eBay buyer claims item is faulty.

30
Found 27th Apr
Here we go again, another issue with eBay (I just started selling on it but thinking of giving up).

Sold a Radeon hd7970 the other day for £98 then postage.

Buyer received it and says it's faulty not working. He took it to a pc shop and they claim the same.

I had tested it before selling it or I wouldn't even list it for sale.

Anyways, my first reply was a little defensive as I don't want to accept returns right away. asked for evidence etc, show me video of it not booting up.

Buyer gave great communication, so I felt bad. I rang eBay and asked them what they'd advised me to do.

Got told to accept returns and investigate the item on your end. If it's working the buyer has abused our money back.

Few more emails between me and the buyer. I got the video of his friends card working (7950) and my card not showing any sort of display on the monitor.

My card comes alive, fans spin nothing on the display. (he was using the VGA or DVI port can't remember what's on the card over the hdmi).

Now my issue is, I'm feeling it's a bios setting being wrong or motherboard compatibility issue.

If it comes back to me and it's working my end. Where does eBay usually stand on this?

I rang them again and they said they don't want to risk giving me false information as there's an open case.
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You are right to wonder. Video cards are complex things. Some older motherboards wont accept them and all will need the correct drivers. I sold one once and found that the problem was the buyers screen did not support the min resolution on the card.

It could be worth the effort of meeting up somewhere you can test it in your machine on front of the buyer
ccnp28 m ago

You are right to wonder. Video cards are complex things. Some older …You are right to wonder. Video cards are complex things. Some older motherboards wont accept them and all will need the correct drivers. I sold one once and found that the problem was the buyers screen did not support the min resolution on the card.It could be worth the effort of meeting up somewhere you can test it in your machine on front of the buyer


Thanks for the reply.

Don't think meeting up is an option as the distance is great.
I remember hearing the 7970 was a slight pain to use as they just released a new connection (think it was pcie 3) at the time and compatibility was a sod at the time.

Just thinking he has the same issue or has something disabled in bios which is causing the issue.
It would also be worth checking it’s actually your card when you get it back, if you can. It wouldn’t be the first time people have swapped items and claimed they aren’t working
Cakeboy792 m ago

It would also be worth checking it’s actually your card when you get it b …It would also be worth checking it’s actually your card when you get it back, if you can. It wouldn’t be the first time people have swapped items and claimed they aren’t working


That was the first thing that came to mind. Was why I rang eBay to enquire if I got a different product back.

Fortunately my eBay auction shows the serial number of my card as well.

But the guys video does show my card not connecting with his monitor. So I do trust there is an other issue and the pc shop he went too were s***
Did you record the serial number.

Upgrading from a working 7950 to 7970 seems a tad odd as the difference isn't much. You can crossfire a 7950 and 7970 so possible he has a dead 7970 hes trying to replace for free.
emodan12 m ago

Did you record the serial number.Upgrading from a working 7950 to 7970 …Did you record the serial number.Upgrading from a working 7950 to 7970 seems a tad odd as the difference isn't much. You can crossfire a 7950 and 7970 so possible he has a dead 7970 hes trying to replace for free.


There's photos of the serial number so I could match the two.
Sadly with everyone having the same assumption I had of switching the cards doesn't help my worry! Haha
If you accept return, he can mail back anytging really. A brick, a turd ebay doesnt care as long ad he has postedit back. They will automatically refund and you are left with nothing.
Does the 7970 have a UEFI BIOS? I know some do. I haven't had experiences with this but it's the only thing I can think of. Unless it is faulty after delivery.
Edited by: "rev6" 27th Apr
rev627th Apr

Does the 7970 have a UEFI BIOS? I know some do. I haven't had experiences …Does the 7970 have a UEFI BIOS? I know some do. I haven't had experiences with this but it's the only thing I can think of. Unless it is faulty after delivery.


I'm thinking his motherboard is out dated and hasn't had any sort of update flashed on to it.

But the buyer hasn't replied to any further messages so I can't help lead him into this direction.

I'm unsure how alike the 7950 and 7970 are with each other.

In my OP I need to edit he borrowed a friend's 7950, as I over looked that.
Do you have the buyers make/model of PC, a quick google might reveal others having install issues with your card (or even simple remedies)
splatsplatsplat51 m ago

Do you have the buyers make/model of PC, a quick google might reveal …Do you have the buyers make/model of PC, a quick google might reveal others having install issues with your card (or even simple remedies)


He had flashed his bios up to the latest. Just asked which board he has, I'm hoping the card hadn't been damaged in transport. As I packed that thing really well (small box with bubble bags, inside a larger box with cardboard trimmings so it couldn't move).

