eBay Money Back Guarantee - Changes from 3rd September 2020

Posted 23rd Jul 2020
Just had an email from eBay to confirm some changes to the eBay Money Back Guarantee. These changes will take place from 3rd September 2020

"Changes to our eBay Money Back Guarantee policy

Andrew, just a quick update – from 3 September 2020, we’re making changes to our eBay Money Back Guarantee policy. Key changes below:

  • The time a seller has to respond to return requests or an eBay Money Back Guarantee (eMBG) claim will change from 8 calendar days to 3 business days.

  • Once a return is accepted, the time a buyer has to ship the item back to the seller will change from 14 calendar days to 10 business days.


The eBay Team

Find out more -->"


Not the biggest of changes I know but it's happening so hopefully this will be useful to hotukdealers using eBay
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1 Comment
Just got the email. This is going to be a hassle with delivery delays not really reducing - I recently had 2 items delivered 5 days after the INR claim was opened.
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