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    e2save cashback problems- sorted now :D

    This is my 2nd contract through e2save, I claimed successfully with my first contract so went back for more.
    Anyway, 2 claims have been rejected and i didn't know why. Today they've told me that the claim dates were wrong which I sent in so they won't pay those 2 times but will pay the rest. Anyway, I joined on 29th August, and received my first bill through t-mobile in September 2008. I'm supposed to send the first one off after 6 months, which worked out in February 2009 (september bill, october bill, etc etc) so I sent that off.

    The woman on the phone now says that it's incorrect and that I should have sent off one in April so that would mean that I should have sent the other one off in January (Whereas I sent off in February and May). Can someone please tell me if I've made the mistake or them? I'm not happy losing out on £78.42 altogether.

    5 Comments

    just as a quick reply ... if you are meant to get cashback for bills 6,7,8,9, 12,13... and you have sent bill 6 and had it returned as being wrong time.. then send bill 7 instead (so always 1 bill later than claim) but only if you had the 6th bill returned and told you were too early etc.

    It's to do with when your contract started, first bill date etc its annoying but once you know why it was returned it should be simple to follow sending 1 bill later than what you were told

    Original Poster

    dontasciime;5453405

    just as a quick reply ... if you are meant to get cashback for bills … just as a quick reply ... if you are meant to get cashback for bills 6,7,8,9, 12,13... and you have sent bill 6 and had it returned as being wrong time.. then send bill 7 instead (so always 1 bill later than claim) but only if you had the 6th bill returned and told you were too early etc.It's to do with when your contract started, first bill date etc its annoying but once you know why it was returned it should be simple to follow sending 1 bill later than what you were told



    First bill date was in september and they didn't return anything (heard nothing from them at all- only phoned up today to see what was going on).

    When they refuse or send back bill the letter with it has phone number on ask them why it had been refused and follow their advice.

    Original Poster

    dontasciime;5453460

    When they refuse or send back bill the letter with it has phone number on … When they refuse or send back bill the letter with it has phone number on ask them why it had been refused and follow their advice.



    OMG fantastic news! When you said about them sending back the bill, I got on the phone to them and spoke to a different person and I said they hadn't sent any correspondence etc so I had no way of knowing that it was the wrong date and would have continued to send them on the wrong date, so he's sending me the cheques and has added a note onto the system to say that there was an error with communication etc. Thank you for your help, and that means I've got nearly £80 on it's way to me :thumbsup: :thumbsup: :thumbsup: :thumbsup: thanks again xxxx

    You're welcome
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