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    Ebay buyer, help please.

    I've just sold a faulty ps3 on ebay and the buyer made an instant payment but said that he made a mistake with his address and entered 35 instead of 37. I told him that i couldn't send to a different address because i wouldn't be protected by paypal. He then emailed me and said he was going to change his address and asked me to refund the payment so he could pay again with the correct address details. The thing is i've just checked the address and it's confirmed so how could he of entered it wrong. Something seems fishy to me. What is everyone else thinking? Thanks for any help.

    26 Comments

    I'd say no, and tell them tough. Also contact ebay.

    Hmm yeh if it's already confirmed then yep does seem dodgy, this does seem like a tough one... How much feedback does he have?

    Original Poster

    dcx_badass;7519407

    I'd say no, and tell them tough. Also contact ebay.



    Hi, I would but i don't want to receive negative feedback.

    Original Poster

    Guyver;7519426

    Hmm yeh if it's already confirmed then yep does seem dodgy, this does … Hmm yeh if it's already confirmed then yep does seem dodgy, this does seem like a tough one... How much feedback does he have?



    Hi, He has 0 feedback. He registered jan 1st

    mackenzie;7519438

    Hi, He has 0 feedback. He registered jan 1st



    dcx_badass;7519407

    I'd say no, and tell them tough. Also contact ebay.



    Do this Woudn't trust them!

    mackenzie;7519435

    Hi, I would but i don't want to receive negative feedback.



    Ebay will remove it if you tell them what happened anyway, but contact ebay first.

    Could be genuine if he has only just registered, if you re-fund and he dosent pay with right address then dont send! and issue non paying bidder

    Sent to the address from ebay and just tell the buyer he will have to collect from there its only next bloody door (if the numbers go in the narmal street way)

    Original Poster

    Guyver;7519456

    Do this Woudn't trust them!



    dcx_badass;7519461

    Ebay will remove it if you tell them what happened anyway, but contact … Ebay will remove it if you tell them what happened anyway, but contact ebay first.



    Thank you both, i'll contact them now :thumbsup:

    Original Poster

    Benson's Bargain;7519474

    Could be genuine if he has only just registered, if you re-fund and he … Could be genuine if he has only just registered, if you re-fund and he dosent pay with right address then dont send! and issue non paying bidder



    Hi, I'm not so sure because of the confirmed address.

    bashy2002;7519483

    Sent to the address from ebay and just tell the buyer he will have to … Sent to the address from ebay and just tell the buyer he will have to collect from there its only next bloody door (if the numbers go in the narmal street way)



    Hi, I told him to collect from his neighbour and thats when he said he'll change the address.

    Original Poster

    Does anyone know the best option to choose to contact ebay. I've contacted them before about harrassment and they just sent an automated email.

    He just sent this email...i've updated my account can you let me know either way as I need to know of I need to make an arrangement with neighbour

    Best bet phone paypal use the contact us at the bottom, then phone then explane they will help you

    Original Poster

    bashy2002;7519571

    Best bet phone paypal use the contact us at the bottom, then phone then … Best bet phone paypal use the contact us at the bottom, then phone then explane they will help you



    Hi, I would but i haven't got enough credit :-D

    I would walk away from this.

    Original Poster

    Jetpac;7519644

    I would walk away from this.



    Hi, I would but he'll just leave neg feedback and i've only just received a neg from a disgruntled buyer.

    Banned

    I would RUN, RUN away from this, a new buyer, who has the address confirmed, but says it's wrong, na, the credit card he has on file would have been checked against the billing address, thus giving that address it's confirmed status.

    Never send to any address that is not on the paypal transaction, he asked you to do otherwise, then says it's wrong despite being confirmed...............any neg you get would be reversed under the circumstances if you keep on, report the buyer for false detials, it's all automatic.

    Would you rather loose the ps3 and cash or get a neg? Easy trade I'd say.

    you can do the live chat help thing with ebay,sorry cant remember proper name for it ,i used it when i had a problem and it was a great help:thumbsup:

    Original Poster

    tinkerbell28;7519696

    I would RUN, RUN away from this, a new buyer, who has the address … I would RUN, RUN away from this, a new buyer, who has the address confirmed, but says it's wrong, na, the credit card he has on file would have been checked against the billing address, thus giving that address it's confirmed status.Never send to any address that is not on the paypal transaction, he asked you to do otherwise, then says it's wrong despite being confirmed...............any neg you get would be reversed under the circumstances if you keep on, report the buyer for false detials, it's all automatic.Would you rather loose the ps3 and cash or get a neg? Easy trade I'd say.



    Thanks tinks....i'm gonna RUN RUN RUN :thumbsup:

    Should i give him a refund and then report him to ebay or the other way round?

    housefan;7520129

    you can do the live chat help thing with ebay,sorry cant remember proper … you can do the live chat help thing with ebay,sorry cant remember proper name for it ,i used it when i had a problem and it was a great help:thumbsup:



    Hi, Thank you...i'll have a look :thumbsup:

    Original Poster

    He just sent this message but he didn't send it through ebay...

    As you have taken to ignoring Ebay messages I have resorted to contacting you here. You have one hour to confirm that you do at least intend to send the item I paid for (albeit to the wrong address) or this goes straight to a dispute.

    tell him you have no idea what money he is talking about.............................

    Seriously get in touch with Ebay asap and let them know whats going on

    Original Poster

    darcyleverfc;7520801

    tell him you have no idea what money he is talking … tell him you have no idea what money he is talking about.............................Seriously get in touch with Ebay asap and let them know whats going on



    Hi, Thank you...i'm trying to contact ebay but it's asking me to select a topic and i don't know which one to choose. There was a contact us by email button but it was greyed out and i couldn't click on it.

    mackenzie;7520777

    He just sent this message but he didn't send it through ebay...As you … He just sent this message but he didn't send it through ebay...As you have taken to ignoring Ebay messages I have resorted to contacting you here. You have one hour to confirm that you do at least intend to send the item I paid for (albeit to the wrong address) or this goes straight to a dispute.



    he wont be able to open a dispute yet anyway so he is just trying to browbeat you

    Original Poster

    homerian;7522413

    he wont be able to open a dispute yet anyway so he is just trying to … he wont be able to open a dispute yet anyway so he is just trying to browbeat you



    He opened an item not received dispute with paypal lol......He accused me of keeping the ps3 and his money. i just refunded his money and cancelled the transaction. I've reported him to ebay and paypal. He was definately dodgy.

    Thanks everyone for your help :thumbsup:

    You loose the fess now though?

    Original Poster

    dcx_badass;7522684

    You loose the fess now though?



    I sent a transaction cancellation request and he accepted it so i got my fees back.

    This is the unhelpful email i received from ebay.

    I'm afraid we're unable to get directly involved in member-to-member
    disputes. It's a matter of your own decision if you will send the item
    to the preferred shipping address of the buyer. However, as you're
    aware, we recommend sellers to send their item to the address registered
    to their buyer's account to avoid further problems.

    I've reviewed your account and I can see that you have opened a mutual
    withdrawal case concerning the above item, and your buyer has accepted
    this request. I'm happy to confirm the Final Value Fee you incurred for
    this transaction has been credited to your seller account.

    Listing closed @ OP's request.

    Sorry, commenting is no longer available on this discussion.

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