Found 11th Apr 2010
Can anyone tell me how I can get ebay's customer support to review a case? Basically I've opened a case with a seller because he's not providing me a refund. I had a look at the FAQs and it says that I can get customer services to review the case but it doesn't say how.
Can anyone help please?

  1. Misc
  1. Misc

Hi, i think you can click on the help link at the top right of the page or it might be the contact us link but it provides you with a customer services number. I think its an 0208 number so wont cost as much as an 08 number. Hope this helps... had probs before with buyers and sellers alike!

if you have opened a case ebay will look at it and contact you tho this does take time they wait for a respones for the other party b4 making a decision. If they find in your favour the item has to be returned b4 you will get refund

Is it not through Paypal you open the dispute with - they then do the refund once they have all the facts?

Open a dispute through paypal. What's your reason for a refund?


If you have opened it through ebay, don't do a pp dispute, there should be a contact us butoon in the case history if the seller has responded, if they haven't ebay look at it automatically within 10 days.
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