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    EBay Help

    Ok so I'm an EBay NOOB and now in a bit of a pickle.
    I won this item: 170651910920
    And I paid straight away, but had no contact from the seller since. I have emailed him but no response. He hasn't disaptched the psp via EBay but a package arrived yesterday from him with the psp.
    He has sent me a PSP 1000 (instead of 3000 as listed), further more he has sent me a fake memory card too and the psp has a crack underneath.
    Now where do I stand here, because I am thinking if I make a claim to EBay, they will just say that he hasn't dispatched it yet. What do I do?

    33 Comments

    did you pay via paypal? If so open a dispute and say the item was not as described and also contact ebay with your statement and you should get your money back.

    Original Poster

    A7X-MARINE

    did you pay via paypal? If so open a dispute and say the item was not as … did you pay via paypal? If so open a dispute and say the item was not as described and also contact ebay with your statement and you should get your money back.


    Yep, payed by paypal.
    But is there a reason why he hasn't said it has been dispatched?

    Did he send it recorded, SD or whatever? Whats the difference between the 1000/3000?

    Original Poster

    He sent it standard parcel 2nd class
    PSP 1000 is the "fat" 1st gen
    PSP 3000 is one of the latest (apart from the go)

    http://www.coderetard.com/wp-content/uploads/2008/10/psp-1000vs-psp-2000-vs-psp-3000.jpg

    The fact that he hasn't set it to despatched is not important during a dispute, it's only for indication purposes and doesn't really mean anything.

    Open an immediat dispute for "item significantly not as described"

    Immediately escalate to a claim

    When you are informed by pp/eBay to return to seller ensure you send via a fully tracked method

    Wait for pp to refund you

    niminator

    He sent it standard parcel 2nd classPSP 1000 is the "fat" 1st genPSP 3000 … He sent it standard parcel 2nd classPSP 1000 is the "fat" 1st genPSP 3000 is one of the latest (apart from the go)


    Well if you didn't sign for it you can claim it never arrived (in a few weeks). Not that i'm suggesting you do such a thing. As for the memory card, it's not mentioned in the listing so irrelevant whether it's fake or not.

    Not dispatched is not an issue at all. Paypal will give you full refund if item was not received. The problem with such dishonest seller that you can claim item not as descriped and paypal will refund you after you have returned it on your own cost by a signed for method as such a seller will claim not received if there is no signature upon return.

    i would open a dispute with paypal and dont bother waiting for the seller to get back as he obviously cant be trusted. just make sure you send it recorded when you return it otherwise you will lose the psp and your money as he will say if never turned up.

    Original Poster

    Thanks for the replies. I always send my stuff recorded so that wont be a problem.

    Will be opening a case with EBay to see what they say.

    This is why I was hesitant about signing up to ebay in the first place. Guess I learnt my lesson

    Original Poster

    pink-ka

    i would open a dispute with paypal and dont bother waiting for the seller … i would open a dispute with paypal and dont bother waiting for the seller to get back as he obviously cant be trusted. just make sure you send it recorded when you return it otherwise you will lose the psp and your money as he will say if never turned up.


    Whats the difference between a paypal dispute and filing a claim on EBay, or is it the same thing?

    niminator

    Whats the difference between a paypal dispute and filing a claim on EBay, … Whats the difference between a paypal dispute and filing a claim on EBay, or is it the same thing?



    You should open a paypal dispute to get your money back, doing it through ebay takes too long.

    niminator

    Whats the difference between a paypal dispute and filing a claim on EBay, … Whats the difference between a paypal dispute and filing a claim on EBay, or is it the same thing?



    im not to sure to be honest, ive only ever had to do it once and cant remember if i opened one with paypal or ebay, but i think you will get your money back which ever one you do.

    I'd be half tempted to say it never turned up (no recorded delivery = no proof of delivery = guaranteed paypal payout to you = free [although rubbish] PSP).

    But that would be stealing and I'd feel too guilty to go that far.

    Open up a claim with ebay/paypal stating the item wasn't described properly. Copy them the items' description and then provide evidence that it was a different PSP model to what was listed. You'll have to send it back first and will probably have to fork out return postage at your own cost. Remember to send it back recorded so the git can't pull a fast one and say it got lost through the post.

    You should eventually get your money back.

    P.S. do everything through Paypal not ebay as the latter tends to make you wait a stupid amount of time whereas PP will start the process much faster.

