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    Ebay advice Needed - buyer wants refund

    Hi Folks

    I recently sold my Vista Premium Disc on ebay. A month later the buyer sent me the following email:

    Dear member, I am afraid i have some bad news for you, I recently bought a new computer and i purchased Microsoft Windows 7 ultimate from an e-bayer and it was a fake, i am fighting to get a refund from her now, the inportant thing for you is i have also had the windows vista disc and key code checked and yours is a fake as well. uk piracy which is Windows own checking site for counterfeit goods, have checked them both, I am not saying you knew like the win7 woman but i would be requiring the money i paid being refunded, plus the cost of the return p+p, as this type of counterfeit is a criminal offence.
    I asure you the item has not been used in any way other than by uk piracy at microsoft.
    please e-mail back with your proposal for my cash return

    The Disc was purchased from Amazon!

    Any advice please

    54 Comments

    Banned

    ask them for the serial and say you are going to ring microsoft and report Amazon to the police

    they'll go all quiet lol
    Edited by: "csiman" 10th Mar 2011

    Was the disc OEM or retail and did you post the COA with the disc ?.

    I'd be interested to know who this UK Piracy group the buyer mentioned twice actually is. Microsoft do check serials, but they use their own Windows Genuine Activation tool for it, and if this is a third party, which the email seems to imply that it is, I'm anticipating some premium-grade lulz when it transpires that the buyer gave the serials to a scam operation who just called them up or sent them a spam email, who then sold the serials on enough times to use all their associated activations.

    he is trying it on tell him where to go

    I get messages all the time claiming to be from a VERO (verified rights owner) demanding to know where i've purchased my items from asking for reciepts, especially people claiming to be from Arcadia. The truth is that they are just normal ebay members trying to find out where i got my items from as im selling them so cheap and they want to be let in on the secret. Truth is, i didnt get them from any particular clearance store, I just got them on sale but they didnt fit and most of them i make a loss on!! I'd foward him the amazon order confirmation as proof if he honestly disbelieves you, and do as csiman says. There is so much scamming going on with ebay I honestly wouldnt be surprised if this guy goes around bying genuine copies and swapping them for fakes. Maybe he intends to send you a fake back.

    csiman

    ask them for the serial and say you are going to ring microsoft and … ask them for the serial and say you are going to ring microsoft and report Amazon to the policethey'll go all quiet lol



    Do this

    did you have a copy of key

    Did it really say 'Dear member' as that is a classic phrase if its a scam to get you to reveal bank details. If I get in touch with someone I have sold or bought from on Ebay I always use their actual name (if known) or Ebay username. Assume transaction was done through Paypal and if it really is your buyer they will raise their problem through Paypal resolution centre. Meanwhile you could get in touch with Ebay and tell them what you told us

    Banned

    email them back saying
    HI, can you provide a link to this site you have used please, as I've been in touch with Microsoft directly and they say they do not operate a site that check's serial numbers as you have suggested. They have asked I get the URL and pass it over to them so they can check it themselves.
    I can assure you the copy you bought from me is genuine, it was bought from Amazon.

    See what they reply with. Only thing I would say is, was it amazon or a marketplace seller you got it from?

    that email doesn't seem right, at no point does it say it was purchased from you.

    I purchased Microsoft Windows 7 ultimate from an e-bayer and it was a fake, i am fighting to get a refund from her

    BladeY

    Do this


    +1

    That email is very poorly written, obviously a scam, tell them to do one

    Amazon or Amazon marketplace?

    it is a scam ignore the email if they really want a refund let them go the proper route making a claim on ebay and paypal

    Could be a fake/phishing email.

    I would try to establish if it is genuine first and then go from there if it is.
    Do you have the buyers phone number or other contact details?

    Last line makes me suspicious
    please e-mail back with your proposal for my cash return
    sounds like the sender doesn't want to use eBay or PayPal to arrange a refund.

    This wont even be from the original buyer most prob, Like someone else said, its a phishing email hoping you'll take the bait and give em free money. Either ignore or email back saying "***** Off you smelly tramp!" ;-) I hate these idiots who try it on. Usualy it is the elderly that end up panicking and giving their money away.
    Edited by moderator: "Don`t bypass swear filter" 11th Mar 2011

    Scam indeed.

