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    ebay help, trainers sold now buyer complains

    sold two pairs of adidas stan smith trainers, (seperate listings) both uk size 11 on tags, both sold to two seperate ebayers

    2 weeks later i get the following email from the buyer of one pair of the trainers (bare in mind the other pair sold has been received and positive feedback left)

    hello,
    I recently brought the Adidas Stan Smith trainers
    from yourself and stated on the e-bay page and by
    yourself that they were size 11.
    I my self am size 11 and the trainers were way to
    small to be size 11 my dad tried them on and they
    fitted him the problem is he is size 8 so there is
    no way possible they could be size 11.
    so the e-bay page gave incorrect and misleading
    information, I would like to resolve this problem
    due to the fact that I paid good money for them,
    abiding by the information given by yourself.
    so I would like to resolve this by a refund or in
    a convenient way for the both of us other wise I
    have no option but to contact e-bay obviously
    nether of us would like it to come to this so I
    will look forward to your reply within the next 24
    hours.
    thank you
    Glyn

    to which i replied

    please 1st off do do not say i provided incorrect or misleading information, as they state size 11 on the trainer so they was listed as size 11 i could hardly try them on first before sending could i for hygiene reason's also i sold two pairs of adidas that day both from the same shop the other customer has left be positive feedback and they was also a size 11, also can i ask why its taken over 14 days to contact me and let me no ? i do how ever understand that adidas can sometimes fit small as i myself suffer this problem, you state a refund or in a way conveniant for both of us is that stating you wish to ask for a part refund ?, i myself have contacted ebay to see where i stand but feel free to do the same. i always try to be 100% honest in my listing's but obviously you must understand i cannot say if an item will or wont fit a person over the internet i listed the item with the information i had in front of me

    he has now replied

    hi,
    I can firstly agree to your statement which the
    sizing of Adidas trainers can be different to what
    stated I myself do suffer from having the problem
    with many of brands such as Adidas but how ever
    they are no where near size 11 like I said I got
    my dad to try them on who is a size 8 and they
    fitted him but they are not his style of shoe so
    they are not any good. I can appreciate that you
    went by the size stated within the trainer I
    personally would have done the same thing.
    the reason of me not being able to contact you is
    because I myself have been on holiday and they
    were a gift for me when I arrived home so as you
    can appreciate none of my family were able to try
    the trainers due to them being a smaller shoe size
    so they could not know if they were size 11, they
    to went by what the size stated in the shoe said.
    and due to me being away at the time of purchase I
    was incapable of trying them on.

    as I said earlier hopefully this can be resolved I
    look forward to your reply
    Glyn

    i called ebay who said let them make a claim and then state your case as they cannot from there end see what more i could of said in the listing

    what would you do ?

    17 Comments

    ask him to return them and then refund him,paypal will side with him everytime if he opens a dispute

    tell em where to go

    There is a huge difference between 8 & 11 , email the other buyer and ask him if they fitted ok

    Original Poster

    boothy what about the fact he has 1) had the trainers 2 weeks and 2) allowed his father to try them on surely thats not on, thats two people's toe jam in a new pair of trainers so they cant even be re-sold

    Dub1;8852168

    boothy what about the fact he has 1) had the trainers 2 weeks and 2) … boothy what about the fact he has 1) had the trainers 2 weeks and 2) allowed his father to try them on surely thats not on, thats two people's toe jam in a new pair of trainers so they cant even be re-sold



    You try shoes on in a shop nothing wrong with trying them on

    Original Poster

    have done he said they was spot on but really that dont matter as i said in my reply to him everyone different size 11 reebok dont fit me yet nike and adidas do, i geuss its down to the person

    deanos;8852165

    There is a huge difference between 8 & 11 , email the other buyer and ask … There is a huge difference between 8 & 11 , email the other buyer and ask him if they fitted ok

    i would ask for the trainers to be returned and offer a 60% refund as they have been worn

    more like hes wore them on holiday and has no use for them now

    Usually you go up or down a size no way do you go down 3 sizes , if they fit the other guy ok then i think hes pulling a fast one IMO

    Original Poster

    when you go into a shop surely only you yourself try the trainers on you dont surely ask your family to try them on also lol if they dont fit you take them back

    deanos;8852174

    You try shoes on in a shop nothing wrong with trying them on

    Dub1;8852168

    boothy what about the fact he has 1) had the trainers 2 weeks and 2) … boothy what about the fact he has 1) had the trainers 2 weeks and 2) allowed his father to try them on surely thats not on, thats two people's toe jam in a new pair of trainers so they cant even be re-sold



    you have 45 days to open a snad dispute so he could wait another 31 days and still claim

    if the buyer says they are not as described paypal will side with him as long as he returns the item and can prove so

    you can wait if you wants bit I am 99% sure what will happen

    am sure tinks will be along to clarify shortly

    My opinion is you have done nothing wrong.

    I have been stiched up twice on ebay, once for a Fake Nokia N958gig and the other for t-shirts that just didnt turn up. Paypal did **** all both times.

    Tell him He aint cinderella, you aint a prince, and the shoe was the right size!

    Original Poster

    cheers m8 i get what your saying, but ebay said that he couldnt state not as described and have placed a note on the system stating the same as they where listed as uk size 11 and arrived as uk size 11, but i geuss its easy them saying that will that be what happens god no's

    boothy;8852197

    you have 45 days to open a snad dispute so he could wait another 31 days … you have 45 days to open a snad dispute so he could wait another 31 days and still claimif the buyer says they are not as described paypal will side with him as long as he returns the item and can prove sohe can wait if he wants bit I am 99% sure what will happenam sure tinks will be along to clarify shortly



    cheers m8, haha that one made me laugh

    ricicles;8852200

    My opinion is you have done nothing wrong. I have been stiched up twice … My opinion is you have done nothing wrong. I have been stiched up twice on ebay, once for a Fake Nokia N958gig and the other for t-shirts that just didnt turn up. Paypal did F**K all both times. Tell him He aint cinderella, you aint a prince, and the shoe was the right size!

    Banned

    I myself would like to know why you are both writing that.... it doesn't make either of you sound professional or anything.

    Banned

    shedboy66;8852193

    more like hes wore them on holiday and has no use for them now



    this , just tell him to return them if he has no use for them. you can not be held responsible for incorrect sizing unless you are a business seller where dsr would apply.

    either that or offer him a discount of what ever the postage is

    i would imagine paypal will just tell him to return them at his expense anyway as they will have the correct size on the actual shoe if they ask for proof they are the wrong size

    my tuppence worth:)

    Your only real option is for him to return them (at his expense) and you refund him bid price only.

    Banned

    Sounds like he's trying it on from the information given. I'd be loath to give into this guy myself.

    Banned

    master_chief;8852554

    Sounds like he's trying it on from the information given. I'd be loath to … Sounds like he's trying it on from the information given. I'd be loath to give into this guy myself.



    yeah i know but youve gotta be amicable about it nd take it at face value, no matter what you know hes upto......you cant prove it

    until they come back with sand and a used condom inside......then you have your proof but still nowt you can do:x
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