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    Ebay problem with a seller - what's your opinion?

    I'll break it down stage by stage:

    Purchased a product on behalf of my company on my ebay account.
    Requested an invoice.
    Received an invoice for double the amount.
    Contacted seller to adjust amount on PP.
    Seller said he couldn't adjust it.
    Texted and emailed seller to request updated invoice.
    4-5 days later, seller emailed me with an invoice (not through PP or ebay) and asked for payment on the same day.
    I emailed him back to say that BACS would take a few days (as it's a company).
    Seller said he can't wait that long and will re-list it.
    Seller is saying that their payment terms are payment within 24hrs, but it has taken him a full week to send a proper invoice, so this is a load of b*llocks anyway!

    My thoughts are that I won the item for £280 and there are others on ebay going for c£1000 and he is reluctant to let it go.

    What would you guys do?

    I am not going to give out the details of the item at this stage as it is still under dispute, but the item is office equipment.

    41 Comments

    Thats the problem with ebay. If they dont want to sell the item because they didn't get the price they wanted, they dont have to. The worst the seller will get is neg feedback. I have bought a few 'bargains' only to be told they are now broken, lost etc. It annoys me how they don't put a reserve price. Maybe he was trying to save on fee's by sending you a diiferent invoice. If you really want it then you going to have to pay him asap because he will say that you were an unpaying bidder.

    What would we do? What can you do! If the seller doesn't want to sell it at that price, or for whatever reason, there's not much you can do. It's not like you can force him to send it out. You've lost a good deal, no actual money... consider negging them - or at least a well worded neutral.

    Original Poster

    I have asked him to get back to me with an adjusted PP invoice (through ebay so I have a good audit trail). I will then pay from my personal PP account.

    Foxy102

    I have asked him to get back to me with an adjusted PP invoice (through … I have asked him to get back to me with an adjusted PP invoice (through ebay so I have a good audit trail). I will then pay from my personal PP account.



    Worth a shot - but it does sound like they aren't going to sell it to you anyway. Hope you get it - whatever it is, it sounds interesting!

    Original Poster

    FrootCake

    Worth a shot - but it does sound like they aren't going to sell it to you … Worth a shot - but it does sound like they aren't going to sell it to you anyway. Hope you get it - whatever it is, it sounds interesting!



    It's quite boring really! I reckon this guys gonna get a neg!!!

    Foxy102

    I have asked him to get back to me with an adjusted PP invoice (through … I have asked him to get back to me with an adjusted PP invoice (through ebay so I have a good audit trail). I will then pay from my personal PP account.



    Best thing to do probably. I really wanna know what it is now

    Original Poster

    Alright, I'll tell you what it is, but I can't give you the item no. It's a letter folder/inserter (it folds letters and puts them into envelopes for you!) This particular model is very good one!

    Foxy102

    Alright, I'll tell you what it is, but I can't give you the item no. It's … Alright, I'll tell you what it is, but I can't give you the item no. It's a letter folder/inserter (it folds letters and puts them into envelopes for you!) This particular model is very good one!



    You are buying me! I once had a job where for 2 days I folded letters, put them into envelopes and stuck on a label. Not once did anyone in the office speak to me other than to say sit here and do this. 2 very lonely days. The joys of agency work

    AberdeenDad

    You are buying me! I once had a job where for 2 days I folded letters, … You are buying me! I once had a job where for 2 days I folded letters, put them into envelopes and stuck on a label. Not once did anyone in the office speak to me other than to say sit here and do this. 2 very lonely days. The joys of agency work



    Been there with you. Several times!

    Original Poster

    Right folks, got an email back saying that PP cost them money and they requested the money within 24hrs, so I sent this...

    'According to your payment terms you accept cheque and PayPal and now you are complaining that PayPal costs fees! Bank Transfer was not even an option from what I recall.

    I offered to pay by cheque (as per your terms) but you didn’t want that, and you were unable to provide me with an accurate invoice until today and you have demanded payment today.

    This is simply unacceptable.

    Unless you are willing to accept the payment via PayPal (as per your payment options), I am afriad I will have no option but to give negative feedback for this transaction, and report the matter to ebay.

    Kind Regards'

    This whole episode has put me off of ebay big time!

