Ebay Help too - One for Dino i think

Hi all,

A fortnight ago i advertised an item on Ebay but i made a mistake in the listing (teach me to do it late at night) and i was meant to offer a percentage to charity. This is stated in the listing but didn't realise i was meant to actually sign up to the charity site. Doh!! Anyway i was subsequently suspended for 14 days (from the 19th April) and as the 14 days have passed, i replied to the emails (a couple of times now) but i have had no reply. Shouldn't i at least get one of their confirmation emails or how long does reinstating an account actually take?

Thanks for any advice.

Edit: Meant to add, i included all the info they wanted such as address, telephone number etc.

17 Comments

Reinstalling your account can take 48 hrs.
Did you fax the info to them or email it? If you sent it as an attachment it will not be opened.

Original Poster

I just replied to the email from them as requested. I was getting worried as usually i get a response letting me know things will be dealt with. I included the "declaration" that they asked for including all the relevant details they wanted.

Reddwarfposse5

I just replied to the email from them as requested. I was getting worried … I just replied to the email from them as requested. I was getting worried as usually i get a response letting me know things will be dealt with. I included the "declaration" that they asked for including all the relevant details they wanted.



It may be quicker faxing the info they require if you can.
Have you been suspended before?

Original Poster

dinosteveus

It may be quicker faxing the info they require if you can.Have you been … It may be quicker faxing the info they require if you can.Have you been suspended before?



No this is the first time. Thanks for the advice - i'll look up the fax number and maybe fax them the details. I didn't realise i could do this. I'm only bothered as i have some stuff to sell :thumbsup:

Reddwarfposse5

No this is the first time. Thanks for the advice - i'll look up the fax … No this is the first time. Thanks for the advice - i'll look up the fax number and maybe fax them the details. I didn't realise i could do this. I'm only bothered as i have some stuff to sell :thumbsup:


The fax number should be on the suspension email you received from them. If it isn't I'll find it for you later.

Original Poster

dinosteveus

The fax number should be on the suspension email you received from them. … The fax number should be on the suspension email you received from them. If it isn't I'll find it for you later.



Brilliant!. I'll look tomorrow as it's my work's email address i use. Thanks again!

Original Poster

Ok i just got the following email from them which has nothing to do with my suspension:

Hello Steven,

Thank you for sending us the information we requested.

I'm pleased to let you know that your account has been reinstated
following your suspension for shill bidding.

If you haven't already done so, please complete our online Shill Bidding
tutorial. You'll be asked to take it the next time you sign in to your
eBay account. All buying and selling activities on your account will
remain restricted until you have completed this tutorial.

Thank you for complying with our rules for account reinstatement. I hope
your future experiences on eBay are pleasant and successful.

Kind regards,

Keith Underwood
eBay Trust & Safety

Anyway did the survey and no change so will wait for tomorrow and see if it clears. It's not coming up as "no longer a registered user" so that's a start. Thanks for all the help.

Reddwarfposse5

Ok i just got the following email from them which has nothing to do with … Ok i just got the following email from them which has nothing to do with my suspension:Hello Steven, Thank you for sending us the information we requested. I'm pleased to let you know that your account has been reinstated following your suspension for shill bidding. If you haven't already done so, please complete our online Shill Bidding tutorial. You'll be asked to take it the next time you sign in to your eBay account. All buying and selling activities on your account will remain restricted until you have completed this tutorial. Thank you for complying with our rules for account reinstatement. I hope your future experiences on eBay are pleasant and successful. Kind regards, Keith Underwood eBay Trust & Safety Anyway did the survey and no change so will wait for tomorrow and see if it clears. It's not coming up as "no longer a registered user" so that's a start. Thanks for all the help.



Shill Bidding??
What's that got to do with not signing up to MissionFish?

Original Poster

dinosteveus

Shill Bidding??What's that got to do with not signing up to MissionFish?



I have absolutely no idea. I've double checked the initial email i got just in case i missed something but i'm at a loss. Will leave it a day or so and see what happens. My account still comes up with the original alert (about the charity thing) but my account seems to be open. I won't touch it for a bit and see what happnens. Very strange :?

eBay can be very heavy handed, to the point of threatening people and so this doesn't surprise me I'm afraid

Original Poster

Koopa

eBay can be very heavy handed, to the point of threatening people and so … eBay can be very heavy handed, to the point of threatening people and so this doesn't surprise me I'm afraid



Well let's hope it all settles down quickly :thumbsup:

Reddwarfposse5

I have absolutely no idea. I've double checked the initial email i got … I have absolutely no idea. I've double checked the initial email i got just in case i missed something but i'm at a loss. Will leave it a day or so and see what happens. My account still comes up with the original alert (about the charity thing) but my account seems to be open. I won't touch it for a bit and see what happnens. Very strange :?


I would contact 'Live Help' and check that the suspension was for not having MissionFish on your item and not for shill bidding.
If you can access your ebay account that should be the end of it.

Original Poster

dinosteveus

I would contact 'Live Help' and check that the suspension was for not … I would contact 'Live Help' and check that the suspension was for not having MissionFish on your item and not for shill bidding.If you can access your ebay account that should be the end of it.



Ok will try that tomorrow. Thanks again :thumbsup:

Reddwarfposse5

Ok will try that tomorrow. Thanks again :thumbsup:


You're welcome and good luck. :thumbsup: :thumbsup:

Original Poster

dinosteveus

I would contact 'Live Help' and check that the suspension was for not … I would contact 'Live Help' and check that the suspension was for not having MissionFish on your item and not for shill bidding.If you can access your ebay account that should be the end of it.



Sorry Dino,
Do you know what the link to live help is? I'm still getting this alert when i sign in and cant seem to find a live help link.
Thanks:)

Reddwarfposse5

Sorry Dino,Do you know what the link to live help is? I'm still getting … Sorry Dino,Do you know what the link to live help is? I'm still getting this alert when i sign in and cant seem to find a live help link.Thanks:)



[SIZE=2][COLOR=#ff0000]EBAY LIVEHELP[/COLOR][/SIZE]
]http//se…391

Original Poster

[SIZE=2]Cheers again.[/SIZE]
[SIZE=2][/SIZE]
[SIZE=2]Currently offline so will check later. Managed to advertise some stuff for sale so account seems to be working, it's just that damn alert lol.[/SIZE]
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