Ebay & Paypal help needed!!!

My dad has sold an item on ebay, but he made a spelling mistake in the email address to which the payment should be sent via paypal. The buyer has sent the money to what is the wrong account. How do I go about claiming this payment because I cant find any help on Paypal or Ebay about doing this.

He also has an item listed on Ebay which is going to sell and I checked the listing and he has made the same spelling mistake on that listing. When I go to revise the listing it wont let me amend the paypal address - any ideas what I can to do avoid the above happening again on sale

thanks

rep will be added

5 Comments

does the email address you have entered (wrongly) exist? if not then register it and add it to your paypal account. thats what i did and luckily it wasnt used so i registered it. Admittedly this was before the listing ended so at least it would help with the second listings due to end shortly.

Your eBay payments may be directed to the wrong email address for one of the following reasons:
You have changed your email address in your PayPal account profile and eBay account profile but not in your active eBay listings
You have listed a new item without changing the pre-filled email address on the listing page
You have misspelled your email address on the listing page
You have entered a new email address on your eBay listing but have not added or confirmed this address on your PayPal account
You are using a third party listing tool which has an incorrect email address
To correct this, please ensure the email address on your listing has been added and also confirmed on your PayPal account. Alternatively, you can contact your buyer to request they cancel the payment and resend to your correct email address.

The buyer will need to cancel the payment and resend.

Original Poster

ThePasty;8627654

does the email address you have entered (wrongly) exist? if not then … does the email address you have entered (wrongly) exist? if not then register it and add it to your paypal account. thats what i did and luckily it wasnt used so i registered it. Admittedly this was before the listing ended so at least it would help with the second listings due to end shortly.



yeah thats what I was thinking I'll have to do, but surely Ebay have a system in place to deal with this because it must happen to quite a few people

buyer needs to cancel this will return money to him
gave you correct email to them to pay you
it happened to me daughter messed up put .com instead of .net
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