    Original Poster

    Got an email reply basically saying that I got it for 10% of the original price and he is going to re-list and want immediate payment if I buy it. I have finally got to the bottom of it, he has lost money and is trying to get out of it.

    Obviously never heard of a start or reserve price then...

    Foxy102

    Got an email reply basically saying that I got it for 10% of the original … Got an email reply basically saying that I got it for 10% of the original price and he is going to re-list and want immediate payment if I buy it. I have finally got to the bottom of it, he has lost money and is trying to get out of it. Obviously never heard of a start or reserve price then...


    if it was a bargain, why not just pay via Bacs. At the end of the day, its your loss as they are being sold for much more.

    o dear another unsatisfied ebay customer

    p.s you did the right thing, never ever pay via bacs you might as well post the cash in a envelope

    Original Poster

    strike

    if it was a bargain, why not just pay via Bacs. At the end of the day, … if it was a bargain, why not just pay via Bacs. At the end of the day, its your loss as they are being sold for much more.



    Internal business protocols means that this process would take a few days. I offered to pay with PP and cheque (as per his payment terms) straight after the auction.

    He lost money and now he's smarting.

    This is going through the ebay disputes process now.

    PS - he has just relisted the item with a buy it now of £1200!!!

    but put yourself in his shoes OP.

    Would you really want to sell it for 10% of the actual price?

    Original Poster

    doritos

    but put yourself in his shoes OP.Would you really want to sell it for 10% … but put yourself in his shoes OP.Would you really want to sell it for 10% of the actual price?



    No way! I'd add a reserve, buy it now or a start price. Not my fault he is a d*ck.

    doritos

    but put yourself in his shoes OP.Would you really want to sell it for 10% … but put yourself in his shoes OP.Would you really want to sell it for 10% of the actual price?



    like OP said - listed with no reserve so that's sellers problem.

    That's the point of auctions.. some you win some you lose...
    or set a reserve!

    Banned

    doritos

    but put yourself in his shoes OP.Would you really want to sell it for 10% … but put yourself in his shoes OP.Would you really want to sell it for 10% of the actual price?



    more fool him then. Should have sold it as a buy it now, put a reserve on or started it at a higher price.

    Original Poster

    Gone through the disputes process now. It seems that they have taken 'appropriate' action, although the re-listed item is still on there.

    Banned

    have you left him a neg?

    Legally he has to sell you it if taken to small claims.
    Not long ago on ebay forum I was reading about a guy who was 2nd highest bidder on a caravan & accepted to buy it.
    The buyer then went to collect/view the caravan & did not like it & said to seller it's not what it looked like in the photos.
    He refuse to pay & seller took him to small claims & won & buyer had to pay him.
    The court said it's not the sellers fault that the buyer had not asked to view the caravan first.

    Banned

    I read the caravan thread on the Q&A last year....totally different scenario as it was the seller claiming for his loss....the buyer had to collect the caravan and pay expenses and costs to the seller.

    The OP on here is the buyer and has suffered no loss, so the rules do not apply.

    Banned

    Foxy why didn't you just pay through pay-pal immediately....you would have got an invoice in the post with the item or been able to use your paypal invoice for the companies books. when I grab a bargain on fleabay I pay immediately so it makes it harder for them to back out. I think your dilly-dallying over the payment gave the seller the opportunity he was hoped for to not sell it for such a low price.
    Edited by: "slamdunkin" 27th Feb 2011

    slamdunkin

    I read the caravan thread on the Q&A last year....totally different … I read the caravan thread on the Q&A last year....totally different scenario as it was the seller claiming for his loss....the buyer had to collect the caravan and pay expenses and costs to the seller.The OP on here is the buyer and has suffered no loss, so the rules do not apply.

    Did the buyer not have to pay the full £7,000 for the caravan ?
    I would of thought that if this was the case with that court case then it should also be the same the other way around if challenged in a court.

    Banned

    The caravan seller was able to demonstrate that he had suffered financial loss.


    Edited by: "slamdunkin" 27th Feb 2011

    Original Poster

    colinsunderland

    have you left him a neg?



    Big time!

    Banned

    what did you put in the feedback?

