EXPIRED

ebay buyer scammed me for a Uplay key

I brought a motherboard which came with a free game 'For Honor" I sold that on ebay and the seller immediately filed a dispute and escalated the claim after he received the code. I've called ubisoft and they have indeed told me the game was activated yesterday at 2.50pm which is one minute before the buyer opened a dispute on paypal. (After he activated the key he wants to get his money back) They are refusing to tell me the email associated due to there customers privacy. Basically he got a free 40 pound game and now I'm out of pocket. Is there anything could do to make this right? Paypal are asking for solid proof and all I can provide screenshots that the code was sent, and that the single use game code has been activated on someone's account, but can't specificly narrow it down to his.
I know paypal/ebay all ways side with the buyer unless I could prove it beyond doubt so if anyone else has experienced this on ebay how did you win the case?
I've rang a paypal operator and although he sounds sympathetic it's crystal clear the he intends to side with the buyer due to basically just being my word against his right now... if items are labeled as no returns etc why are buyers still allowed to get away with this scam and why on earth is Ebay supporting there claims?

35 Comments

can you not send ubisoft proof the code belongs to you tell then you tried to use it and it's not working.. if they say it's in use tell them to cancel it as you want to use it on another account or something..

You're doomed. Selling E-Codes on ebay is basically pot luck for stuff like this.

You have no evidence to show you didn't redeem the item yourself, and while it is obvious you've been scammed to everyone else, ebay/Paypal will side with the buyer. Sorry

As above, but next time send the code via special delivery in the post. Even if it's just written on a piece of paper, send it special delivery.

Original Poster

justanothercid

can you not send ubisoft proof the code belongs to you tell then you … can you not send ubisoft proof the code belongs to you tell then you tried to use it and it's not working.. if they say it's in use tell them to cancel it as you want to use it on another account or something..


​when i rang ubisoft i told them I received a key from msi as part of a promotion and but it's already been used in another account. They confirmed it was activated on in the 13th at 2.50pm and told me to email msi as they may have sent me a duplicate code so ask for another code. I haven't bothered with msi since I know for certain that's a dead-end. Would admitting to ubisoft that I sold the code on ebay help with the matter?

You are probably without hope.
This probably won't work, but could you send the code by 1st Class Recorded Delivery and then if it gets signed for, update your sale with the tracking info, then use this as evidence they received it? This still might not work, but I'd fancy trying. You still have time before the item should have been delivered and also before you need to respond to the claim. Don't alert the buyer you are doing it though in case they don't sign for it. And presumably you have the buyer's address from the Paypal payment. I'd be keeping that on record for the future. Send them a Christmas card or something...

I've been scammed by buyer's before and it isn't nice.

Eden0032

As above, but next time send the code via special delivery in the post. … As above, but next time send the code via special delivery in the post. Even if it's just written on a piece of paper, send it special delivery.



Still doesn't particularly help if the buyer says it was already redeemed when he tried it - As it still pushes it back on the seller to prove who redeemed it.
Yes you'll have proof to paypal that he has received it but doesn't cover him for the fact Ubisoft wouldn't tell anyone who redeemed it, thus paypal will still side with the buyer as in paypals eyes he's not received what he paid for
Edited by: "winifer" 14th Feb

I can't imagine admitting you sold it would help. Were you allowed to sell it in the T&Cs? Plus, even if you were, they won't know that you have been scammed. To them, it could be you scamming the person who bought it. I think that's a dead end. Unless you can say it was installed by you on the wrong computer and you want that one cancelling and a new code issued so you can install on the correct computer. Probably won't work, but I'd try anything.

it just ebay, sold couple of hundreds of things got scammed 3 times lost £180 in total just need to price it in and expect it now and agian

The eBay guarantee doesn't cover digital codes, only if you physically sent him something. eBay will probably side with the buyer but he will have to ship it back to you, unused. This will be impossible. Go on the eBay chat and they will then not authorise the refund. I have unfortunately been on the buying side of this clause and lost out (thankfully only £5)

