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    Ebay Issue, Returns and problems with items.

    Hello,

    I've bought an insect killer from a business seller on ebay, what are my rights if it doesn't work from the get go? the seller gave me the address/phone number to their supplier. Am I supposed to chase them and so on until I get to the manufacture or do I simply go PayPal and get some claims back?

    For future info where could I read up on this?

    Thanks for your help!

    13 Comments

    how long ago did you buy it, Was the based in the uk?

    Original Poster

    mrman007;8359593

    how long ago did you buy it, Was the based in the uk?



    uh.. bought on the 2nd arrived about 10th, issue/dispute raised on the 12th. UK based yes. Thanks for fast reply.

    Ah, however the manufacturer is most defo. from china..

    Your issue is with the Seller not the Manufacturer .. so i would claim through Paypal ..

    Budgie2k7;8359647

    Your issue is with the Seller not the Manufacturer .. so i would claim … Your issue is with the Seller not the Manufacturer .. so i would claim through Paypal ..



    Yep return to seller, . they have to issue you with a refund or a new item as it looks like they are drop shipping, :thumbsup:

    Banned

    You will have to pay to return though.............

    Banned

    tinkerbell28;8361513

    You will have to pay to return though.............



    not if its a business seller and its faulty surely?

    Banned

    colinsunderland;8361586

    not if its a business seller and its faulty surely?



    Ebay don't enforce the DSR'S or SOGA...................................

    colinsunderland;8361586

    not if its a business seller and its faulty surely?



    You can claim the shipping back from the seller espically if they are a business. As they still have to abide to the law

    Banned

    tinkerbell28;8361613

    Ebay don't enforce the DSR'S or SOGA...................................



    yeah but that doesn't mean the buyer can't - ebay aren't above the law

    Banned

    colinsunderland;8361635

    yeah but that doesn't mean the buyer can't - ebay aren't above the law



    No you don't understand what I am saying paypal will refund original shipping and item purchase costs only, the op will have to pay to return. Ebay is just the "venue" not the seller.

    The op then claims the money back from the company, good sellers will pay return shipping like they should bad ones won't.

    There are so many shoody businesses on there that don't really follow any laws with regards to selling pot luck who you get and a call to trading standards more often than not.

    Original Poster

    Hello, Thanks for your help guys, still unresolved.

    Can a make a claim under the reason saying that seller is intentionally being fraudulent? I have no evidence to back that up besides from them giving me the address to the "stockist" = intentional avoidance of responsibility. (As a Business they should know when to send to manufacturer and when to simply refund etc. correct?)

    p.s. repped all

    Banned

    Inquisitor;8368056

    Hello, Thanks for your help guys, still unresolved. Can a make a claim … Hello, Thanks for your help guys, still unresolved. Can a make a claim under the reason saying that seller is intentionally being fraudulent? I have no evidence to back that up besides from them giving me the address to the "stockist" = intentional avoidance of responsibility. (As a Business they should know when to send to manufacturer and when to simply refund etc. correct?)p.s. repped all



    You need to open a dispute in paypal a SNAD and explain the issue, payapl will look at the case, if you win they will ask you to send tracked and returned to the seller at your cost, then refund the original price paid and postage.

    The seller SHOULD refund your return postage, but paypal don't enforce that, so your claim for that is with the seller, if he refuses depends how far you want to take it and no guarantees really, but your 1st point of call would be consumer direct.

    Original Poster

    tinkerbell28;8368709

    You need to open a dispute in paypal a SNAD and explain the issue, payapl … You need to open a dispute in paypal a SNAD and explain the issue, payapl will look at the case, if you win they will ask you to send tracked and returned to the seller at your cost, then refund the original price paid and postage.The seller SHOULD refund your return postage, but paypal don't enforce that, so your claim for that is with the seller, if he refuses depends how far you want to take it and no guarantees really, but your 1st point of call would be consumer direct.



    I've opened a dispute under 'SNAD' and asked for partial refund, as I really dont want to return the whole product back.

    Basically one component of the unit is not working, the ballast. In Lyman terms its a starter box for the light. to replace that, new would cost 2/3 of the price of the whole unit. So I asked for a refund of 2/3 the unit price so I can get myself one since the Seller does not have another to exchange.

    IF I send it back the postage will be around £10 I'd think.. (Big electric insect killer) and IF I dont get the refund on that I'll be £10 down for all the hassle when the unit cost £30...

    Will I get anywhere if I claim with partial refund? as item doesnt FULLY work, but its not completely useless if people get my drift?
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