Posted 6th Jul 2015
Sold an item on ebay , buyer opt for argos click and collect. Gave me the argos address and a code.
What do i do ? take my item to my local argos store or post it directly to the given argos address?
Thanks for any reply.
What do i do ? take my item to my local argos store or post it directly to the given argos address?
Thanks for any reply.
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sorted byWith Click & Collect, you dispatch orders exactly as if they were home deliveries. The delivery address will include
your buyer’s chosen Argos store as well as a 6-digit unique identifier code in the second line. This is so Argos can identify your parcel and notify your buyer, so make sure you don't remove this code from the address.
1. When an order comes in, create your postage label as usual, addressed to your buyers’ chosen Argos store. If you hand-write labels or use custom integration, make sure you include the unique identifier codein the second line of the address.
2. Send the item using the eligible service and carriers you specified in your listing and mark the item as dispatched in My eBay.
3. Once your buyer’s order is ready for collection at Argos, we’ll send them an email and text message with a collection code to bring to the store.
Example label
It is not safe, if you send a parcel through click and collect and the customer comes to collect the staff need to process it with the (ecp) code, if they just 'hand' over the parcel without using the code, the customer can pretend they haven't had it as in the stores systems it will say 'in store' eventually it'll expire and the seller will have to issue a refund as the seller 'hasn't got it' hence it wasn't processed properly when handed to the customer but the customer has it? Resulting you losing the parcel and the full amount of the money refunding the person and the buyer is happy with a free item.
Sainsburys/argos DO NOT train there staff well on this resulting in these errors, I'm having to pick up the pieces on soooo many things that go wrong with parcels, I've worked for Sainsburys for 9 years so don't think I don't know what I'm saying.. Do not post it using click and collect
a lot of ebay sellers are doing this now. it is better than sending something to someone's home as the buyer can't claim the package did not arrive.
True and for the buyer it's convenient because they don't have to wait in all day for the courier
but i can see how handy this service would be for people who might not necessarily be home during the day
Why big mistake ? .... system crashed ? ....didn't receive item ?
Is there a way for the seller to track the ecp code to see if item was collected? All I know now is item sold was delivered to Argos but don’t know if it’s collected....
Also is there a option for sellers to not choose click and collect ?