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    Ebay Help - Item not as described

    He's asked me to send it to him and when he receives it he gets a refund is this fine?
    I've made a dispute then its been escalated to a claim?
    What should I do?
    He's happy to offer full refund?

    17 Comments

    Banned

    whatever you do do not close the claim, if you have escualted it to a claim i am assuming paypal have asked you to return the item?

    yes,refund upon receipt of goods is normal,make sure you use recorded delivery at least


    keep dispute open until all is sorted though

    Banned

    Return, give tracking to paypal and you will get refund, let it run it's course and don't close.

    Original Poster

    sassie;8301017

    whatever you do do not close the claim, if you have escualted it to a … whatever you do do not close the claim, if you have escualted it to a claim i am assuming paypal have asked you to return the item?



    They didn't he hasn't replied in the dispute he's just sent messages on ebay :x

    boothy;8301020

    yes,refund upon receipt of goods is normal,make sure you use recorded … yes,refund upon receipt of goods is normal,make sure you use recorded delivery at leastkeep dispute open until all is sorted though



    I'll be doing special delivery as its over £39

    @tinkerbell
    Thank you tinkerbell. Will post tomorrow then and leave the claim on yeh?

    Banned

    Met-Cast;8301071

    They didn't he hasn't replied in the dispute he's just sent messages on … They didn't he hasn't replied in the dispute he's just sent messages on ebay :x



    he should be communicating via paypals dispute

    Here's what i usually did
    If the item is any good, I make over the item (fix, clean, whatever) and resell. You *may* get profit (I usually did).
    Return will only leave you out of pocket for delivery

    Banned

    Met-Cast;8301071

    They didn't he hasn't replied in the dispute he's just sent messages on … They didn't he hasn't replied in the dispute he's just sent messages on ebay :xI'll be doing special delivery as its over £39 :[email protected] you tinkerbell. Will post tomorrow then and leave the claim on yeh?



    Hold on he has not replied through the pp dispute? He should have done, don't send until it has been offered through the pp resolution centre.

    Banned

    Follow The Guidelines On The Respective Site

    That Is What They Are There For

    or

    close the dispute and send back via carrier pigeon

    doesnt ebay take control over disputes now and not paypal?

    Banned

    n1ttygr1tty;8301205

    doesnt ebay take control over disputes now and not paypal?



    Not always no, it's either or, principle is basically the same though.

    Original Poster

    sassie;8301076

    he should be communicating via paypals dispute



    I've asked him to many times he doesn't listen!
    What should he put in there now?

    tinkerbell28;8301099

    Hold on he has not replied through the pp dispute? He should have done, … Hold on he has not replied through the pp dispute? He should have done, don't send until it has been offered through the pp resolution centre.



    No he hasn't.
    Its now a claim what should I do?

    Banned

    Met-Cast;8301545

    I've asked him to many times he doesn't listen!What should he put in … I've asked him to many times he doesn't listen!What should he put in there now?No he hasn't.Its now a claim what should I do?



    Let pp tell you, they will in due course:thumbsup:

    Original Poster

    tinkerbell28;8301561

    Let pp tell you, they will in due course:thumbsup:



    But that will take long!
    It says awaiting seller's response

    Banned

    Met-Cast;8301573

    But that will take long!It says awaiting seller's response



    He should be replying through pp then it's his fault. Just say pp rule against you, he will then have cash/item. Or he gives you grief.

    With SNADS you are best returning when pp tell you to and respond with tracking really:thumbsup:

    Original Poster

    tinkerbell28;8301683

    He should be replying through pp then it's his fault. Just say pp rule … He should be replying through pp then it's his fault. Just say pp rule against you, he will then have cash/item. Or he gives you grief.With SNADS you are best returning when pp tell you to and respond with tracking really:thumbsup:



    Yeah I will do that.
    I asked him to reply to paypal and he's done that now.
    It says paypal will contact me by the 4th of may :??

    Banned

    Met-Cast;8301715

    Yeah I will do that.I asked him to reply to paypal and he's done that … Yeah I will do that.I asked him to reply to paypal and he's done that now.It says paypal will contact me by the 4th of may :??



    Yeah it should be quicker:thumbsup:

    Original Poster

    tinkerbell28;8301722

    Yeah it should be quicker:thumbsup:



    How quicker?
    As this is an item that needs replacing (sending then buying another) asap! lool.
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