ebay help claiming back money!

52 replies
Found 16th Nov 2010
i won a set of alloy wheels lastnite payed through paypal. item description was all tyre tread was great and alloys were in great condition, picked them up earlier and the alloys were in a rite state excessive scuffs and marks which wasnt stated in description plus 3 of the tyres are complety bald. i didnt wanna say nothing there and then because i was on my own and they looked like smack heads and i felt quite scared. my bf has tried phonin them plus have sent them 2 txt msgs but no reply. how do i go about claiming my money back as there were not as described. thanks in advance

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Banned

Well you should have said something at the time. If you are scared open an INR and go dump them on the doorstep.

Open a paypal dispute and escalate to a claim straight away,that should spur them into replying,although you should not have accepted them in the first place
Edited by: "boothy" 16th Nov 2010

I'd go with the item not as described route - say you just picked them up, and know nothing about tyres (I certainly don't!) boyfy looked them over when you got home and they are crap. Offer to return them for a full refund, and file the claim. Good luck!

Original Poster

tinkerbell28

Well you should have said something at the time. If you are scared open … Well you should have said something at the time. If you are scared open an INR and go dump them on the doorstep.


wots a INR?

INR = Item Not Received. INAD - Item not as describen.

bargain buyer

wots a INR?



Item not received



Log into paypal,go to resoloution centre and do it through there

bargain buyer

wots a INR?



Item not received, which I am suprised at Tb suggesting you do that.

Original Poster

whats the chances of me having my money back?

This will not end well as usual, you have accepted that they were ok when you picked them up. if I was the seller I'd be a bit miffed that you were now lodging a claim.

bargain buyer

whats the chances of me having my money back?



Depends on the seller really, they could act dumb and say they were not the wheels or tyres you picked up, or they could ust refund you, but I doubt it.

Did you pay in advance or when you picked them up?
Edited by: "greg_68" 16th Nov 2010

Banned

greg_68

Item not received, which I am suprised at Tb suggesting you do that.



Why I said for her to return them NOT keep them. Then oipen an INR, easiest way for her. If she does a SNAD she has to pay to post them back trackable which will cost her loads and if they are that horrific she won't get that money back.

I know its a bit late now but next time if you win anything that you are picking up don't pay by paypal -offer cash on collection so that you have the right to walk away and log that they were not as described. If they are genuine people they should appreciate this as they won't have the paypal fees added onto the OTT Ebay fees.

Escalate to a inr claim

Dump crapy wheels back at sellers house

Seller unable to prove they were received by buyer and has his wheels back

Paypal will refund

Original Poster

greg_68

Depends on the seller really, they could act dumb and say they were not … Depends on the seller really, they could act dumb and say they were not the wheels or tyres you picked up, or they could ust refund you, but I doubt it.Did you pay in advance or when you picked them up?


i payed through paypal lastnite, they only live like 10 mins away frm me, i didnt realise the tyres were bald untill my partner checked them over

Agree I went to collect wheels didnt like them and walked away offered to pay relisting fees, word of advice let them give you good feedback then lodge a claim . But expect a backlash as you walked away with them ... moral of the story , if they give no detail on what they are like LEAVE WELL ALONE!oO

nicoleisapayne

I know its a bit late now but next time if you win anything that you are … I know its a bit late now but next time if you win anything that you are picking up don't pay by paypal -offer cash on collection so that you have the right to walk away and log that they were not as described. If they are genuine people they should appreciate this as they won't have the paypal fees added onto the OTT Ebay fees.



p.s hope you sort it out

Original Poster

bigmanbozz

Agree I went to collect wheels didnt like them and walked away offered to … Agree I went to collect wheels didnt like them and walked away offered to pay relisting fees, word of advice let them give you good feedback then lodge a claim . But expect a backlash as you walked away with them ... moral of the story , if they give no detail on what they are like LEAVE WELL ALONE!oO


he said the alloys were in great condition, the photo on the ebay listing was no way the ones i recieved

Banned

Granted you should have said something at the time, easier said than done as alone female with intimidating men about that's why I hate face to face transactions.

Just open an INR and leave them on his doorstep job done.

So why would you not open an item not as described claim then instead of a far riskier INR?

Original Poster

tinkerbell28

Granted you should have said something at the time, easier said than done … Granted you should have said something at the time, easier said than done as alone female with intimidating men about that's why I hate face to face transactions.Just open an INR and leave them on his doorstep job done.


well there were like 3 males and 1 female proper rough lookin off there faces

Have you opened the pay pal claim yet

greg_68

So why would you not open an item not as described claim then instead of … So why would you not open an item not as described claim then instead of a far riskier INR?



