Posted 24th Dec 2019
Hi there, I bought a laptop on eBay from "laptopoutletdirect" which has quite a large eBay store which was "manufacturer refurbished". It's bricked itself after a Windows update after 1 months usage, exactly as described in this forum post and now the seller won't respond on eBay after requested return, what are my options? I think I read i'm not protected by the "eBay buyer gaurantee" for some reason, but surely a laptop lasting 1 month is not "fit for purpose" and I'm protected by the consumer rights act? I don't know where to go from here though, because there's no way of contacting eBay directly about it?