    Original Poster

    DVS_Dee

    You should open a paypal dispute to get your money back, doing it through … You should open a paypal dispute to get your money back, doing it through ebay takes too long.



    pink-ka

    im not to sure to be honest, ive only ever had to do it once and cant … im not to sure to be honest, ive only ever had to do it once and cant remember if i opened one with paypal or ebay, but i think you will get your money back which ever one you do.



    Ach, so if I have just opened a claim with ebay is it too late to open a dispute with paypal. (i.e. is it one or the other and not both)

    i would email him anyway again first and tell him the item is incorrect-not as described and damaged and you would like a refund...some sellers will pay return postage just so you dont leave them neg feedback. Worth a try-keep it nice. Assume it is an error unless you know better?
    Most things on ebay can be sorted if you are diplomatic.

    niminator

    Ach, so if I have just opened a claim with ebay is it too late to open a … Ach, so if I have just opened a claim with ebay is it too late to open a dispute with paypal. (i.e. is it one or the other and not both)


    Open a dispute before you send any messages - that way ebay will be able to see all of the contact you have both had with each other and if he doesn't reply after you've sent your first message (I think he'll have 14 days) then that will be in your favour and ebay will most probably refund you 100% of the money.

    dtovey89

    I'd be half tempted to say it never turned up (no recorded delivery = no … I'd be half tempted to say it never turned up (no recorded delivery = no proof of delivery = guaranteed paypal payout to you = free [although rubbish] PSP).But that would be stealing and I'd feel too guilty to go that far.Open up a claim with ebay/paypal stating the item wasn't described properly. Copy them the items' description and then provide evidence that it was a different PSP model to what was listed. You'll have to send it back first and will probably have to fork out return postage at your own cost. Remember to send it back recorded so the git can't pull a fast one and say it got lost through the post.You should eventually get your money back.P.S. do everything through Paypal not ebay as the latter tends to make you wait a stupid amount of time whereas PP will start the process much faster.



    Some **** did this to my sister on a £100 Makita drill, got the drill and his money back after saying he never received it. Complained to ebay several times about the fraudster without any success - worst thing was she actually had messages from him confirming he'd received it but they weren't interested. Two months later we get one of those automated messages about a transaction with a member who has now been banned and it was him.
    Sellers don't stand a chance in disputes on ebay.

    Mikey1610

    Open a dispute before you send any messages - that way ebay will be able … Open a dispute before you send any messages - that way ebay will be able to see all of the contact you have both had with each other and if he doesn't reply after you've sent your first message (I think he'll have 14 days) then that will be in your favour and ebay will most probably refund you 100% of the money.



    There is no harm emailing first...i would sort an informal email without need for a claim and so would a lot of people...i have had reason to do this recently..one time the seller had made a genuine mistake and refunded partially and i kept the item as postage would have left her losing out too much. Dont assume everyone is a fraudster niminator, is what im saying.
    I have 1500 pos feedback on ebay so am used to sorting these things.

    Mikey1610

    Some **** did this to my sister on a £100 Makita drill, got the drill and … Some **** did this to my sister on a £100 Makita drill, got the drill and his money back after saying he never received it. Complained to ebay several times about the fraudster without any success - worst thing was she actually had messages from him confirming he'd received it but they weren't interested. Two months later we get one of those automated messages about a transaction with a member who has now been banned and it was him.Sellers don't stand a chance in disputes on ebay.



    she sent it without proof of postage/uninsured/or not signed for? if she had proof she can claim from the post office..or courier. Something wrong here..

    plumberman01

    she sent it without proof of postage/uninsured/or not signed for? if she … she sent it without proof of postage/uninsured/or not signed for? if she had proof she can claim from the post office..or courier. Something wrong here..



    Exactly.. your statement about sellers not standing a chance in disputes is a lie aswell, i have had a couple against me for no existent scratches etc, which as i had taken significant photos of the whole product i won as it was clear the buyer was lying

    Sensible posts from plumberman,i can't be doing with people who open disputes without trying to resolve first,i would have messaged the seller again,you can also get their telephone number from Ebay.

    Always give the benefit of the doubt first,he/she hardly comes across as a scammer becuase if they were they would have sent it signed for in the first place.

    Could just be a mix up etc.

    You have 45 days to open a Paypal claim so it's not as if you haven't got time to resolve with the seller first.

