Found 8th May 2007
Item number 180105464641

Posted to the usa think i sent it airsure and not recorded and the byer is claiming he has not received the item what should i do??

21 Comments

if theres no form of tracking then id say your done for

sorry!

Banned

I don't believe there is anything you can do, you cannot prove that the buyer has received it.

Do you have proof of posting? Did you use paypal?

Original Poster

I have a certificate of posting and he payed by paypal

Things are insured for £34 via Airsure I think you can only claim that amount of money back if you claim it was lost.

How long ago did you send the item - working days?

Banned

Yeah, may not have been long enough for him to have received it?

Paypal almost always go to the side of the buyer, and they do ask that you use a trackable service. If it is insured I beleive that is the only way you can claim.

Airsure is a 'trackable' service but NOT a Signed For Service, Have you tried to track it online?

http://img.photobucket.com/albums/v710/YORKYINSUFFOLK/airsure.jpg

Dino knows all hes the ebay master :thumbsup:

Original Poster

worked it out been 11 workin days posted on 22 of april, how long does airsure take

Original Poster

dont think i got a slip like that dino, will go and have a look and see if there is a tracking number, thanks for your help guys

says 2-3 working days on the royal mail site

maybe its genuinly got lost?

sure u didnt use airMAIL?

Original Poster

muffin247

says 2-3 working days on the royal mail sitemaybe its genuinly got … says 2-3 working days on the royal mail sitemaybe its genuinly got lost?sure u didnt use airMAIL?




OK found a slip for it USED AIRMAIL

I've lost my link to the Overseas delivery Companies, with it you should be able to track it. I will find it, but not until tonight I'm afraid.

Original Poster

The lady in the post office has written on the my receipt with the number 13499 FL33181 what does this mean??

It was sent Airmail, anyone no how long this takes?

meszog

OK found a slip for it USED AIRMAIL


Oooooops. No tracking number. You will have to refund your buyer I'm afraid. Either you do it or Paypal do it and charge you £7.00.
Sorry.

meszog

The lady in the post office has written on the my receipt with the number … The lady in the post office has written on the my receipt with the number 13499 FL33181 what does this mean??It was sent Airmail, anyone no how long this takes?


No more than 10 working days I'm afraid.

Original Poster

Yes completly messed up, should i just refund him the winning price or postage aswell

meszog

Yes completly messed up, should i just refund him the winning price or … Yes completly messed up, should i just refund him the winning price or postage aswell

Full refund I'm afraid.:-(

Airsure and ISF are very expensive services, but necessary when Paypal is involved. Although, I may have taken a gamble for such a low valued item and just used Airmail like you did. :-(

Did you put your address on the back? It may get delivered or returned to you.

Original Poster

dinosteveus

Did you put your address on the back? It may get delivered or returned to … Did you put your address on the back? It may get delivered or returned to you.



yes i did, hopeing it will be returned

can he open a paypal dispute and claim his money back as the auction price was only 12.50, i think i read some where it need to be above 15 pound

Yes, he can open up a dispute. Refund him in full then claim from the Royal Mail using a P58. You should get all your money back from them.

Original Poster

dinosteveus

Yes, he can open up a dispute. Refund him in full then claim from the … Yes, he can open up a dispute. Refund him in full then claim from the Royal Mail using a P58. You should get all your money back from them.



ok cheers thanks for your help
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