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    ebay gift card - been scammed

    Brought a gift card off ebay, asked the seller to send special delivery just incase....
    They did send some nice cardboard and no giftcard.

    Have spoken at lengths with ebay and started a request return, description not as described/missing parts.

    Seller saying it's Royal Mail, but no signs of tampering - truly peed off as now have to wait for ebay to make a decision which takes 8 days.

    Is there anything else I can do, is there a police report I can submit?

    85 Comments

    Can't imagine the police would be interested. Your word against theirs really.

    Banned

    Pretty sure instances like this are civil matters, however that doesn't stop you telling the seller you are going to the Police, You could try Action Fraud actionfraud.police.uk/ they are a division of the Police set up for fraud etc.

    I recently sold a gift voucher on eBay and sent mine next day delivery with CityLink fully insured and tracked requiring a signature, it is really disappointing that someone would send via RM no way I would have used them.

    But yes there are many cases of people "sending" vouchers/gc but only sending card etc..just as bad as people selling Xbox1/PS4 and just sending a box with a brick in it! Pursue it with eBay to the fullest and try Action Fraud/CAB for advice.

    Hope you get your money back.

    only wait for ebay. buyer is always right in theyr eyes...

    Original Poster

    stuarthanley

    Can't imagine the police would be interested. Your word against theirs … Can't imagine the police would be interested. Your word against theirs really.



    I have just found a link for action fraud so am going to try them
    thanks

    eBay paid me for non receipt of an item, less than £10, in 2 - 3 days. Hopefully yours will be less than 8 days.

    Original Poster

    adamsa29

    only wait for ebay. buyer is always right in theyr eyes...



    Hope so, seller is blaming Royal mail but the envelope was not damaged when I signed for it, paypal did not want to know as seller sent special delivery

    LJH2012

    I have just found a link for action fraud so am going to try themthanks

    OK. Good luck.

    Original Poster

    cheddarman

    eBay paid me for non receipt of an item, less than £10, in 2 - 3 days. … eBay paid me for non receipt of an item, less than £10, in 2 - 3 days. Hopefully yours will be less than 8 days.



    Thanks I have to wait until 20th then ask them to step in

    Original Poster

    Holly1985

    Pretty sure instances like this are civil matters, however that doesn't … Pretty sure instances like this are civil matters, however that doesn't stop you telling the seller you are going to the Police, You could try Action Fraud http://www.actionfraud.police.uk/ they are a division of the Police set up for fraud etc.I recently sold a gift voucher on eBay and sent mine next day delivery with CityLink fully insured and tracked requiring a signature, it is really disappointing that someone would send via RM no way I would have used them.But yes there are many cases of people "sending" vouchers/gc but only sending card etc..just as bad as people selling Xbox1/PS4 and just sending a box with a brick in it! Pursue it with eBay to the fullest and try Action Fraud/CAB for advice.Hope you get your money back.



    Thanks just spoken to ebay again and they have advised me to submit a report to action fraud, have a feeling seller is going to dig their heels in blaming Royalmail and we all know how slow they are about refunding.- not that I think Royal mail is to blame as envelope looks fine.

    really fed up as brought as Christmas gift and now gong to have to find the money from'somewhere' before next week.
    Edited by: "LJH2012" 11th Dec 2014

    Action fraud are a waste of time - they are there for a reason but unless you are unearthing a multi million pound fraud then I don't think it even gets near their "to do" list.

    Have you got the receipt? Or has the seller ? I threw a £100 Argos gift card away by accident last christmas - just needed the transaction details from my dad's bank statement and they managed to track it down, cancel it and replace it. If you can get some kind of proof it's not been activated / used, then you might get somewhere with the retailer. Worth a shot

    Even if it is royal mails fault, the fact is the item did not get to you. So it's the sellers fault not yours.

