ebay / paypal - shipping / insurance responsibilities - question

Hi all

without going into too much details i have a question abpout shipping of ebay items paid for by PayPal

I have bought an ebay item that was shipped by ParcelForce 48 on Monday and has not arrived yet. ParcelForce say the item is not in their system from the barcode label.

Now Parcelforce standard insurance is 3150 but the item was more than this amount so i have asked the seller if it was fully isured.

the seller says it was not - insured for only £150 but the responsibilty was with me to make sure thet the shipping insurance was adequate.

I always thought that it was the sellers responsibilty to get the itrem to buyer - ceratinly that is the way i have seen it when selling on ebay. However the sellers says that once I have nought the item the item is my property and my responsibilty.

Anyone know what stance paypal take on this?

cheers

EliTom

18 Comments

As far as I know Paypal only make the seller proove delivery if
you open a dispute ie tracking number

Was adequate insurance an option for you when you purchased?

EDIT having read the paypal "terms" The best thing for you to do right now
is open a dispute as you have nothing to lose

paypal.com/uk/…ide

Open a paypal dispute, if the seller can't prove the item was delivered you will get your money back (not too fair on the seller, but that's how it works).

I always believed under paypal and ebay guidelines it was the sellers responsibilty to make sure the buyer received the item safely and promptly.

sellers responcibilty, to make sure item is properly insures as if the item goes missing and they cant provide tracking number then they lose everytime

as far as i know it is down to the seller to make sure you get your item, i personally always post recorded signed for, if you have not received in 10 days put in a dispute with paypal

Original Poster

simon012;3929837

As far as I know Paypal only make the seller proove delivery ifyou open a … As far as I know Paypal only make the seller proove delivery ifyou open a dispute ie tracking numberWas adequate insurance an option for you when you purchased?



No listing states

Postal insurance
Not offered

I have the PO barcode, but ParcelForce know the item was received by the PO but not passed to them.

I am more concerned about it never arriving.

EliTom

Banned

its the sellers responsibility to have adequate insurance as he will be the 1 that loses out in the end if its not delivered

although many sellers add insurance premiums at the end of the auction and try n suck you in but its a scam trying to get more cash out of you

if its not delivered after 2 weeks file a claim with paypal and ye will receive your money back


if happy with this post feel free to click my avatar and donate

Original Poster

Cheers guys - that is what I thought - seller is responsible to get item to buyer with adequate insurance.

seller cliams i should have asked for extra insurance but not offered in listing

we will have to see if the item does arrive safely

EliTom

seller sounds a bit dodgy to me, i would be concerned if one of my parcels had gone missing, wouldn`t be saying it`s not my responsibility

elitom;3929906

No listing states Postal insurance Not offeredI have the PO barcode, but … No listing states Postal insurance Not offeredI have the PO barcode, but ParcelForce know the item was received by the PO but not passed to them.I am more concerned about it never arriving.EliTom


You had no option to pay for additional insurance
( if that makes a difference?!? ) so you did all you
could. Log a dispute with Paypal, I am 99% sure
you will get your money back.................
If the item turns up close the dispute..

schaf;3929880

Open a paypal dispute, if the seller can't prove the item was delivered … Open a paypal dispute, if the seller can't prove the item was delivered you will get your money back (not too fair on the seller, but that's how it works).



its not fair on the buyer either, the seller should have proof that it was despatched, if the tracking number doesnt work it must be wrong or he is trying to pull a fast one! if he can not provide a pop he will have to refund you but that is his mistake for not getting one, which according to everytime i have sent via parcelforce i have always been given one, also now when you send via parcelforce you have to sign to say you understand their terms and that no more than £150 insurance is needed

Banned

just beware of any small envelopes or boxes that arrive now as they may con you into ssigning for an empty box or envelope just so they have your signiture to enter into the claim so they get out of it..

maybe even open whatever comes with the delivery driver there as a witness just in case....

sad that you cant trust people to be honest these days....

Original Poster

fskinner;3929941

seller sounds a bit dodgy to me, i would be concerned if one of my … seller sounds a bit dodgy to me, i would be concerned if one of my parcels had gone missing, wouldn`t be saying it`s not my responsibility



To be fair the seller has very good feedback and sells these items all the time

maybe i am over reacting but I have a nasty feeling that the item has "gone missing" at the PO

according to parcelforce the item was "accepted" by the PO on Monday but no order was made for PF to collect it. the item is not in the PF system

Only hope is that it has been treated as RM standard parcels but even them RM should put it back in the hands of PF, but not as yet

eliTom

Original Poster

casparwhite;3929993

just beware of any small envelopes or boxes that arrive now as they may … just beware of any small envelopes or boxes that arrive now as they may con you into ssigning for an empty box or envelope just so they have your signiture to enter into the claim so they get out of it..maybe even open whatever comes with the delivery driver there as a witness just in case....sad that you cant trust people to be honest these days....



No - it will be a big box.To be fair on the seller, they gave me the PO receipt barcode label (this was PF48 but deposited with the PO)

PF recognise the barcode and have confirmec that the delivery postcode is mine, but say that the item was not requested to e collected by PF from the PO

the seller is a specialist in these items so I do beleive it has been sent, just that he has taken the risk not to fully insure it - and now there is the possibility the item has gone AWOL, he does not want to fully refund

EliTom

elitom;3930052

No - it will be a big box.To be fair on the seller, they gave me the PO … No - it will be a big box.To be fair on the seller, they gave me the PO receipt barcode label (this was PF48 but deposited with the PO)PF recognise the barcode and have confirmec that the delivery postcode is mine, but say that the item was not requested to e collected by PF from the POthe seller is a specialist in these items so I do beleive it has been sent, just that he has taken the risk not to fully insure it - and now there is the possibility the item has gone AWOL, he does not want to fully refundEliTom



Well it would be better for him to replace rather than refund, have you asked if that could be an option?

It could be a slight backlog from Xmas? Give it a couple of days then report as item not received, I find Paypal can occasionally a bit hit and miss with claims. If you paid by credit card they will sort it if you get no joy.
Always cover yourself on Paypal by using a credit card for your protection!

Banned

dont raise a dispute yet. I bet it turns up today. After all, it is only 1 day past due.

Original Poster

Yes I will give it till mid week before raising a dispute.

This is clearly a Royal Mail / ParcelForce problem but what is also annoying is the sellers attitude - the item is now yours and its your problem !

I informed the seller that there was potentially a problem so that they were forwarned.

If it turns up today then it will be with PM SP service. If nothing by Monday then I will contact ParcelForce again and if still not in their system wait another day so taht teh 5 working days have passed for SP then start a PayPal disute

thanks for all teh info - this just confirms my thoughts that the seller is responsible for safe delivery of an ebay item.

My only concern now is that if I do raise a PayPal dispute and the seller claims that I only requested £150 insurance, which is not true, can they get away with a £150 refund. The listing clearly states ParcelForce 48 with Postal insurance - Not offered. In fact the starting price was over £150, so the seller must have been aware of the risk even at the start of the auction.

EliTom
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