Beginning to wonder now if I will have to do an ebay tale of woe weekly thread...
I am quite new to ebay and have sold a few items so far.
A few days ago, I sold a New With Tags jacket. I had to take it out the packing (briefly) as one ebayer wanted me to measure it for him (thought he was going to buy, but he then disappeared).
Obviously, it was still tagged and unworn.
Today I got a message that absolutely left me speechless. He's saying it's worn and smells of cologne! I got this message and pictures:
Hi there, I have received the jacket today and when I opened it I could smell Mens cologne and signs that it was used. Please see pictures
Yes, I see bits of fluff on it (it was measured on a carpeted floor) but that is all the "use" it has had - it was out its packet for mere minutes, that's it.
I am very honest with sellers as I know how nitpicky ebayers can be. It has absolutely not been worn and if it smells of cologne it can only be his! I'm wondering if his sending pictures without the tags is intentional.
I am shocked and quite upset by this turn of events, as from a remote seller point of view, it's a he said-she said situation.
Turns out he messaged me as I compiled this post. I told him I was upset and I am scrupulous about descriptions - if he is unhappy with the garment or it doesn't fit, fair enough, return it. But I absolutely refuse to accept a lie directed at me. I assume he's going to leave a Neg:
My dear I am not alleging anything it is the way I see it. Anyway just leave it as it is. Just a piece of advise, next time you received a message from a buyer would be nice to hear the complaint first and then try to deal with in a nice way. Have a good day
WTF. I hope my Saturday gets better I have a previous Positive for this item (and "cologne man" haggled to get it a bit cheaper)
I am quite new to ebay and have sold a few items so far.
A few days ago, I sold a New With Tags jacket. I had to take it out the packing (briefly) as one ebayer wanted me to measure it for him (thought he was going to buy, but he then disappeared).
Obviously, it was still tagged and unworn.
Today I got a message that absolutely left me speechless. He's saying it's worn and smells of cologne! I got this message and pictures:
Hi there, I have received the jacket today and when I opened it I could smell Mens cologne and signs that it was used. Please see pictures
Yes, I see bits of fluff on it (it was measured on a carpeted floor) but that is all the "use" it has had - it was out its packet for mere minutes, that's it. I am very honest with sellers as I know how nitpicky ebayers can be. It has absolutely not been worn and if it smells of cologne it can only be his! I'm wondering if his sending pictures without the tags is intentional.
I am shocked and quite upset by this turn of events, as from a remote seller point of view, it's a he said-she said situation.
Turns out he messaged me as I compiled this post. I told him I was upset and I am scrupulous about descriptions - if he is unhappy with the garment or it doesn't fit, fair enough, return it. But I absolutely refuse to accept a lie directed at me. I assume he's going to leave a Neg:
My dear I am not alleging anything it is the way I see it. Anyway just leave it as it is. Just a piece of advise, next time you received a message from a buyer would be nice to hear the complaint first and then try to deal with in a nice way. Have a good day
WTF. I hope my Saturday gets better I have a previous Positive for this item (and "cologne man" haggled to get it a bit cheaper)
38 Comments
sorted byWhen you encounter one, just forget about it and count the money that you got from them.
Also remember: no matter how bad an interaction you have as a seller on ebay, people in retail shops will encounter worse, five times an hour, every working hour.
She replied (when I said, are you messaging the correct seller?) you are not helpful.
Maybe it's going to be, one idiot every ten days or so.
Well aware how people in the retail trade get treated, you really do need a thick skin. (edited)
I had recently some idiot on gumtree asking a question every minute for an item that was for FREE. At the end I took it into the garden, burned it and sent him the pictures.
I was giving away cardboard packing boxes once
Not only did the person want the measurements they then wanted a picture of the boxes 😳
but they’ve tricked you..
they made you open the package so they could claim it was used. I expect they have pictures of this , if it goes to a eBay claim ..
the cologne smells, maybe your carpet smells fresh, and the aroma got on the jacket..
they are trying to get you to offer a partial refund
Of course if it has fluff on it I'm very sorry and I should have taken a fluff brush to it (don't have one here..!) but the it's been worn / cologne allegation is complete fiction. I don't like being lied to but I don't mind sorting honest complaints. (edited)
Hope you're able to put it behind you, and have no more trouble from them or others.
I thought that myself (about the fluff maybe coming from his). We DO dogsit but she comes here every couple of months - last visited about August and she is a doberman (black with no white bits - the hair in one photo looks white to me). I know I'm getting a bit long in the tooth but it doesn't look like a grey human hair!
My partner is a hairy man monkey but he is dark (not that I'm implying it's that sort of hair, but you get the gist).
I did give it a quick brush down and shake before I repacked and thought it looked fine at my end.
Just a piece of advise, next time you received a message from a buyer would be nice to hear the complaint first and then try to deal with in a nice way.
stuck in my craw a bit, he's basically saying I should be "nicer" = partially refund him, for a bunch of lies. I was perfectly reasonable in my messages, just shocked and a bit puzzled, as anyone would be. (edited)
I don't even know if you can report buyers for borderline threatening sellers.
There is no way it would smell of anything, having only been out its retail packaging for mere minutes (to measure and reply to a previous prospective purchaser). It hadn't been worn at all.
I'd purchased it a week or two before and it was stored safely - his final message to me, Just a piece of advise, next time you received a message from a buyer would be nice to hear the complaint first and then try to deal with in a nice way. Have a good day is him showing himself. Because he wants a partial refund. (edited)