    I myself bought an item, then the seller was showing as "no longer registered" I had to wait 7days before ebays customer service could step in, got my money back as soon as I escalated the claim.

    ebay idiots i hate being scamming

    if you paid with PayPal,give them a call,always found them more helpful than eBay. Good luck.

    Original Poster

    kjcoolcat

    Action fraud are a waste of time - they are there for a reason but unless … Action fraud are a waste of time - they are there for a reason but unless you are unearthing a multi million pound fraud then I don't think it even gets near their "to do" list. Have you got the receipt? Or has the seller ? I threw a £100 Argos gift card away by accident last christmas - just needed the transaction details from my dad's bank statement and they managed to track it down, cancel it and replace it. If you can get some kind of proof it's not been activated / used, then you might get somewhere with the retailer. Worth a shot



    I don't think the card existed, I received a piece of cardboard in an envelope - so not RM's fault I assume it's a scratchy panel so even if seller was genuine that they probably would not have scratched it off. - good point though I will go back and ask them if they have any record of the purchase and that we might be able to get de-activated - thanks

    Original Poster

    benjammin316

    Even if it is royal mails fault, the fact is the item did not get to you. … Even if it is royal mails fault, the fact is the item did not get to you. So it's the sellers fault not yours. I myself bought an item, then the seller was showing as "no longer registered" I had to wait 7days before ebays customer service could step in, got my money back as soon as I escalated the claim.



    I have to wait until 20th and then they step in,, royal mail delivered - but it was a piece of cardboard!

    Original Poster

    rochey2

    ebay idiots i hate being scamming



    exactly, would never buy vouchers or gift card ever gain from ebay - I believe in karma though

    Original Poster

    sharyn73

    if you paid with PayPal,give them a call,always found them more helpful … if you paid with PayPal,give them a call,always found them more helpful than eBay. Good luck.



    paypal were rubbish as the seller sent with a tracking number there is nothing they can do, having to reply on ebay protection programme

    value of said gift card?

    what feedack has the seller got ? good previous feedback as a seller?

    how long has the seller been on eBay?

    are they selling anything else right now?

    answers to these question will help indicate if seller is a scammer

    EliTom


    Edited by: "elitom" 11th Dec 2014

    LJH2012

    paypal did not want to know as seller sent special delivery



    Why is that ? Isn't Special Delivery insured ?

    Original Poster

    elitom

    what feedack has the seller got ? good previous feedback as a seller?how … what feedack has the seller got ? good previous feedback as a seller?how long has the seller been on eBay?are they selling anything else right now?answers to these question will help indicate if seller is a scammerEliTom



    under 60 feedback, member 10 years yes they are selling other things - did;nt didn't ring any alarm bells with me

    Bl1ng

    Why is that ? Isn't Special Delivery insured ?



    because as far as PP are concerned the item has been delivered according to their T&Cs

    EliTom

    LJH2012

    under 60 feedback, member 10 years yes they are selling other things - … under 60 feedback, member 10 years yes they are selling other things - did;nt didn't ring any alarm bells with me



    if other things are also high value items that can be faked / packed in an odd way then maybe a hacked account

    when you got the email confirmation of the sale did it give sellers details - if yes try and contact seller through other means

    also use ebay to request other seller details - see what happens

    EliTom

    LJH2012

    I don't think the card existed, I received a piece of cardboard in an … I don't think the card existed, I received a piece of cardboard in an envelope - so not RM's fault I assume it's a scratchy panel so even if seller was genuine that they probably would not have scratched it off. - good point though I will go back and ask them if they have any record of the purchase and that we might be able to get de-activated - thanks



    Was there a picture posted on the eBay ad of the giftcard? Maybe that's the slant you need to go with - the seller will have to prove it existed. If all they can do is produce a picture that they've taken off google images etc... Or no pic at all, I think you might be in luck. If I sold you a gift card that got lost, I'd have no issues getting it deactivated and replaced for you - so that will hopefully give paypal/eBay a good idea who is the genuine one in this case

    Good luck, I'm not sure what's wrong with eBay lately but it's getting worse with scumbags

    Original Poster

    elitom

    if other things are also high value items that can be faked / packed in … if other things are also high value items that can be faked / packed in an odd way then maybe a hacked accountwhen you got the email confirmation of the sale did it give sellers details - if yes try and contact seller through other meansalso use ebay to request other seller details - see what happensEliTom



    email just gives my details, I spoke to ebay and they advised me to keep every communication through the case details so they have track of everything.

