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    Ebay help please?

    Hi, I sold a 360 on ebay that i had fixed with the x-clamp fix and the buyer emailed saying that it was freezing and wanted a replacement. He sent the 360 back and when i received it i noticed a loose washer inside the box. I opened the console and i noticed that he had opened it because there was a screw missing, 2 washers missing and he used white thermal paste, i used arctic silver 5. What i want to know is could i open a dispute with paypal and say that i never received it in the same condition that i sent it? Thanks for any help.

    57 Comments

    yeah i should think so after all if you returned something to a shop, in that condition, having opened and messed. Tyhen you wouldnt get your money back or replacement. Hes messed and bust it.

    probley wouldnt work because ebay always takes the buyers side but worth ago, was the the item sent back using a signed for service??/

    Original Poster

    cherishu2;7216903

    yeah i should think so after all if you returned something to a shop, in … yeah i should think so after all if you returned something to a shop, in that condition, having opened and messed. Tyhen you wouldnt get your money back or replacement. Hes messed and bust it.



    Hi, Thank you, thats what i thought but would it be a case of my word against his.

    Original Poster

    Big T 721;7216910

    probley wouldnt work because ebay always takes the buyers side but worth … probley wouldnt work because ebay always takes the buyers side but worth ago, was the the item sent back using a signed for service??/



    Hi, Yeh he used parcel force 48hr

    You need to file a police statement for attempted fraud, only then will paypal help you

    Original Poster

    osteosingh;7216926

    You need to file a police statement for attempted fraud, only then will … You need to file a police statement for attempted fraud, only then will paypal help you



    ok thank you

    mackenzie;7216911

    Hi, Thank you, thats what i thought but would it be a case of my word … Hi, Thank you, thats what i thought but would it be a case of my word against his.



    yes thats the problrem exactactly

    Original Poster

    Big T 721;7216945

    yes thats the problrem exactactly



    I don't know what to do now.

    I had a similar problem. A buyer bought a box set of DVDs and had them for two weeks. He complained to PayPal that they were all scratched (which they were not when I sent them as they were brand new). He returned them to me and they looked like he had rubbed all of the (6 DVDs) with wire wool. PayPal paid him back the money despite my offering proof that the set was new. I doubt if you will win either.

    Predikuesi;7216967

    I had a similar problem. A buyer bought a box set of DVDs and had them … I had a similar problem. A buyer bought a box set of DVDs and had them for two weeks. He complained to PayPal that they were all scratched (which they were not when I sent them as they were brand new). He returned them to me and they looked like he had rubbed all of the (6 DVDs) with wire wool. PayPal paid him back the money despite my offering proof that the set was new. I doubt if you will win either.



    thats awful we have no rights...

    mackenzie;7216956

    I don't know what to do now.


    tell the buyer you are contacting the police about it, most of these people give up once you mention police to them

    Original Poster

    Predikuesi;7216967

    I had a similar problem. A buyer bought a box set of DVDs and had them … I had a similar problem. A buyer bought a box set of DVDs and had them for two weeks. He complained to PayPal that they were all scratched (which they were not when I sent them as they were brand new). He returned them to me and they looked like he had rubbed all of the (6 DVDs) with wire wool. PayPal paid him back the money despite my offering proof that the set was new. I doubt if you will win either.



    Thats really bad....there are so many scammers on ebay.

    I might just tell the buyer that i'm not going to replace the console because he tampered with the first one and just give him a full refund. Has anyone got any advise as to what i should do next?

    Original Poster

    dataload;7217013

    tell the buyer you are contacting the police about it, most of these … tell the buyer you are contacting the police about it, most of these people give up once you mention police to them



    Would i get into trouble with ebay if i threaten him with the police?

    mackenzie;7217024

    Would i get into trouble with ebay if i threaten him with the police?



    why not play him at his own game and send the console back to him via tracked so you can prove to paypal you sent a *replacement*? :whistling:

    mackenzie;7217024

    Would i get into trouble with ebay if i threaten him with the police?



    you wont get in trouble with ebay as its your right-i would email him say you are reporting it today as you took pics before it was sent, so can show its condition. Are you sure its yours?

    mackenzie;7217024

    Would i get into trouble with ebay if i threaten him with the police?


    i doubt it, he's the one in the wrong anyway. or like suggested send it back to him.

    homerian;7217049

    why not play him at his own game and send the console back to him via … why not play him at his own game and send the console back to him via tracked so you can prove to paypal you sent a *replacement*? :whistling:



    i would love to know if this would work...like the empty box scam:whistling:

    mackenzie;7217024

    Would i get into trouble with ebay if i threaten him with the police?