Because a snad means she will need proof that she has returned them,she will have to courier them as pay pal will not accept any other method......an INR is the way to go here
Edited by: "boothy" 16th Nov 2010

Banned

greg_68

So why would you not open an item not as described claim then instead of … So why would you not open an item not as described claim then instead of a far riskier INR?



As I said SNAD paypal will ask them to return trackable at her cost which she won't get back far easier to just get her money back, leave the tyres on the doorstep. SHe gets her money back and is not out, seller gets their crappy stuff back.

If they won't respond to her query then it's their own look out for selling crap goods, and I don't doubt having 4 people around at the collection was an accident either more likely intimidation.

Banned

tinkerbell28

As I said SNAD paypal will ask them to return trackable at her cost which … As I said SNAD paypal will ask them to return trackable at her cost which she won't get back far easier to just get her money back, leave the tyres on the doorstep. SHe gets her money back and is not out, seller gets their crappy stuff back.If they won't respond to her query then it's their own look out for selling crap goods, and I don't doubt having 4 people around at the collection was an accident either more likely intimidation.



I agree.

Isn't one of the flaws of using paypal for collections that the buyer can claim item not received?

Use the flaw for good for a change.

Just be wary as they will have your address from the paypal transaction...

I forgot about the trackabe method of return being a requirement for the SNAD claim, I'd be returning them and filing an INR in this case. How much did you pay? If it's not a significant sum, and they were that intimidating, do remember they have your address - so may be better to take the hit.

Original Poster

lumoruk

VB1 you are my long lost brother. I was thinking the exact same thing yet … VB1 you are my long lost brother. I was thinking the exact same thing yet no one else said it. She should dump this low life of a boyfriend and get with you.


well they were supposed to be part of a xmas pressie for him so he didnt knw that i bought them until i went to his work and showed him i ad been ripped off, he is planning on goin dwn there after he finishes, the boy as txt me sayin he will refund me £20 quid i paid £200 for them wot a cheek

bargain buyer

well they were supposed to be part of a xmas pressie for him so he didnt … well they were supposed to be part of a xmas pressie for him so he didnt knw that i bought them until i went to his work and showed him i ad been ripped off, he is planning on goin dwn there after he finishes, the boy as txt me sayin he will refund me £20 quid i paid £200 for them wot a cheek



Maybe he missed a zero off his text? Or is that just wishful thinking? What have you done re the paypal dispute process then?

Banned

bargain buyer

well they were supposed to be part of a xmas pressie for him so he didnt … well they were supposed to be part of a xmas pressie for him so he didnt knw that i bought them until i went to his work and showed him i ad been ripped off, he is planning on goin dwn there after he finishes, the boy as txt me sayin he will refund me £20 quid i paid £200 for them wot a cheek



Hmm in that case I guess he's not as bad, unless he knew you were going. If he did.... gettttt outttttt 'o' therr.

Original Poster

Penny Saver

Maybe he missed a zero off his text? Or is that just wishful thinking? … Maybe he missed a zero off his text? Or is that just wishful thinking? What have you done re the paypal dispute process then?


ive opened a case through paypal item not as described but hopefully bf will be able to sort it out later. he is not happy with me at all lol, when you think ya doin something good for someone it all back fires

Banned

bargain buyer

ive opened a case through paypal item not as described but hopefully bf … ive opened a case through paypal item not as described but hopefully bf will be able to sort it out later. he is not happy with me at all lol, when you think ya doin something good for someone it all back fires



He'll be even less happy when you could have got all your money back and dumped the goods on the doorstep. But by not listening you have cost yourself £££ to package the wheels up and courier fees to post them.

Why did you not just open an item not recieved? Now you have to go through the whole hassle of proving you have not switched the wheels, which is possible as the seller can argue you picked them up, approved them on inspection and have not returned the ones he listed or photgraphed.

WHYYYYYYYY did you not listen to me or Boothy you could be down the whole lot!

I do love it when people come on here with eBay horror stories and then blindly ignore all of the correct advice!

tinkerbell28

He'll be even less happy when you could have got all your money back and … He'll be even less happy when you could have got all your money back and dumped the goods on the doorstep. But by not listening you have cost yourself £££ to package the wheels up and courier fees to post them.Why did you not just open an item not recieved? Now you have to go through the whole hassle of proving you have not switched the wheels, which is possible as the seller can argue you picked them up, approved them on inspection and have not returned the ones he listed or photgraphed.WHYYYYYYYY did you not listen to me or Boothy you could be down the whole lot!



Perhaps because the OP is an honest person, and is claiming for 'Item not as described' as they were not as described. I agree that leaving them on the doorstep and filing for INR would be the easiest thing, but some people just prefer to go about things the proper way.