    Complete Scam - Ignore! The "dear member" gave it away for me.

    Banned

    Ignore him until he makes a claim, thats if he does. Stand your ground and make them aware you know what you are doing (even if you don't). IF they do make a claim phone eBay directly and speak to them, hopefully they will help.

    BE WARNED - if the buyer does make a claim, eBay and Paypal almost always side with the Buyer, unfortunately
    Edited by: "Stelious" 10th Mar 2011

    Respond with the following.

    Dear so and so

    It is not really bad news for me as I am a member of a site dedicated to sniffing out strokes such as the one you are trying to pull on me, and they have let me in on your little plan.

    There is nothing wrong with that disc and as such you will not be receiving a penny back.

    Regards
    *your name*


    Edited by: "jonny619447" 10th Mar 2011

    i would report them to ebay as this is the kind of thing they have probably done to a few people. Those scum give real thieves a bad name

    Banned

    If your going to steal at least steal from a Company and not a fellow Citizen, lol

    Original Poster

    thanks for all the advice so far, I sent him a polite but firm reply. this was his response:

    As i have said, i do not belive you knew about the disc or product key, but they are no use what so ever to me, and as you sold them to me, you are responsible for supplying counterfeit Microsoft goods. would you kindly refund my money and return postage and i will supply you with the said item and the information from uk piracy. otherwise i shall send the disc key code and all your details to them, and you may be convicted of the offence. I trust i make myself clear.

    what do you guys think? Its surprising because he has over 300 positive feedback - and nothing to indicate he is scammer.

    Banned

    Did you send him what I said? That microsoft have no knowledge of a site called uk piracy, so could he supply a link (cos google doesn't bring it up either)
    What did you say to him as he seems to be basically saying what I said to challenge him on.

    It's also quite hard to advise you on what to do when you ignore possibly the most important question (which has been asked a few times) was it amazon or a marketplace seller you bought from?

    Original Poster

    it was bought directly off amazon - not a market place seller.

    I would report to eBay to that they are aware of the situation, and this way, if there is a dispute, you seem responsible. I would ignore the seller directly.

    I've taken the liberty of preparing a reply for you

    Dear Sir
    Just so we are clear on this:
    You are offering to send me a pirated piece of software if I pay money to you?
    Regards
    Member

    Delete email. go about your day

    /thread.


    agneepath

    thanks for all the advice so far, I sent him a polite but firm reply. … thanks for all the advice so far, I sent him a polite but firm reply. this was his response:As i have said, i do not belive you knew about the disc or product key, but they are no use what so ever to me, and as you sold them to me, you are responsible for supplying counterfeit Microsoft goods. would you kindly refund my money and return postage and i will supply you with the said item and the information from uk piracy. otherwise i shall send the disc key code and all your details to them, and you may be convicted of the offence. I trust i make myself clear.what do you guys think? Its surprising because he has over 300 positive feedback - and nothing to indicate he is scammer.



    When you replied did you reply to the 'Scam' email or use other contact details such as the original contact details. If its a Scam then all you are doing is talking to the scammer who would say something along the above lines.

    "would you kindly refund my money and return postage and i will supply you with the said item"
    So give me money then I will return your goods. Bet you don't get your goods back if you refund first, especially if you refund outside the correct channels (which I guess is what will come next).

    As said before
    C4Tentpeg

    if they really want a refund let them go the proper route making a claim … if they really want a refund let them go the proper route making a claim on ebay and paypal


    Also
    "otherwise i shall send the disc key code and all your details to them, and you may be convicted of the offence. I trust i make myself clear."
    Scare tactics, why threaten to go down this route, this wouldn't get him his money back as far as I can see, why didn't he threaten to open a dispute though eBay (or do both)?

    You may be risking getting a neg but do it properly, tell them to open a dispute, its the best way to protect yourself and your money.

    Has the buyer already left feed back? If so what did it say?

    Contact Ebay help desk/customer service as it sounds really dodgy.