    Original Poster

    slamdunkin

    Foxy why didn't you just pay through pay-pal immediately....you would … Foxy why didn't you just pay through pay-pal immediately....you would have got an invoice in the post with the item or been able to use your paypal invoice for the companies books. when I grab a bargain on fleabay I pay immediately so it makes it harder for them to back out. I think your dilly-dallying over the payment gave the seller the opportunity he was hoped for to not sell it for such a low price.



    My work were not keen on me paying and then effectively buying the item from me (from a clear audit trail point of view). I emailed the seller as soon as I won asking for an invoice and offering to send a cheque straight away.

    On his payment terms he requested:

    PayPal
    Cheque

    and then his own one saying that a £500 deposit has to be in his account within 24hrs of the end of the sale.

    It took the seller a further 7 days before he submitted an invoice (we don't pay without an invoice for obvious reasons).

    Once he emailed the invoice I offered to pay by PP immediately. this is when he said he wouldn't accept this form of payment.

    Im seriously p*ssed off with ebay allowing him to re-list it.

    Original Poster

    slamdunkin

    what did you put in the feedback?



    'Offered PayPal or Cheque (as per the terms). Seller reneged because of low price'

    Banned

    Well if your employer can't be arsed to buy it themselves, then don't sweat it....it's not really your problem.

    Original Poster

    slamdunkin

    Well if your employer can't be arsed to buy it themselves, then don't … Well if your employer can't be arsed to buy it themselves, then don't sweat it....it's not really your problem.



    The big problem was the initial invoice for double the amount. Even if I wanted to I couldn;t have bought it for the proper price as he doubled the price (clearly on purpose now!)

    Glad it wasn't something for myself!

    Banned

    sedd33

    p.s you did the right thing, never ever pay via bacs you might as well … p.s you did the right thing, never ever pay via bacs you might as well post the cash in a envelope



    nonsense.

    most people here use bank transfer. suprisingly most people are trustworthy

    Original Poster

    Got this reply folks

    'Thanks for getting in touch and sharing your concerns about XXXXXXXX
    We have investigated your report and I can confirm that the seller has
    relisted the item again.

    Please understand that as long as the items don't contravene with eBay
    policy, sellers are welcome to list again any items. Only if the item
    clearly violate's our listing policy will eBay take appropriate action
    such as permanently removing it from the seller's list of items.

    Once again, thanks for taking the time to forward this information to
    us. We rely on dedicated members such as yourself to help us keep eBay a
    safe and reputable place to buy and sell.'

    Absolute joke!

    So remember, if you have won an item and offer to pay straight away as per the sellers payment terms, you haven't necessarily won it if the seller feels he hasn't made enough money.

    But, as long as ebay continue to get revenue (double in this case due to the re-listing fee and another FVF) you won't get any back up.

    Foxy - maybe this story has a silver lining, if you had paid by bank transfer or cheque and the seller never sent the item you would have had zero recourse of getting a refund. Worse still, if they sent you a faulty or misdescribed item, again you would have been stuck with it. The moral of the story is if you buy something from eBay, always always ALWAYS pay by Paypal.

    It also sounds like you reported the seller for the wrong thing, if you choose the option that the seller was avoiding accepting Paypal when it'slisted as an option, trust me they will come down on him like a ton of bricks! eBay don't like to lose money and may even temporarily suspend the seller.

    sedd33

    p.s you did the right thing, never ever pay via bacs you might as well … p.s you did the right thing, never ever pay via bacs you might as well post the cash in a envelope

    Explain why you say this ?

    The reason that the seller will have had paypal as an option, is because you have to put paypal as an option to sell an item, not because they wanted too.

    But the seller deffinetly sounds like an idiot.

    Original Poster

    I replied with this (for what it's worth LOL)

    'Thanks for your reply. I won the auction and offered to pay the seller by cheque (as per his payment terms). He refused to accept and would not send me an accurate invoice to pay by PayPal. Can you please confirm that if I have an item I am selling that I don't believe has achieved the amount I would like by the end of the auction (when a buyer has won the auction fairly) I can refuse to sell, and then re-list. This is what this seller has done, so I can only assume that this practice is condoned by ebay. I look forward to your response. Kind Regards'

    Banned

    what did you report it as and what did you say in your initial report?

    Original Poster

    'The seller doesn't want to complete the sale'
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