ebay problem, delivery address wrong

4
Found 24th Feb
I have sold a smartphone on ebay and the buyer has missed out the door number and street name on the verified address.

He only put the city and postcode.

The buyer has no feedback and is new to the UK, delivery address is in the UK

Is this a scam or an honest mistake, how should i proceed.
Community Updates
Ask
Top comments
If you want to keep your seller protection you need to cancel the sale on eBay under the reason - problem with the address. Then message the buyer and explain their address was incomplete. Continue the cancellation through to the refund stage. Refund in full. They will have the option to repay and explain they need a valid and full address during the checkout procedure, if they want to have the item.

You will be reimbursed your fees on Paypal when the refund goes through, with the exception of a 20p transaction fee.
Edited by: "windym" 24th Feb
4 Comments
If you want to keep your seller protection you need to cancel the sale on eBay under the reason - problem with the address. Then message the buyer and explain their address was incomplete. Continue the cancellation through to the refund stage. Refund in full. They will have the option to repay and explain they need a valid and full address during the checkout procedure, if they want to have the item.

You will be reimbursed your fees on Paypal when the refund goes through, with the exception of a 20p transaction fee.
Edited by: "windym" 24th Feb
Don't send. Cancel sale select something wrong with buyer address. Make note of imei on phone. Refund seller
Mobile phone , eBay , new member ..... Refund and relist and change your selling preferences
Original Poster
windym24th Feb

If you want to keep your seller protection you need to cancel the sale on …If you want to keep your seller protection you need to cancel the sale on eBay under the reason - problem with the address. Then message the buyer and explain their address was incomplete. Continue the cancellation through to the refund stage. Refund in full. They will have the option to repay and explain they need a valid and full address during the checkout procedure, if they want to have the item.You will be reimbursed your fees on Paypal when the refund goes through, with the exception of a 20p transaction fee.


Thanks, just done that.
Post a comment
Avatar
@
    Text

    Top Discussions

    Top Discussions

    Top Merchants