    You won't get into trouble becaue it's not an idle threat, you have every right to report any case of lawbreaking. As dataload says; most scammers back down when you tell them you will take things further.
    Edit; plumberman's suggestion of saying you took pics prior to sending is good too

    Original Poster

    why not play him at his own game and send the console back to him via … why not play him at his own game and send the console back to him via tracked so you can prove to paypal you sent a *replacement*? :whistling:



    lol...i would but he would probably just open a dispute.

    Original Poster

    plumberman01;7217062

    you wont get in trouble with ebay as its your right-i would email him say … you wont get in trouble with ebay as its your right-i would email him say you are reporting it today as you took pics before it was sent, so can show its condition. Are you sure its yours?



    thanks...thats a good idea

    dataload;7217068

    i doubt it, he's the one in the wrong anyway. or like suggested send it … i doubt it, he's the one in the wrong anyway. or like suggested send it back to him.



    Thank you....i was considering sending the same one back

    nat66;7217078

    You won't get into trouble becaue it's not an idle threat, you have every … You won't get into trouble becaue it's not an idle threat, you have every right to report any case of lawbreaking. As dataload says; most scammers back down when you tell them you will take things further.Edit; plumberman's suggestion of saying you took pics prior to sending is good too



    Thank you....i might contact paypal later and see what they have to say about it.

    He was expecting me to send him the replacement today....he's going to have a big shock lol

    mackenzie;7217225

    [QUOTE=homerian;7217049]why not play him at his own game and send the … [QUOTE=homerian;7217049]why not play him at his own game and send the console back to him via tracked so you can prove to paypal you sent a *replacement*? :whistling:[/QUOTElol...i would but he would probably just open a dispute.



    then he would still have to send it back to you again under a 'not as described' dispute which he would have to pay for again, would be suprised if he would fork out for the courier cost AGAIN

    yeh i wouldnt send anothe or the same one again...i would tell him you got pics showing the model number etc and it was not tampered with prior to sending, and that its in police hands later today. See what he says? I had one lady told me she had a damaged item and named 3 faults then when i questioned each fault they vanished til she had one fault(she said glue on the item but it was the type that just comes off as its dripped in manufacturing)-i knew she was chancing a part refund so i asked her to return it and i never heard another thing...not even a neg. Call his bluff?

    Original Poster

    homerian;7217254

    [QUOTE=mackenzie;7217225]then he would still have to send it back to you … [QUOTE=mackenzie;7217225]then he would still have to send it back to you again under a 'not as described' dispute which he would have to pay for again, would be suprised if he would fork out for the courier cost AGAIN



    Paypal would probably make me refund his postage as well lol

    plumberman01;7217304

    yeh i wouldnt send anothe or the same one again...i would tell him you … yeh i wouldnt send anothe or the same one again...i would tell him you got pics showing the model number etc and it was not tampered with prior to sending, and that its in police hands later today. See what he says? I had one lady told me she had a damaged item and named 3 faults then when i questioned each fault they vanished til she had one fault(she said glue on the item but it was the type that just comes off as its dripped in manufacturing)-i knew she was chancing a part refund so i asked her to return it and i never heard another thing...not even a neg. Call his bluff?



    Thank you for your help...i'll be back on later to let everyone know how i get on.

    Thanks everyone for your advise :thumbsup:

    mackenzie;7217351

    [QUOTE=homerian;7217254]Paypal would probably make me refund his postage … [QUOTE=homerian;7217254]Paypal would probably make me refund his postage as well lol



    Paypal dont make you refund the buyers return postage costs, thats why he will probably think twice about having to send it back to you AGAIN as he wont get that back so he will be even more out of pocket.

    Good luck with it anyways. :thumbsup:

    i would maybe offer him a part refund if he starts being funny, i wouldnt give him all his money back if hes tampered with it, ebay is getting worse and worse these days, to many people trying to rip sellers off its annoying as it use to be an ok place to sell things, now you cant charge postage on certain things and sellers cant leave negative which is daft as then you cant let other sellers know what the buyer is like.

    Original Poster

    homerian;7217724

    [QUOTE=mackenzie;7217351]Paypal dont make you refund the buyers return … [QUOTE=mackenzie;7217351]Paypal dont make you refund the buyers return postage costs, thats why he will probably think twice about having to send it back to you AGAIN as he wont get that back so he will be even more out of pocket.Good luck with it anyways. :thumbsup:



    Thank you :thumbsup:

    pink-ka;7217924

    i would maybe offer him a part refund if he starts being funny, i wouldnt … i would maybe offer him a part refund if he starts being funny, i wouldnt give him all his money back if hes tampered with it, ebay is getting worse and worse these days, to many people trying to rip sellers off its annoying as it use to be an ok place to sell things, now you cant charge postage on certain things and sellers cant leave negative which is daft as then you cant let other sellers know what the buyer is like.



