EBAY Help

Hi
I recently Sold a Motorla L7 on ebay. My sister used it for a while then she was bored of it so i gave her my 6300, which she is happy with. When she had the motorla it worked fine. I used it for a week after that and no problem at all. The buyer having received the item says she used the phone and when she puts it in her pocket it switches off. I dont understand the problem, The phone could not have been damaged in the post because it was in the box and the box was wrapped in bubble tape then put inside a thick cardboard box after.
What can i do???

Any help will be great

7 Comments

There isn't much either party can do...

It's down to whether you beleive them or not and either bite the bullet and refund/return, or whether you advise it was working perfectly fine and to contact Motorola for assistance on what the problem could be.

rmp4

she used the phone and when she puts it in her pocket it switches off.



Now i've certainly never known a phone to do that. What about when it is out of her pocket in her hand?

If she wants the money back, get here to send it back for you to inspect. If it's perfectly fine, she might be telling porkies.

How did she pay? Was it via a method that you can reclaim (chargeback) or not?

emasu

Now i've certainly never known a phone to do that. What about when it is … Now i've certainly never known a phone to do that. What about when it is out of her pocket in her hand?If she wants the money back, get here to send it back for you to inspect. If it's perfectly fine, she might be telling porkies. How did she pay? Was it via a method that you can reclaim (chargeback) or not?



Be careful you get the correct phone back. I've known people to do this and send back a faulty phone which wasn't the one you sold them. I'm sure it's Dino on here that mentioned a while back about "marking expensive items" when selling on ebay usually with ultraviolet or taking all serial numbers, etc.

Reddwarfposse5

Be careful you get the correct phone back. I've known people to do this … Be careful you get the correct phone back. I've known people to do this and send back a faulty phone which wasn't the one you sold them. I'm sure it's Dino on here that mentioned a while back about "marking expensive items" when selling on ebay usually with ultraviolet or taking all serial numbers, etc.


In that case, might be worth advising Serial Numbers etc have been noted, so if the phone returned is not the one sold you will return it without a refund.

Obviously a bluff, but it's down to them to call it...

Original Poster

Thanks everyone, i will give it a go. See how things go. just got an email saying

"thankyou for seeming asthough you want to sort things out, i am away from home at the moment and will check the phone again and reply on friday"

I think the buyer is tring to do something funny here. but i'll c how things go!!

Thanks again

If you've got the buyers home number, gibe them a ring. You hould have their name, so ask for them. Don't say its about ebay, make something else up - and if its them that answers - well, need i say more...

I would have sent them a message saying something like this:-

Hi, I'm sorry to hear you are having problems with the Mobile. It was in … Hi, I'm sorry to hear you are having problems with the Mobile. It was in a full working condition when it was securely packed and sent to you. I have a copy of the IMEI Number so if you want to send it back to me I'll phone up the network and get the phone blocked. Once I receive it and check that my UV security mark is intact and the phone is faulty I'll refund you in full. Kind Regards,



I know you haven't put a UV mark on it or got a copy of the IMEI Number but your buyer doesn't. If they are trying to scam you that should put a stop to it.
If they are genuine you will soon know.
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