ebay help please....

sold a pair of skate shoes on ebay-didnt realise they were ladies though-didnt even there were such a thing-yeer tryed to be helpfull as possible sorting it-refunded in full and was polite-yeer the ebay user left good feedback but earlier today changed it to negative when they know this was a genuine mistake
should i leave negative feedback?-this is my first negative
any advise would be great
cheers

23 Comments

starsparkle2311;4829973

leave negative, but explain why!



+ 1 explain why, unreaonable buyer...genuine error etc

as a seller you cant leave a negative.

starsparkle2311;4829973

leave negative, but explain why!



Sellers can't.

Didn't know you could change your feedback?!?!?!??!
Def leave neg and explain why

Titchimp;4830001

Sellers can't.



oh yeh they changed it and you cant anymore

reply to the feedback adn explain what happenned briefly..error, refunded etc

Well if you sold them and gave a pic and size it his fault he bought them. Yes nothing you can do now apart from name and shame to save one of us guys from dealing with them

just take it on the chin

ive got almost 900 feedbacks and 3 negative from buyers who didnt even contact me with there problem before leaving a negative. You will get these ppl out to ruin your rep just take it on the chin

From ebay:

Resolving Feedback Disputes
To maintain the integrity of the Feedback system, Feedback left for a member generally becomes a permanent part of that member's record. We don’t censor these opinions or investigate comments for accuracy.

Only buyers can leave negative or neutral Feedback, which substantially reduces the chances of unfair feedback for all members.

However, there can be times when you’re unhappy with Feedback you receive. If you find yourself in a disagreement with one of your trading partners over Feedback you receive, you have a few options to resolve the situation:

Reply to Feedback received: Share your side of the story by responding to a comment that has been left for you. Your response is shown directly below the comment left by the other member. Reply to Feedback you have received.

thing-yeer
polite-yeer

whats that about?

Original Poster

feedback says:
Unpleasent experience - not mens shoes & I paid for their mistake
refunded them in full though-cant i exsplain to ebay or something

JACKIT99;4830048

feedback says:Unpleasent experience - not mens shoes & I paid for their … feedback says:Unpleasent experience - not mens shoes & I paid for their mistakerefunded them in full though-cant i exsplain to ebay or something



no you cant...follow up it with reasons etc, completely untrustworthy buyer etc

Original Poster

buyer is not responding to my email from earlier
sow what can i do if you can no longer leave negative as a seller

JACKIT99;4830195

buyer is not responding to my email from earliersow what can i do if you … buyer is not responding to my email from earliersow what can i do if you can no longer leave negative as a seller



Nothing at all.

Syzable;4830207

Nothing at all.



Thats not entirely true.

few things you can do is.....

1. If what the buyer said in the neg comment you feel makes you a 'less trustworthy person' then you can do a defamatory claim which if ebay accept will remove there comments but leave the neg remaining.

2. You can file a feedback revision form which lets the buyer revise what they have written. (obviously i suggest you contact the buyer and im sure you can come to an agreement, ie... refund the buyer any postage costs they incur while returning the item..ect)

3. You can do a follow up comment on the neg they left explaining your side of the story.

Hope thats helped. Otherwise really you sent off ladies shoes which were not advertised correctly. Buyer has every right to neg you but as a buyer they should be fair and contact the seller to mutually agree to cancel the deal and refund all monies owed..ect.

But the buyer negged them for not selling as described..........which in eBays view is fair so nothing will be done. (unless it's defamatory and then they remove comments but leave the neg)

I think a seller not allowed to leave a neg is stupid.

I think sellers should be allowed to neg non paying buyers or timewasters.

Original Poster

J4GG4;4830523

I think a seller not allowed to leave a neg is stupid.I think sellers … I think a seller not allowed to leave a neg is stupid.I think sellers should be allowed to neg non paying buyers or timewasters.


yeer new ebay rules are so dumb

JACKIT99;4830547

yeer new ebay rules are so dumb




yep!

If you refunded in full your most likely dealing with a horrible person so not much you can do, I never leave a negative unless I really feel its necessary.
Unfortunately a lot of people now know sellers cant neg so will leave a neg for the sake of it.
Ebays getting far to much hassle buying & selling anymore, had a buyer whinge they changed there mind not long ago & forced me to take the item back with threats so ended up postage & fees out of pocket for something that wasn't my fault.

Original Poster

Jumpingphil;4831001

I didn't understand that either. :?


yeer me neither

JACKIT99;4831306

yeer me neither



:lol:

Original Poster

so what should i do ????/
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