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    eBay dispute - advice?

    Hi guys, just wondering what you think of this situation.

    I bought this bike (http://****/is12QW) and collect it with cash payment on Wednesday. I rode it home, and realised the 3rd gear doesn't work - i.e. the hub is faulty. The seller did not mention this in the listing or on collection. I have tried emailing and calling the seller to no avail, even though he has been online at least twice today to list new items. I'm only after the money to fit a new hub, so am I in the wrong here and how should I proceed?

    43 Comments

    Original Poster

    sorry, ebay item number is 290571630708

    why would you need a new hub if the third gear is not working????

    I'm presuming you live close to the seller so am not sure why you didn't return to see him/her as soon as you realised the bike was faulty.

    As it stands, the seller could claim that you caused the fault.

    Regardless, I'd pop around there to see them to discuss.

    ride it back to his shop/home and ask him to sort it? It is possible that he did not notice that there was an ebay message waiting for him.

    Original Poster

    thanks guys, I'm feeling like a bit of an idiot right now so tis nice to not be told so!

    Why have you have only given the seller 4 days to respond before leaving him neg feedback?

    Original Poster

    flang

    Why have you have only given the seller 4 days to respond before leaving … Why have you have only given the seller 4 days to respond before leaving him neg feedback?



    because I felt it to be serious enough - he didn't inform me on collection so I felt this to be totally dishonest... do you disagree?

    your opening a can of worms there, and now you left him neg do you think he will reply to your e mails!!!

    zifix

    because I felt it to be serious enough - he didn't inform me on … because I felt it to be serious enough - he didn't inform me on collection so I felt this to be totally dishonest... do you disagree?


    I think u should open a case with ebay and paypal against it, they will give him some days to sort out if he doesnt then paypal will return ur money. If he is a new seller money is with paypal

    I lost my relaigh blue colour bike few mths ago, if i had to sell it i would give a whole detail so that there would be no dispute, open a dispute mate

    meghraj

    I think u should open a case with ebay and paypal against it, they will … I think u should open a case with ebay and paypal against it, they will give him some days to sort out if he doesnt then paypal will return ur money. If he is a new seller money is with paypal



    Paypal? It was cash on collection by the looks of things so paypal won't give two hoots.
    I would not have negged after 4 days, I would have given the seller a few more days to sort it out, and consider going back to his place and asking him to fix it (it appears as if he sells a few bikes so he might know how to, or have a replacement bike).
    Now you have negged him I doubt there is much incentive for him to get it sorted tbh, and you might have pee'd him off. Not good when you want a resolution to something and when you didn't use paypal.
    Good luck, contact eBay anyway, and I hope you get it sorted.

    As you have neg'ed him without giving him enough time to resolve the issue, do you really think he will want to help you ??

    What's the worst that can happen now for the seller........

    The seller has a couple of other neg/neuts mentioning lack of comms.

    Original Poster

    Okay, maybe I was a bit quick to neg, but thank you guys nonetheless - I've opened a dispute with eBay

    IMO you have handled this very badly OP, I'd be suprised if you get anything now you have negged them.

    You can also request his telephone number via eBay if you haven't already got that?

    Original Poster

    I've already got his number and left a voicemail explaining the problem... Again no response

    zifix

    I've already got his number and left a voicemail explaining the … I've already got his number and left a voicemail explaining the problem... Again no response


    have you been back to his house yet?>

    Original Poster

    Not yet, no... I'm a young 28 so I feel a bit intimidated tbh...

    Original Poster

    Sorry, I meant 18

    Take a mate with ya

    So is it actually the hub thats knackered or is it a simple adjustment? I notice its a sturmey archer 3 speed and they are well known (to us oldies at least) for being a bit of a bitch to get spot on.

    Banned

    not good, you could report him to ebay for saying cash only and get his auctions pulled to get back at him a little
    how much is it going to cost to repair?

    Original Poster

    I've tried adjusting and all I've managed is to get 2nd to stay on when I turn it to third... The small chain also seems to be too slack

    Original Poster

    Also it'll cost at least £40 to get a new hub plus the trouble of fitting it

    Has the hub been oiled?

    should of got me to get one for ya for 99p...or at the most £9.99 ,,,X)

    I think i was diff in my 18s,uknw hot blod, not encouraging u, dnt wrry ebay will sort it out for u, otherwise ebay is loosing many users

    Banned

    meghraj

    I think i was diff in my 18s,uknw hot blod, not encouraging u, dnt wrry … I think i was diff in my 18s,uknw hot blod, not encouraging u, dnt wrry ebay will sort it out for u, otherwise ebay is loosing many users



    no they wont

    I'd suggest emailing the guy saying you will get eBay to retract the negative feedback if he will resolve the issue, and apologise for leaving it hastily etc. Leave it in ebays hands then, they'll sort it for you.

    Good luck xx

    Banned

    zifix

    because I felt it to be serious enough - he didn't inform me on … because I felt it to be serious enough - he didn't inform me on collection so I felt this to be totally dishonest... do you disagree?


    no wonder seller is ignoring you. I would be livid.

    Banned

    anyway, a new hub wont make any difference. It needs the cable adjusting.

    as you have now admitted to adjusting it, ebay will rule in sellers favour.

    colinsunderland

    not good, you could report him to ebay for saying cash only and get his … not good, you could report him to ebay for saying cash only and get his auctions pulled to get back at him a littlehow much is it going to cost to repair?



    No problem with cash on collection only, i never accept paypal on a collection too easy to be scammed

    Banned

    Oh I know,. but offering paypal in the listing then in the text saying cash on collection only is against ebay rules, so the listings will get pulled if reported

    colinsunderland

    Oh I know,. but offering paypal in the listing then in the text saying … Oh I know,. but offering paypal in the listing then in the text saying cash on collection only is against ebay rules, so the listings will get pulled if reported


    If that were true then just about every car listing would be cancelled. They all offer paypal but I think it highly unlikely any of them would actually accept it. That was a very poorly thought out decision by ebay.

    Shengis

    If that were true then just about every car listing would be cancelled. … If that were true then just about every car listing would be cancelled. They all offer paypal but I think it highly unlikely any of them would actually accept it. That was a very poorly thought out decision by ebay.



    Cars is one of the categories which is an exception to that rule.

    The gear linkage requires very fine adjustment, the OP has messed around with the linkage, so no come back on the seller.

    Original Poster

    Inactive

    The gear linkage requires very fine adjustment, the OP has messed around … The gear linkage requires very fine adjustment, the OP has messed around with the linkage, so no come back on the seller.



    All I've done is turn the small screw-on ring... it's now back in its original position.

    Banned

    why have you bought a ladies bike?

    Original Poster

    lumoruk

    why have you bought a ladies bike?



    lol I was wondering how long it would take... it's a gift, hence why I want the gears all working
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