Hello, I've been doing some eBay selling, mainly clothes and once paid, I've just used my imports button on my Hermes. The price / weight structure changed last year to under 2kg for £2.75. I checked with them at the time as the labels were still printing under 1kg. They confirmed that the update was in progress and to keep using and the parcels will be classed as under 2kg. This is still happening and I keep on getting out of tariff invoices. I've used live chat and he just didn't understand what I'm getting at. Just repeating parcels are around 1.3 kg and that I'd only paid for under 1kg. However that band doesn't exist anymore, it's under 2kg. Please can anyone advise? I've used live chat as I said, tried to phone which directs to FAQ and hangs up, tweeted them, seriously annoying!
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