    I was considering a part refund.....what would be a reasonable amount to offer. He paid £50 incl delivery. I emailed paypal and this is the email they sent me.

    I have reviewed your account and I can advise you that on the 20/11/09 you
    received a payment for £50.00 from buyer****** This payment
    has completed and the transaction has not been refunded to the buyer. I can
    advise you that with PayPal if you are sending a customer out a new item
    that you refund the original payment and they send you a new payment before
    you send them a replacement. The reason for this is on PayPal if the buyer
    has an issue with an item we ask them to open up a buyer dispute, if the
    dispute is found in there favour and they return the item they are only
    then refunded. If the item you receive back is then different as is the
    case here you can appeal the decision with PayPal. As no buyer dispute has
    been opened however we cannot follow this process.

    I would advise you to try and communicate with the buyer directly in
    relation to this issue.

    Banned

    This is not a partial refund scam, otherwise he would not have sent it back, so don't partial refund as he can just open a dispute for the whole amount. Is it your console he sent back?

    Original Poster

    tinkerbell28;7223557

    This is not a partial refund scam, otherwise he would not have sent it … This is not a partial refund scam, otherwise he would not have sent it back, so don't partial refund as he can just open a dispute for the whole amount. Is it your console he sent back?



    Hi, Yeh it's my console.

    Original Poster

    tinkerbell28;7223557

    This is not a partial refund scam, otherwise he would not have sent it … This is not a partial refund scam, otherwise he would not have sent it back, so don't partial refund as he can just open a dispute for the whole amount. Is it your console he sent back?



    Hi tinks....have you got any advise as to what i should do?

    Original Poster

    Help please....the buyer has just asked why i haven't sent the replacement. I don't want to send him a replacement because he tampered with the last one and i don't want to give him a full refund. What should i do?

    Look just refund him get him off your back forget about it and move on its Christmas and you don't want this idiot on your back.

    Original Poster

    waterloo;7233623

    Look just refund him get him off your back forget about it and move on … Look just refund him get him off your back forget about it and move on its Christmas and you don't want this idiot on your back.



    Hi, I was going to give him a refund....but why should i be stuck with a faulty console. He could of damaged it beyond repair.

    Banned

    mackenzie;7225946

    Hi tinks....have you got any advise as to what i should do?



    You can refuse outright to exchange it and see if he takes it to dispute argue your point, he may not if he knows, you know it's been tampered with, it's what I would do.

    Original Poster

    tinkerbell28;7233704

    You can refuse outright to exchange it and see if he takes it to dispute … You can refuse outright to exchange it and see if he takes it to dispute argue your point, he may not if he knows, you know it's been tampered with, it's what I would do.



    Thank you tinkerbell28 :thumbsup:

    mackenzie;7233665

    Hi, I was going to give him a refund....but why should i be stuck with a … Hi, I was going to give him a refund....but why should i be stuck with a faulty console. He could of damaged it beyond repair.

    i know but what can you do i agree its B******* Look if you don't mind a bit of agg then go with paypal/ebay to sort it out. Have you asked him about the opening it up ? Is it the same console serial number ?

    Has the buyer left you any feedback yet ?

    Original Poster

    waterloo;7233730

    i know but what can you do i agree its B******* Look if you don't mind a … i know but what can you do i agree its B******* Look if you don't mind a bit of agg then go with paypal/ebay to sort it out. Have you asked him about the opening it up ? Is it the same console serial number ?



    Yeh it's the same serial number. I've just received an email from him....

    Oh dont worry about that. i have a custom halo edition case which went on as soon as i got it. the bolts on the bottom you added have just been tightened to save the time of sending you the console back because of the freezing issue. All should be in order though? I dont understand the problem.?

    Original Poster

    zermattbusby;7233765

    Has the buyer left you any feedback yet ?



    Yeh

    Edit - I just double checked and i thought he did but he hasn't

    mackenzie;7233919

    Yeh it's the same serial number. I've just received an email from … Yeh it's the same serial number. I've just received an email from him....Oh dont worry about that. i have a custom halo edition case which went on as soon as i got it. the bolts on the bottom you added have just been tightened to save the time of sending you the console back because of the freezing issue. All should be in order though? I dont understand the problem.?



    so he has just admitted to tampering with it. send it back to him and if he does a dispute send a copy of the email to paypal. he damaged it whilst transferring the casing

    Original Poster

    homerian;7234128

    so he has just admitted to tampering with it. send it back to him and if … so he has just admitted to tampering with it. send it back to him and if he does a dispute send a copy of the email to paypal. he damaged it whilst transferring the casing



    Hi, Thank you....he's just sent another email saying that he attempted to repair it. I'll send it back tomorrow :thumbsup:

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