    Original Poster

    kjcoolcat

    Was there a picture posted on the eBay ad of the giftcard? Maybe that's … Was there a picture posted on the eBay ad of the giftcard? Maybe that's the slant you need to go with - the seller will have to prove it existed. If all they can do is produce a picture that they've taken off google images etc... Or no pic at all, I think you might be in luck. If I sold you a gift card that got lost, I'd have no issues getting it deactivated and replaced for you - so that will hopefully give paypal/eBay a good idea who is the genuine one in this caseGood luck, I'm not sure what's wrong with eBay lately but it's getting worse with scumbags



    Yes there was a picture, but yes they could have nicked it off another website, I have asked them to get it deactivated - probably come up with some excuse why they can't - am def going to pursue and not let them claim from rm first and me have to wait ages.
    I am so angry and upset - really find it hard to believe people do this sort of thing.

    LJH2012

    Yes there was a picture, but yes they could have nicked it off another … Yes there was a picture, but yes they could have nicked it off another website, I have asked them to get it deactivated - probably come up with some excuse why they can't - am def going to pursue and not let them claim from rm first and me have to wait ages.I am so angry and upset - really find it hard to believe people do this sort of thing.



    Yeah, people have no morals these days. How long ago did you buy it? Can't you reverse the paypal transaction? (Never done this myself mind)

    Banned

    Another scam on eBay today

    I didn't think giftcards/vouchers were covered by the paypal guarantee or has that changed? (or am I going mad?)
    Edited by: "cdm22" 11th Dec 2014

    LJH2012

    Yes there was a picture, but yes they could have nicked it off another … Yes there was a picture, but yes they could have nicked it off another website



    Download the picture if you still have it.

    Then go to images.google.com/ and click on the camera icon in the search bar. Upload the image and it will search Google for websites where that same image exists.

    If he did steal it off another website, it will be there. That might strengthen your case as you can then prove its not a photo of the actual item.

    LJH2012

    [quote=Holly1985] Pretty sure instances like this are civil matters, … [quote=Holly1985] Pretty sure instances like this are civil matters, however that doesn't stop you telling the seller you are going to the Police, You could try Action Fraud http://www.actionfraud.police.uk/ they are a division of the Police set up for fraud etc.I recently sold a gift voucher on eBay and sent mine next day delivery with CityLink fully insured and tracked requiring a signature, it is really disappointing that someone would send via RM no way I would have used them.But yes there are many cases of people "sending" vouchers/gc but only sending card etc..just as bad as people selling Xbox1/PS4 and just sending a box with a brick in it! Pursue it with eBay to the fullest and try Action Fraud/CAB for advice.Hope you get your money back.



    Thanks just spoken to ebay again and they have advised me to submit a report to action fraud, have a feeling seller is going to dig their heels in blaming Royalmail and we all know how slow they are about refunding.- not that I think Royal mail is to blame as envelope looks fine.

    really fed up as brought as Christmas gift and now gong to have to find the money from'somewhere' before next week.
    [/quote

    Why would you buy something like this off ebay, theres plenty of gift card deals from reputable hight street outlets. You only leave yourself open to being scammed, ebay is a lawless marketplace which makes this possible. Nothing against genuine sellers but i am very cautious now when buying or selling.

