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    Ebay buyer wants to return item within the 14 day period, what is the correct procedure?

    A buyer wants to return an item within 14 days because it is too complicated for them.

    I don'd mind this at all, for smaller items I just ask them to return them and I refund via PayPal but as this is a £100 item I want to go through the correct procedure so I can get my fees back.

    Anyone been here before? What should I tell the buyer to do in terms of clicking on the correct Ebay buttons to open case.

    I hope this does not go against me because it is not my fault, the buyer used the item but decided it was way over their head so want to return it.

    Cheers for any advice.

    8 Comments

    Get them to open a case on ebay, it's for then to do not you. They'll need to send it back tracked to you, don't refund until you get it back.

    Original Poster

    Thanks mate, I take it when they open the case there is an option to show that they just want to return it because it is unwanted? Otherwise it will go against me as the new Ebay rules are a bit silly.

    NEtech

    Thanks mate, I take it when they open the case there is an option to show … Thanks mate, I take it when they open the case there is an option to show that they just want to return it because it is unwanted? Otherwise it will go against me as the new Ebay rules are a bit silly.



    I don't think it goes against you if they just request a refund, return the item, & you refund them. But yes, Rhett can just specify a refund & paypalmwill ask to return it.

    Just tell them to open a case to return for a full refund, on a full refund you will get your fees back.

    Beware of buyers switching or returning the wrong item, do not refund before you have it in your hands.

    Original Poster

    Thanks guys.

    I think people on here have also recommended that you should film the opening of the package when returned in case it's just a brick or something?

    bargainBooze

    Just tell them to open a case to return for a full refund, on a full … Just tell them to open a case to return for a full refund, on a full refund you will get your fees back.Beware of buyers switching or returning the wrong item, do not refund before you have it in your hands.



    ^ This....

    I know some sellers who now Security Mark their items and take Serial No.s (Photos) due to non original items tried being returned to them.
    Edited by: "Likely2" 29th Jul 2014

    Likely2

    ^ This....I know some sellers who now Security Mark their items and take … ^ This....I know some sellers who now Security Mark their items and take Serial No.s (Photos) due to non original items tried being returned to them.



    Yes i do the same.
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