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    ebay problem, buyers claiming not as described

    Iv sold a pair of pumps, i listed them exactly as i see them, i took quite a few pics, so buyers could see exactly how they were and the buyer is saying I have put them through a hot wash, which i havnt and that theres no colour on the soles (there shouldnt be, iv no idea what she means) and that the symbol at the back has worn down, and you can see exactly how much it has been worn down in the photo.do I have any chance here or am i going to have to refund plus the cost of her returning. the item is exactly as described, she is just making things up because they arent pristene.

    19 Comments

    Banned

    buyer has to pay for return postage

    item no?

    Original Poster

    280539802170

    Banned

    tell buyer to do one.

    inner sole shows signs of wear as you'd expect.

    obviously they dont fit buyer so not SNAD

    Banned

    who buys second hand shoes?

    yes they look worn, no they don't look like they've been through a hot wash

    Banned

    csiman

    obviously they dont fit buyer so not SNAD



    Why would they even bother over £2.99 lol

    Original Poster

    so what if they open a case, iv heard sellers don't stand a chance if they do

    the only thing I did to them since the listing ending was wipe round the white part with surgical spirit to remove the grey scuffs, that made them look better than the pic
    Edited by: "tatemze" 10th Aug 2010

    Banned

    tatemze

    so what if they open a case, iv heard sellers don't stand a chance if … so what if they open a case, iv heard sellers don't stand a chance if they do


    they have to have a semblance of a reason for SNAD, which they dont. At the end of the day, buyer has to return at their cost so they may well not bother once they realise this

    Banned

    if you relist, then kharki is khaki which may get more interest / bids

    Banned

    tatemze

    so what if they open a case, iv heard sellers don't stand a chance if … so what if they open a case, iv heard sellers don't stand a chance if they dothe only thing I did to them since the listing ending was wipe round the white part with surgical spirit to remove the grey scuffs, that made them look better than the pic



    lol did you then pack them away? surgical spirit will fade the material surely may take 12hrs to notice it.

    Original Poster

    csiman

    if you relist, then kharki is khaki which may get more interest / bids



    ahh, iv always struggled spelling that, i always spell it different as it never looks right, dunno why I didnt just google it as I knew it was spelt worng

    Original Poster

    lumoruk

    lol did you then pack them away? surgical spirit will fade the material … lol did you then pack them away? surgical spirit will fade the material surely may take 12hrs to notice it.



    not the material, on the rubber, i always surge my own rocketdogs and its never done anything to the rubber, never touched the material with it

    Buyer is tring it on, description fits pics fine

    buyer is at it trying to pull a fast one i would tell them where to go i dont see anything wrong with the listing they obviously got them and they dont fit

    Some people are just serial complainers I think. Looking at the photos, you can see what they look like, let them return at own cost for refund, even if it did go to dispute they woudl still have to return at own cost anyways!

    Original Poster

    thankyou, i thought so 2, well ill just have to take a neg on the chin, think i may leave ebay alone for abit, seem to be having a bad run atm

    Maybe think about putting a no return statement in your description in future to cover these sort of problems.

    Original Poster

    greg_68

    Maybe think about putting a no return statement in your description in … Maybe think about putting a no return statement in your description in future to cover these sort of problems.



    it does say no returns accepted

    Banned

    i wouldn't let her return them.
    As long as there's nothing that you didn't show or describe then just tell her no returns
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