onthe phone for home delivery then you have 7 days to cancel your order and they cant charge a restocking fee.

deanos;5952117

I think the 10% is only for opened items, same as Comet ?


They can't charge a restocking fee for faulty stuff.

Jakg;5952150

They can't charge a restocking fee for faulty stuff.




Did i say that ?

I meant if its opened and not faulty, customer has change of mind etc

hey 10% is fair

APPLE charge 30%.....have u ever bought an ipod from apple and read the small print

Banned

breeville;5952186

hey 10% is fairAPPLE charge 30%.....have u ever bought an ipod from apple … hey 10% is fairAPPLE charge 30%.....have u ever bought an ipod from apple and read the small print



as much as the phone is good, they are a bunch of money grabbing sonso's

Jakg;5952150

They can't charge a restocking fee for faulty stuff.



It can't be restocked if it's faulty, so no, they can't...
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