Original Poster

winifer

Still doesn't particularly help if the buyer says it was already redeemed … Still doesn't particularly help if the buyer says it was already redeemed when he tried it - As it still pushes it back on the seller to prove who redeemed it. Yes you'll have proof to paypal that he has received it but doesn't cover him for the fact Ubisoft wouldn't tell anyone who redeemed it, thus paypal will still side with the buyer as in paypals eyes he's not received what he paid for



Ubisoft have technically confirmed that the code I sent was unactivated since it was sent at 2.40, the claim was opened at 2.51 and the code was redeemed between that period at 2.50. So even if I was cheeky enough to activate the product for myself that still gave the buyer a 10 minutes gap after having received the code to activate. But this was all communicated over a phone call with a there operator thus I can't use this as evidence

So you sold something you received for free and now feel like you are somehow out of pocket..
#TRIGGERED
Edited by: "Rupeert" 14th Feb

Original Poster

Rupeert

So you sold something you received for free and now feel like you are … So you sold something you received for free and now feel like you are somehow out of pocket..


I don't see it like that... when I bought the product I calculated the discount I'd get after I'd sold the free item. IN THE CASE THE ITEM COST £170, AND THEY WHERE GIVING A 40 POUND GAME FOR FREE. SO I TOLD MYSELF I'M GETTING A DISCOUNT ONCE I'VE SOLD THE FREE ITEM THEREFORE BRING DOWN THE TOTAL COST OF MY PURCHASE TO 130.

Rupeert

So you sold something you received for free and now feel like you are … So you sold something you received for free and now feel like you are somehow out of pocket..



Nothing is FREE when you have to pay for something first!

Why didn't you sell it on here? Instead of stupid fleabay.. folks are always selling codes on hukd and the risk is minimal if you research the buyer first I can't see you getting this back to be honest I'll bet the guy hasn't bought a game for years..

Not forgetting that ​fees apply to the sale so claim them back if you can. Won't be much though so you may have to let that go

You'll have to change your name to unlucky frog

Do what I do to get revenge - you have the blokes address - send letters to his neighbours letting them know what their lovely neighbour did

Original Poster

memmmememe

Do what I do to get revenge - you have the blokes address - send letters … Do what I do to get revenge - you have the blokes address - send letters to his neighbours letting them know what their lovely neighbour did


HMM I'll give that a thought

you even better sign him up to loads of free mags

why is he suddenly receiving lots of pizza deliveries?

I'm not into gaming etc but this seems stupid. surely if u have purchased it as part of a bundle and u ring them up and tell them all the details and say u sent the code to a person via email or post and suspect it's been nicked as the other person hasn't received it can't they just cancel it and send it back to u that way at least the other person won't get to use it or is thay something that isn't normal to do surely things do get lost or nicked in the post and if u have the code u should be able get it back it's not a physical item is it that would cost them to replace.

say u sent it to a son or daughter whom lost the original code and u happend to have it written down maybe u sent it as a birthday gift in post and ur son daughter didn't receive it.

shame his eBay ID on here to save some other poor sole

Similar thing just happened to me selling a EA Access code. Buyer paid then sent a chargeback through PayPal, and despite me providing proof the code was redeemed the day after the listing ended (which I got from Xbox) I've now lost out on the £20 of the order and been charged £14 by PayPal for the charge back!!

Yeh i dont understand why paypal/ebay cant use there brains, i been on ebay for over 15 years, with 100's of sales and 100% feedback, i am in the middle of getting scammed, why would i risk my 100% feedback to scam anyone ? i guess there still side with the buyer, when the time comes, and also, dont ebay/paypal ever wonder why the scammers most of the time wait to say they aint received anything like 4 weeks later ? surely if a game code is not sent to them instantly or next day or so, surely they would query it then?