If it's just a compat issue, does anyone know what eBay will do regarding a refund and my postage costs?
Seller bought it, it doesn't work for whatever reason. They will win the case, you will have to refund it whether you "accept returns" or not. eBay will simply debit your Paypal account with the amount owing to the seller.

This is why I stay away from eBay and only use it for buying items. It sucks, but that's how it is.
I have been an eBay user for a long time and have dealt with all sorts of issues. You need to ask the buyer to send the card back to you straight away. Then when you get it. Check it’s ok and refund the buyer. Because if eBay rule in their favour which they will. They will take the money and the buyer won’t have to send it back so you end up with nothing.
benjammin31617 m ago

Seller bought it, it doesn't work for whatever reason. They will win the …Seller bought it, it doesn't work for whatever reason. They will win the case, you will have to refund it whether you "accept returns" or not. eBay will simply debit your Paypal account with the amount owing to the seller.This is why I stay away from eBay and only use it for buying items. It sucks, but that's how it is.


I know they will side with the seller of the item doesn't work.
But in this case if he can't get it to work, say that his mother board isn't compatible and when I get the card back it's fully working. What is the outcome do you know?

From what the agent said on the phone it's on the line of abusing buyers protection if he returned something that was working for the wrong reason.

Guess my option is to just wait and see.
aircanman28 m ago

I have been an eBay user for a long time and have dealt with all sorts of …I have been an eBay user for a long time and have dealt with all sorts of issues. You need to ask the buyer to send the card back to you straight away. Then when you get it. Check it’s ok and refund the buyer. Because if eBay rule in their favour which they will. They will take the money and the buyer won’t have to send it back so you end up with nothing.


eBay will only refund when the buyer uploads tracking that shows the item has been delivered and returned successfully to the seller.
If a buyer doesn't upload the tracking or doesn't send back the item within a certain timeframe they can't get a refund even if they're in the right.

They don't just take the money from sellers and leave the buyer with the item...
hearts227 m ago

eBay will only refund when the buyer uploads tracking that shows the item …eBay will only refund when the buyer uploads tracking that shows the item has been delivered and returned successfully to the seller. If a buyer doesn't upload the tracking or doesn't send back the item within a certain timeframe they can't get a refund even if they're in the right.They don't just take the money from sellers and leave the buyer with the item...


If you offer the postage (printable voucher) they have 14 days to use it. If they don't they are sod out of luck.

Just gotta wait on the card to be returned and test it back in my machine.

Anyone know, if the card works my end, where do I stand? Or is it just relist and move on?
kos1c41 m ago

I know they will side with the seller of the item doesn't work. But in …I know they will side with the seller of the item doesn't work. But in this case if he can't get it to work, say that his mother board isn't compatible and when I get the card back it's fully working. What is the outcome do you know? From what the agent said on the phone it's on the line of abusing buyers protection if he returned something that was working for the wrong reason. Guess my option is to just wait and see.


Basically buyer bought the wrong item and didn't check it would be compatible beforehand.

The reason for the return is therefore buyer's remorse. In this case you wouldn't be obliged to accept a return.
Buyer of course uses the 'item not as described" route.

Once you get the card back and see that it's working eBay might refund you the postage cost. When a buyer claims an item isn't as described eBay charges the seller for the return and sends the buyer a prepaid label. You get to pay for the return in any case with a SNAD case.

If I had been you I would have fought and insisted that as it's just a compatibility issue, it's just buyer's remorse. They didn't check the item would be suitable before buying. It's not that it's faulty. Also depends on what you put in the description in the listing.
kos1c7 m ago

If you offer the postage (printable voucher) they have 14 days to use it. …If you offer the postage (printable voucher) they have 14 days to use it. If they don't they are sod out of luck. Just gotta wait on the card to be returned and test it back in my machine. Anyone know, if the card works my end, where do I stand? Or is it just relist and move on?



That's what I said... they have to return the item within a certain timeframe.

You might get eBay to refund you the postage. Not much else. You won't be able to get the money back from the buyer as you have the item back. Just relist and move on.
Edited by: "hearts22" 28th Apr
kos1c7 m ago

If you offer the postage (printable voucher) they have 14 days to use it. …If you offer the postage (printable voucher) they have 14 days to use it. If they don't they are sod out of luck. Just gotta wait on the card to be returned and test it back in my machine. Anyone know, if the card works my end, where do I stand? Or is it just relist and move on?


You move on
hearts226 m ago

Basically buyer bought the wrong item and didn't check it would be …Basically buyer bought the wrong item and didn't check it would be compatible beforehand.The reason for the return is therefore buyer's remorse. In this case you wouldn't be obliged to accept a return.Buyer of course uses the 'item not as described" route. Once you get the card back and see that it's working eBay might refund you the postage cost. When a buyer claims an item isn't as described eBay charges the seller for the return and sends the buyer a prepaid label. You get to pay for the return in any case with a SNAD case. If I had been you I would have fought and insisted that as it's just a compatibility issue, it's just buyer's remorse. They didn't check the item would be suitable before buying. It's not that it's faulty. Also depends on what you put in the description in the listing.That's what I said... they have to return the item within a certain timeframe. You might get eBay to refund you the postage. Not much else. You won't be able to get the money back from the buyer as you have the item back. Just relist and move on.