No one can know what the seller is really like (OP has their reservations), if they get Paypal telling them the OP is claiming for non-receipt, who knows what grief the OP might get, seeing as they'll have her address.

This way, yeah she's get to pay to send them back, but at least she'll have prrof they've been returned, and should get the rest of her money back. Will just have to put it down as a lesson learned and take someone else with her next time picking an item up.
Edited by: "midlandscomics" 16th Nov 2010

Banned

OOOooooops

Banned

Being honest has nothing to do with it, if she gave the good back they'd have been on an even keel. So no-one ends up worse of than where they started. Not like she was told to get a refund and KEEP the goods.

She has left herself WIDE OPEN to being ripped off for the whole amount if the seller argues she approved the goods on pick up and has not returned the ones she picked up or he listed. Very silly. In this case going the official route may not pay she could have done an INR and returned them with a clear conscience.

Sloth/Mod

tinkerbell28

Being honest has nothing to do with it, if she gave the good back they'd … Being honest has nothing to do with it, if she gave the good back they'd have been on an even keel. So no-one ends up worse of than where they started. Not like she was told to get a refund and KEEP the goods.She has left herself WIDE OPEN to being ripped off for the whole amount if the seller argues she approved the goods on pick up and has not returned the ones she picked up or he listed. Very silly. In this case going the official route may not pay she could have done an INR and returned them with a clear conscience.



You are a bad, bad lady. What if someone nicked them off the sellers doorstep?

And if all else fails..............there is big rick. X)

Banned

Syzable

You are a bad, bad lady. What if someone nicked them off the sellers … You are a bad, bad lady. What if someone nicked them off the sellers doorstep? :DAnd if all else fails..............there is big rick. X)



They should have answerd their phone X) I am ruining their business now, what have I become

Yeah contract the collection out to Big Rick. X)

tinkerbell28

Being honest has nothing to do with it, if she gave the good back they'd … Being honest has nothing to do with it, if she gave the good back they'd have been on an even keel. So no-one ends up worse of than where they started. Not like she was told to get a refund and KEEP the goods.She has left herself WIDE OPEN to being ripped off for the whole amount if the seller argues she approved the goods on pick up and has not returned the ones she picked up or he listed. Very silly. In this case going the official route may not pay she could have done an INR and returned them with a clear conscience.



oO Of course it does. You and Boothy were telling her to claim for item not received and then dump them on their doorstep. She collected them face-to-face - don't you think the seller is going to be a bit **** off if she does that? The tyres and as described, so she's well within her rights to claim for that, and it would be the honest reason for a PP claim.

Trying to pull a fast one on the seller wouldn't necessarily leave the buyer with a clear conscience imo.

Like they say, honesty isn't always the best policy, but some people would rather go about things the proper way. At least the seller let her pay via PP when collecting, and didn't make her pay cash in hand X)

Sloth/Mod

tinkerbell28

They should have answerd their phone X) I am ruining their business now, … They should have answerd their phone X) I am ruining their business now, what have I become :pYeah contract the collection out to Big Rick. X)



You have become me. X)
Edited by: "Syzable" 16th Nov 2010

I'm surprised the seller took Paypal,I only take cash when buyer collecting.

Banned

midlandscomics

oO Of course it does. You and Boothy were telling her to claim for item … oO Of course it does. You and Boothy were telling her to claim for item not received and then dump them on their doorstep. She collected them face-to-face - don't you think the seller is going to be a bit **** off if she does that? The tyres and as described, so she's well within her rights to claim for that, and it would be the honest reason for a PP claim.Trying to pull a fast one on the seller wouldn't necessarily leave the buyer with a clear conscience imo. Like they say, honesty isn't always the best policy, but some people would rather go about things the proper way. At least the seller let her pay via PP when collecting, and didn't make her pay cash in hand X)



Easy to say what you'd do when it's not you who maybe £230 odd down. She has made a massive mistake. The seller does not sound the most honest of people so it would be easy for them to kick up a stink and argue the SNAD. Op picked them up and took them away, so she accepted the goods in the condition were in, she can't argue she did not know what condition they were in when she took them. He can then say she hasn't returned the ones she picked up, she has lost the whole amount, and the scammer wins all for doing it the correct way under a technicality.

She should have just returned the goods to seller, got a full refund as she would have been telling the truth, she wouldn't have the items as she refused to accept them on inspection. Seller wouldn't not send them out to her. So they would still have the goods and the money, they'd have to send one.

Sy you are a badddddddddd man and influence X)


Edited by: "tinkerbell28" 16th Nov 2010

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