Original Poster

Daytrader

Yeh i dont understand why paypal/ebay cant use there brains, i been on … Yeh i dont understand why paypal/ebay cant use there brains, i been on ebay for over 15 years, with 100's of sales and 100% feedback, i am in the middle of getting scammed, why would i risk my 100% feedback to scam anyone ? i guess there still side with the buyer, when the time comes, and also, dont ebay/paypal ever wonder why the scammers most of the time wait to say they aint received anything like 4 weeks later ? surely if a game code is not sent to them instantly or next day or so, surely they would query it then?


If you send an item using insuranced delivery and the buyer disputes claiming he didn't receive or got sent a argos catalogue or potatoes will the insurer pay or will they argue you lied of its content?

Edited by: "Luckyfrog" 14th Feb

Luckyfrog

If you send an item using insuranced delivery and the buyer disputes … If you send an item using insuranced delivery and the buyer disputes claiming he didn't receive or got sent a argos catalogue or potatoes will the insurer pay or will they argue you lied of its content?


But someone with 15+ years on ebay with 100's/1000's sales with 100% feedback, aint going to lie are they.

Original Poster

supersonic_67

Similar thing just happened to me selling a EA Access code. Buyer paid … Similar thing just happened to me selling a EA Access code. Buyer paid then sent a chargeback through PayPal, and despite me providing proof the code was redeemed the day after the listing ended (which I got from Xbox) I've now lost out on the £20 of the order and been charged £14 by PayPal for the charge back!!


That's a real bummer

Original Poster

Daytrader

But someone with 15+ years on ebay with 100's/1000's sales with 100% … But someone with 15+ years on ebay with 100's/1000's sales with 100% feedback, aint going to lie are they.


Yeah that would make you credible but ebay/paypal treat each sale individually. I've read horror stories of ebay siding with buyers who have algorithms of filing disputes on multiple top rated sellers yet they ignorantly ignore the facts. The buyer hasn't got a duty to prove anything, the responsibility is all on the seller to prove his innocence 100% and in most instances that's near impossible. I'm actually done selling on ebay and will start selling locally on Gumtree now forth.

Luckyfrog

Yeah that would make you credible but ebay/paypal treat each sale … Yeah that would make you credible but ebay/paypal treat each sale individually. I've read horror stories of ebay siding with buyers who have algorithms of filing disputes on multiple top rated sellers yet they ignorantly ignore the facts. The buyer hasn't got a duty to prove anything, the responsibility is all on the seller to prove his innocence 100% and in most instances that's near impossible. I'm actually done selling on ebay and will start selling locally on Gumtree now forth.


Yeh, i may follow you, ebay sucks now, have sold a few things on gumtree and all was good for me.

Send the code again by royal mail recorded delivery and when he signs for it you have proof of delivery

Isn't Gumtree owned by ebay?

Loads of scams on gumtree, I'd say it was worse than ebay. You get pestered by people offering twice as much as your asking price etc.

Original Poster

markvirgo

Send the code again by royal mail recorded delivery and when he signs for … Send the code again by royal mail recorded delivery and when he signs for it you have proof of delivery


But that doesn't solve the issue of the buyer claiming in my case "doesn't work can't read it" whatever nonsense the means. I'm just gonna let it go and it's more turning into more effort than its worth.

Original Poster

nbuuifx

Isn't Gumtree owned by ebay?Loads of scams on gumtree, I'd say it was … Isn't Gumtree owned by ebay?Loads of scams on gumtree, I'd say it was worse than ebay. You get pestered by people offering twice as much as your asking price etc.


Yh it's owned by ebay but as long as your only accepting cash you'll be okay assuming you keep your guard up and know how to deal with trouble makers. Personally I feel more safe selling on gumtree since after the transaction is complete and the cash is in my hand I'm not worried over any stupid charge backs or disputes the are constantly occurring on ebay/paypal.

I'd only use local buy sell swap sites on Facebook where you exchange face to face. I've never had an issue and sold plenty
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