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ebay help - never been in this situ before?

18
Found 1st Feb 2011
Sold an Item the other day. value around £200.

sent item yesterday. got an email from the ebayer saying 'address is incorrect, it is my old address please dont send'

too late i'd already sent it.

30 minutes later i get a call from UK mail advising that the package was refused at the address (luckily) and i have to get parcelmonkey to return it. Fair enough.

I wont get refunded for that attempted delivery obviously. So.. Will ebay make me pay for the delivery again or do I re-charge the buyer? I'd refuse to pay for it myself anyway.. I'd rather refund minus postage..
May seem silly but im confused sorta..

18 Comments

do not repost to an alternative address even if buyer repays for extra postage as you wont be covered

If the address was the address associated with the paypal account then it is up to the buyer to refund you the cost and it would also be risky to send to another address as you would not be covered by paypal,

Original Poster

tonyg1962

If the address was the address associated with the paypal account then it … If the address was the address associated with the paypal account then it is up to the buyer to refund you the cost and it would also be risky to send to another address as you would not be covered by paypal,

I sent to the address on ebay.

Paypal address was different (confirmed/unconfirmed address doesnt matter these days)
His paypal address was confirmed however.

refund his payment,less the postage costs and tell him to repay using the correct postage address

Original Poster

grabbit

refund his payment,less the postage costs and tell him to repay using the … refund his payment,less the postage costs and tell him to repay using the correct postage address

his paypal address was confirmed but i sent to ebay address. his paypal is his NEW address his ebay was his OLD.

So even still if i send to his paypal address its confirmed.

Up to you really, how much do you value selling the item and possability of neg feedback?

Original Poster

aircanman

Up to you really, how much do you value selling the item and possability … Up to you really, how much do you value selling the item and possability of neg feedback?

neg doesnt bother me to be fair lol. i just want to get it all sorted.

t0mm

his paypal address was confirmed but i sent to ebay address. his paypal … his paypal address was confirmed but i sent to ebay address. his paypal is his NEW address his ebay was his OLD.So even still if i send to his paypal address its confirmed.



Should always send to Paypal address. As this is the address of the payment and should offer you more protection, if they decided to open a dispute

t0mm

his paypal address was confirmed but i sent to ebay address. his paypal … his paypal address was confirmed but i sent to ebay address. his paypal is his NEW address his ebay was his OLD.So even still if i send to his paypal address its confirmed.



Ahh,that's different then,I'm afraid this is your loss,you should have sent to the confirmed paypal addy

anthonyt

Should always send to Paypal address. As this is the address of the … Should always send to Paypal address. As this is the address of the payment and should offer you more protection, if they decided to open a dispute



Yep you only get paypals seller protection if you send to the address on paypal.

You could message the buyer and say you want them to pay the postage but to be fair it was your mistake not theirs so you should cover the cost.

Original Poster

Emzy81

Yep you only get paypals seller protection if you send to the address on … Yep you only get paypals seller protection if you send to the address on paypal.You could message the buyer and say you want them to pay the postage but to be fair it was your mistake not theirs so you should cover the cost.

dont see how its my fault even when theyve admitted its their fault. lol...

Original Poster

grabbit

Ahh,that's different then,I'm afraid this is your loss,you should have … Ahh,that's different then,I'm afraid this is your loss,you should have sent to the confirmed paypal addy

it isnt a loss cause the parcels at the depot lol

Ive got to admit that whenever i sell on ebay i use the address on ebay from the details tab, it never occurred to me that paypal might have a different address. But then again i know of people that have paid for someone elses item with their paypal. Will defo check both ebay and paypal addresses in future.
Hope you get it sorted either way.

t0mm

it isnt a loss cause the parcels at the depot lol



Yes,and it's coming back to you and then you will have to pay for new delivery

Banned

grabbit

Yes,and it's coming back to you and then you will have to pay for new … Yes,and it's coming back to you and then you will have to pay for new delivery



He sent to the ebay address, buyer should pay for redelivery.
OP just send a message asking, if they refuse just refund minus postage.

colinsunderland

He sent to the ebay address, buyer should pay for redelivery.OP just send … He sent to the ebay address, buyer should pay for redelivery.OP just send a message asking, if they refuse just refund minus postage.



Yes but you should always send to the paypal address, if the buyer opens a dispute they will win.

I thought you had to use the paypal address if they paid through paypal. I don't think you are covered if you don't.

Original Poster

Tenacioust123

I thought you had to use the paypal address if they paid through paypal. … I thought you had to use the paypal address if they paid through paypal. I don't think you are covered if you don't.

Buyers already admitted through paypal its their mistake so i'd just email them with that message....

thanks anyway colin. thats what all i need. thanks.

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