    Good luck.
    Edited by: "Domthedonkey" 18th Jun 2011

    winifer

    Exactly.. your statement about sellers not standing a chance in disputes … Exactly.. your statement about sellers not standing a chance in disputes is a lie aswell, i have had a couple against me for no existent scratches etc, which as i had taken significant photos of the whole product i won as it was clear the buyer was lying



    I'm talking about when it comes to actual receipt of the item. This scenario always goes in favour of the buyer, if you don't have proof of postage. I think she sent the item 1st class but did not have proof, ie recorded delivery which was foolish for such an expensive sale but she was fairly new to ebay at the time.

    well its not a good first experience-lets hope its resolved amicably-i have had only made two or three claims in all the years i have been on ebay.
    If i made a mistake in selling (and i made a whopper once) i have put it right at my expense.

    deb8z

    Sensible posts from plumberman,i can't be doing with people who open … Sensible posts from plumberman,i can't be doing with people who open disputes without trying to resolve first,i would have messaged the seller again,you can also get their telephone number from Ebay.Always give the benefit of the doubt first,he/she hardly comes across as a scammer becuase if they were they would have sent it signed for in the first place.Could just be a mix up etc.You have 45 days to open a Payapl claim so it's not as if you haven't got time to resolve with the seller first.Good luck.


    Although,i've only just noticed you put an item number,doh

    A few neg feedbacks.

    I hate it when someone leaves a neg and doesn't say what the problem was/is.

    and so it should! its the sellers responsibilty til delivered. Paypal acceped a post office proof of postage recently for me..and it costs nothing to get one.
    Anything larger i sell goes by courier so is tracked and insured to value.
    I hope she has learned and will be ok in future.

    Mikey1610

    I'm talking about when it comes to actual receipt of the item. This … I'm talking about when it comes to actual receipt of the item. This scenario always goes in favour of the buyer, if you don't have proof of postage. I think she sent the item 1st class but did not have proof, ie recorded delivery which was foolish for such an expensive sale but she was fairly new to ebay at the time.


    omg i saw 21 100% feedback...............misleading????? ebay need to sort that!
    2003 feedback!

    deb8z

    Although,i've only just noticed you put an item number,dohA few neg … Although,i've only just noticed you put an item number,dohA few neg feedbacks.I hate it when someone leaves a neg and doesn't say what the problem was/is.


    I know,it's because the neg feedback is so old 2003,ridiculous isn't it.

    OP for future reference don't buy used items unless they have an actual picture of the item,a stock photo is useless.

    As in this case,always have a quick look at feedback too,even if it says 100%

    plumberman01

    well its not a good first experience-lets hope its resolved amicably-i … well its not a good first experience-lets hope its resolved amicably-i have had only made two or three claims in all the years i have been on ebay.If i made a mistake in selling (and i made a whopper once) i have put it right at my expense.



    1068 feedback here in 8 years. Total transactions total more than that. 90% of this are buys. Only ever had 2-3 problems - a non payer who paid when I opened a dispute, somebody who didn't send my item along with about 20 other people so got my money back from ebay but took about 2 months. I've NEVER not received an item.
    Always go with people who have good feedback and you won't go far wrong. On the odd occasion I buy technology or similar I check the sellers own feedback to make sure it's not something they've bought and repaired to sell on. Have a right good look at what they've been selling, what they're currently selling, etc. Doing this has saved my bacon so many times.
    Edited by: "Mikey1610" 18th Jun 2011

    Original Poster

    deb8z

    Sensible posts from plumberman,i can't be doing with people who open … Sensible posts from plumberman,i can't be doing with people who open disputes without trying to resolve first,i would have messaged the seller again,you can also get their telephone number from Ebay.Always give the benefit of the doubt first,he/she hardly comes across as a scammer becuase if they were they would have sent it signed for in the first place.Could just be a mix up etc.You have 45 days to open a Paypal claim so it's not as if you haven't got time to resolve with the seller first.Good luck.


    I did try to contact him but recevied no reply.
    And as suggested I opened a claim and voila he has now replied saying to send it back and I can have a full refund.
    Hope this now goes smoothly, fingers crossed.

    Thanks for the help

    Banned

    make sure you send it back recorded

    or with a cheap courier as that may cost you less?

    colinsunderland

    make sure you send it back recorded


    Original Poster

    Phew, the guy gave me a refund plus postage costs last night.
    Thanks for all your help.

    Regards.
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