I had phoned eBay and they said to accept the returns and pay for the ticket. If the item is indeed working my end they will solve the matter but didn't say how.

I can only guess it's a compatibility issue. But the buyer claims he went to a pc shop and tested it there on 2 machines. The pc specialist said it's a dead on arrival card (I'm shocked).

He even showed me a video of him using the card and there's no reaction on his monitor. Then another video off him using his friends 7950 on the same set up. All works fine.

I won't know what's wrong with the card till it arrives. But was wondering if the buyer was wrong with it being faulty if they are then forced to keep the item or am I just refunded all my postage and told to move on.
kos1c54 m ago

I had phoned eBay and they said to accept the returns and pay for the …I had phoned eBay and they said to accept the returns and pay for the ticket. If the item is indeed working my end they will solve the matter but didn't say how. I can only guess it's a compatibility issue. But the buyer claims he went to a pc shop and tested it there on 2 machines. The pc specialist said it's a dead on arrival card (I'm shocked). He even showed me a video of him using the card and there's no reaction on his monitor. Then another video off him using his friends 7950 on the same set up. All works fine. I won't know what's wrong with the card till it arrives. But was wondering if the buyer was wrong with it being faulty if they are then forced to keep the item or am I just refunded all my postage and told to move on.


Like I said, at best they will credit back the amount for the return postage and FVF.

Once you get the item back no way to force the buyer to pay again etc. Even if you're right.
You just make a new listing and sell it again to someone else.
Block this buyer as well after the matter is resolved
This if indeed the card works fine.
Edited by: "hearts22" 28th Apr
hearts2210 m ago

Like I said, at best they will credit back the amount for the return …Like I said, at best they will credit back the amount for the return postage and FVF. Once you get the item back no way to force the buyer to pay again etc. Even if you're right. You just make a new listing and sell it again to someone else.Block this buyer as well after the matter is resolvedThis if indeed the card works fine.



Who would be out of pocket for the first set of postage to send the item out originally?
Returns was only £3.25 while sending it out cost me £6.25 to cover the value of the card.
kos1c11 m ago

Who would be out of pocket for the first set of postage to send the item …Who would be out of pocket for the first set of postage to send the item out originally? Returns was only £3.25 while sending it out cost me £6.25 to cover the value of the card.


You won't get that back. That has no relation to the return.
hearts226 m ago

You won't get that back. That has no relation to the return.



Really? That's disappointing. Gonna slowly shift away from selling on eBay if that's the case.
kos1c2 m ago

Really? That's disappointing. Gonna slowly shift away from selling on eBay …Really? That's disappointing. Gonna slowly shift away from selling on eBay if that's the case.


Yeah, it is.

Was it free postage for the buyer?
Edited by: "hearts22" 28th Apr
hearts222 m ago

Yeah, it is.Was it free postage for the buyer?



Postage was on the auction page and returns was a slip I had to cover the fees as it was in the resolution center.

total was GPU £98 + £6.25 postage, covered by the buyer. But I'm assuming that'll all be refunded to him.
Returns £3.25
kos1c19 m ago

Postage was on the auction page and returns was a slip I had to cover the …Postage was on the auction page and returns was a slip I had to cover the fees as it was in the resolution center.total was GPU £98 + £6.25 postage, covered by the buyer. But I'm assuming that'll all be refunded to him.Returns £3.25


Original postage is part of the refund that will go to the buyer. You won't get that back.

You might get the return postage back if it turns out the card is working fine. Not a guarantee.
hearts223 m ago

Original postage is part of the refund that will go to the buyer. You …Original postage is part of the refund that will go to the buyer. You won't get that back. You might get the return postage back if it turns out the card is working fine. Not a guarantee.


It always seems to be the way with postage and eBay. I'm always under cutting my own postage and when I drop it off at the post office it's a few quid out of my own pocket. Guess this just cuts out the middle man and I just lose the postage for nothing.

Thanks for the input.

Will try update when I get the card back.
Ask the guy to test it on his friends computer that way we know if it works or not as his must be compatible and setup
MynameisM1 h, 24 m ago

Ask the guy to test it on his friends computer that way we know if it …Ask the guy to test it on his friends computer that way we know if it works or not as his must be compatible and setup


Sadly he posted it back to me a few hours ago.
Item came back in post today. I tested it all working.

Got feeling it was a compatibility issue with his set up.
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