    Original Poster

    squiby

    Thanks just spoken to ebay again and they have advised me to submit a … Thanks just spoken to ebay again and they have advised me to submit a report to action fraud, have a feeling seller is going to dig their heels in blaming Royalmail and we all know how slow they are about refunding.- not that I think Royal mail is to blame as envelope looks fine.really fed up as brought as Christmas gift and now gong to have to find the money from'somewhere' before next week.[/quoteWhy would you buy something like this off ebay, theres plenty of gift card deals from reputable hight street outlets. You only leave yourself open to being scammed, ebay is a lawless marketplace which makes this possible. Nothing against genuine sellers but i am very cautious now when buying or selling.



    why do I leave myself open for being scammed ,using ebay for years and never been scammed, I brought it off ebay because it was cheaper than the high street!

    So sorryvto hear this op. Hope it gets sorted fast. What was the value of the voucher?

    Original Poster

    Angel_Of_The_North

    So sorryvto hear this op. Hope it gets sorted fast. What was the value of … So sorryvto hear this op. Hope it gets sorted fast. What was the value of the voucher?


    £200

    LJH2012

    £200



    Thats an awful lot to lose. I really hope its sorted ASAP for you xx

    LJH2012

    why do I leave myself open for being scammed ,using ebay for years and … why do I leave myself open for being scammed ,using ebay for years and never been scammed, I brought it off ebay because it was cheaper than the high street!



    When i saw the value of the cards in the comments i cringed, but i still think why anyone would prefer ebay for this sort of purchase. Atleast go for a business seller who can be reported to appropriate authorities if things go wrong. Just out of interest how much cheaper than face value did u get it for?

    LJH2012

    Thanks just spoken to ebay again and they have advised me to submit a … Thanks just spoken to ebay again and they have advised me to submit a report to action fraud, have a feeling seller is going to dig their heels in blaming Royalmail and we all know how slow they are about refunding.- not that I think Royal mail is to blame as envelope looks fine.really fed up as brought as Christmas gift and now gong to have to find the money from'somewhere' before next week.



    Royal Mail does not refund gift cards. I sent a giftcard and some baby clothing for a friend who had a baby. Royal Mail refunded the cost of the item but not gift card as it should have been send as money transfer by different method as counts as money.

    LJH2012

    why do I leave myself open for being scammed ,using ebay for years and … why do I leave myself open for being scammed ,using ebay for years and never been scammed, I brought it off ebay because it was cheaper than the high street!



    it is so easy to tell you that you were stupid, why did you do it blah blah - but the truth is that Ebay should be trustworthy (in fact it's not Ebay, it's the users who are the problem). A lot of people have been scammed, some won't admit it, but until you have been ripped off yourself, you won't learn from it as you will just think "it won't happen to me".. .

    I hope you get it sorted, and whilst £200 is a lot of money - there are loads of people ripped off daily for a lot more than that.

    Original Poster

    squiby

    When i saw the value of the cards in the comments i cringed, but i still … When i saw the value of the cards in the comments i cringed, but i still think why anyone would prefer ebay for this sort of purchase. Atleast go for a business seller who can be reported to appropriate authorities if things go wrong. Just out of interest how much cheaper than face value did u get it for?



    like is said I have used ebay before and never had any problems!!

    LJH2012

    like is said I have used ebay before and never had any problems!!



    Thats ok then, if you like the headache of dealing with these problems when they do arise you should continue buying from ebay. I personally learnt my lesson long time ago and now pay the extra few quid for peace of mind.

    squiby

    Thats ok then, if you like the headache of dealing with these problems … Thats ok then, if you like the headache of dealing with these problems when they do arise you should continue buying from ebay. I personally learnt my lesson long time ago and now pay the extra few quid for peace of mind.



    Well the OP has personally learned THEIR lesson today, like you learned yours long ago. Having a pop at them twice in a row really isn't helping.

    OP, just feel rotten for you, some people just have no scruples, on the run up to Christmas too!
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