    You could always tell the person sending you messages you are forwarding all correspondence to ebay as you believe there is something suspicious about the their actions.

    contact ebay, as them for the coa details to verify it with microsoft, even if the number above the serial on the box ms can work with that as they released me a new disk providing i gave them the number off the box which was not the serial

    "otherwise i shall send the disc key code and all your details to them, and you may be convicted of the offence. I trust i make myself clear."

    Don't take this as gospel, always get proper legal advice, but police would require knowledge that you knew the items were counterfeit, otherwise they wouldn't get to the CPS. So ensure you have printed the reciepts of 'item ordered' and 'item despatched' from Amazon. If they are actually counterfeit, then you would get yourself out of trouble purely by showing you didn't know. Oh and don't forget the photos that you put on eBay, print them too and a copy of the advert. Chances are that if he/she does go to the police and they ask you to provide evidence that you were unaware of the items being counterfeit, you now have your proof.

    Like I said at the start though, if they do get police involved, ensure you get good, proper legal advice. Being prepared would help you though.

    What did you write in your email to them? And can you find out who this UK Piracy group is? 'Cos they're either fictional, or the buyer themselves have been scammed by them.


    dxx

    What did you write in your email to them? And can you find out who this … What did you write in your email to them? And can you find out who this UK Piracy group is? 'Cos they're either fictional, or the buyer themselves have been scammed by them.



    Would be hilarious if the buyer has been typing legit keys into some scam site that tells him they are fake and then sells them on. X)

    Ungreat

    Would be hilarious if the buyer has been typing legit keys into some scam … Would be hilarious if the buyer has been typing legit keys into some scam site that tells him they are fake and then sells them on. X)



    Wouldn't it?

    Original Poster

    the fun continues ... i asked him which website he used to confirm the key code was fake ...

    "The information is going to cost you either £29.00 plus return postage, or your details will be past on to the relivant parties.
    i thought you did not know about this disc, but now after sitting on it for 2 years i think you do. I will not be ripped off by you or anyone else, you people with these false operating systems, preying on the weak and disabled.
    as i said pay me and receive this junk back."

    agneepath

    the fun continues ... i asked him which website he used to confirm the … the fun continues ... i asked him which website he used to confirm the key code was fake ..."The information is going to cost you either £29.00 plus return postage, or your details will be past on to the relivant parties.i thought you did not know about this disc, *but now after sitting on it for 2 years i think you do. I will not be ripped off by you or anyone else, you people with these false operating systems, preying on the weak and disabled.as i said pay me and receive this junk back."



    *Eh?

    I think you are being remarkably polite about this, I would have already told this dumbass where to go


    Edited by: "jonny619447" 11th Mar 2011

    Original Poster

    I told him the Vista disc was bought from Amazon in August 2009

    tut tut preying on the weak and disabled how do you sleep agneepath lol

    Banned

    agneepath

    the fun continues ... i asked him which website he used to confirm the … the fun continues ... i asked him which website he used to confirm the key code was fake ..."The information is going to cost you either £29.00 plus return postage, or your details will be past on to the relivant parties.i thought you did not know about this disc, but now after sitting on it for 2 years i think you do. I will not be ripped off by you or anyone else, you people with these false operating systems, preying on the weak and disabled.as i said pay me and receive this junk back."



    Just reply with this

    'I am not going to refund you. The disc is legitimate, and having spoke to microsoft directly, they tell me they do not operate any website that will check product keys of windows discs, and haven't even heard of one called uk piracy. As you refuse to even tell me the url of the site you apparently used for the check (and it can't be found on google either) I believe you are either lying or have been fooled by some scam site set up to dupe people into giving them their legitimate product keys.
    Feel free to report me to whoever you feel like, even a made up organisation if you like, you know like the website uk piracy.
    As you are threatening legal action, I will not reply to any more messages. I will reply, through my solicitor if necessary, to any legal requests you may make.
    I also respectfully suggest, before you make any further groundless accusations, you might like to read the Defamation Act 1996. Any legal action you take will be vigorously defended, and a counter claim will be made if required.'

    See what he says to that. He sounds like a complete ****.
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