EBAY help please!

Hi, Please can anyone advise me? My mum has posted an item which I have sold on Ebay for me, unfortunately she posted 2nd class, not 1st which the buyer has paid. Obviously I will email and apologise but how do I go about refunding him the difference?

Thanks for any advice!

6 Comments

E-mail him asking for his paypal address

I'd wait and see if the buyer notice first before sending an email.

Just go into paypal and look for their payment and about halfway down the page is should say something like "partial refund" and click on that and enter whatever amaount you want to refund and you can put a note to say why the refund then the buyer will get it straight back into their account.

As spriggan says you could wait until the buyer receives the goods or you could do it before hand it's upto you, anything I have overcharged I just send back straight away as saves any messing

NFS;5507777

Just go into paypal and look for their payment and about halfway down the … Just go into paypal and look for their payment and about halfway down the page is should say something like "partial refund" and click on that and enter whatever amaount you want to refund and you can put a note to say why the refund then the buyer will get it straight back into their account.As spriggan says you could wait until the buyer receives the goods or you could do it before hand it's upto you, anything I have overcharged I just send back straight away as saves any messing



+1 from me, do it without being asked though!

Original Poster

Thanks all of you for your advice. I'm going to refund him the difference via pay pal now that I know I can do a partial refund via paypal. Rep added, thanks again.

RBW;5507937

Thanks all of you for your advice. I'm going to refund him the … Thanks all of you for your advice. I'm going to refund him the difference via pay pal now that I know I can do a partial refund via paypal. Rep added, thanks again.



im sure you will get brilliant feedback off him for that there has been loads of times where people have told me they posted 1st and it was posted 2nd it annoys me i never say anything tho its not really worth it for a few pence but for you to refund them without them asking is very kind of you :thumbsup:
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